Great American Van Lines - NJ -Jersey City - Reviews
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Great American Van Lines

4.1 (175 Reviews)

28 Halladay Street, Jersey City, NJ 07304, USA | View On Map |

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175 reviews

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(175 Reviews) for Great American Van Lines

Katie Rowe
May 27,2020

Long-distance move from Clinton, MA to Farmington, NM

I established an action via a broker. They provided me an original estimate for the action from MA to NM, then adjusted once I had a far better concept of what all was moving with an established price of $4 a cubic foot with a 9% fuel additional charge. The 2nd price quote was for 994 cubic feet around simply over $4000. When they were intended to arrive in between 8 as well as 10 am, they sent the action to Mirit Great American that arrived at 1:30. in a Penske 26' rental relocating vehicle. They said they were selecting it approximately require to off tons right into a semi trailer at their storage facility in New Jersey. The foreman maintained claiming that I was mosting likely to be method over my price quote, though I was pretty certain I was going to be close or less based on the space the items occupied in my own area and also had actually eliminated a number of huge products. After loading the truck, the foreman claimed that I was means over, and my brand-new quote was well over $10,000. We asked how he figured the cubic feet, as well as he claimed that he took the elevation of the vehicle (12' 7") by 8.5' vast as well as 26' deepness. We explained that is not the cubic feet of the vehicle box, which they had the front two feet in package already filled prior to mine. He called his employer, Oren from Merit Great American, who chewed out me and also informed me I did not understand what I was discussing. He firmly insisted that the truck held 1800 cubic feet, I claimed that did not gauge up with the actual dimension of the truck based upon measurements. He insisted and also claimed I can constantly dump the vehicle, however we would certainly not return our down repayment back that I had currently paid, which was even more than 2/3 of the total estimated rate. If that, I anticipated I just had concerning $2000 at the majority of left to pay. After their "new calculations" of just how much cubic feet my stuff took in the vehicle, I was informed I still had to pay $4752. The owner/partner firmly insisted that I had 1150 cubic feet in the vehicle because he was subtracting from 1800 the 8 feet at the rear of package and also a foot from the front. Due to the fact that I was revealing him on face-time the measurement from my stuff to the edge of the box, he only approved the 8 ft at the back. When it was simply over 8 feet with my tape step, he insisted the box was 8.5 feet tall and vast. We have photos of the vehicle before they loaded my items. After they left, I searched for Penske's internet site and also their 26' just stands up to 1700 cubic feet. package is detailed at 25 feet 11 inches by 8 feet 1 inch by 8 feet 1 inch. We spoke to the broker that stated they would request the documentation and also a re-assessment of the cubic feet. We also allowed them recognize that the movers scratched the hardware flooring of the The broker got back to us because he was informed by the companions at Merit that they had actually currently dealt with the problem with us. He called them once more, and also Nathan from Great American called. He was less disrespectful and also did not utilize profanity that Oren did. He said that he would have a review done and asked us to send out two bids for insurance for the flooring. The proposals were completed as well as forwarded to Nathan via message as he asked. We have not listened to back from him or Oren yet in relation to the scratched floor. When the moving companies got here in NM, they unloaded 900 cubic feet of room from their trailer. He insisted that he moved 1250 cubic feet from the Penske truck to his warehouse and that he "ate" the additional. He stated he pays the supervisor and males by the cubic feet not the mile so either they existed to him or I was existing to him. The movers at pick-up took various cigarette smoking breaks and also demanded a suggestion. They were at my apartment for 6 hrs, Even though everything had been packed as I had actually been guided by the broker. They struggled because the trailer was packed poorly, by a person else. There was some damages to boxes (not due to the delivery men) with multiple holes punched in or smashed, as well as scratches and damages as well as broken products. They gave me an initial quote for the step from MA to NM, after that adjusted once I had a much better suggestion of what all was relocating with an established cost of $4 a cubic foot with a 9% fuel additional charge. After their "brand-new computations" of just how much cubic feet my things took in the truck, I was told I still had to pay $4752. The owner/partner urged that I had 1150 cubic feet in the vehicle due to the fact that he was subtracting from 1800 the 8 feet at the back of the box as well as a foot from the front. He firmly insisted the box was 8.5 feet high as well as broad when it was simply over 8 feet with my tape action. He insisted that he moved 1250 cubic feet from the Penske truck to his warehouse and also that he "ate" the extra.

Nigal Harris
Feb 20,2020

Long-distance move from New York to North Carolina

I can truthfully claim I've never had an extra pleasurable experience. My driver was extremely helpful with all inquiries as well as also kept us upgraded through out the step. Everything was packaged really nicely as well as they looked after my valuables as if it were their own. I would suggest this company to my friends and family in a heart beat! Thank you for making my step simple and anxiety free.

Luies Farera
Feb 19,2020

Long-distance move from Hillside, NJ to Miami, FL

Original text too short.

Billy Larson
Feb 18,2020

Long-distance move from Boston, MA to Tampa, FL

I can not say enough advantages regarding my experience with this company.They met us on schedule up in Boston, packed us up securely, relocated us to Tampa and also kept our stuff on their vehicle till the day we said we would certainly move in. They also delivered about 5:30 pm in the after twelve noon so they might provide it on the day we needed it. Highly recommend.

Nicole J Jackson
Dec 11,2019

Local move within Florida

Worst relocating experience I ever had. They will use a level price as well as state they won't alter it and will certainly charge extra fees when packaging. The vehicle drivers as well as dispatch employees are incredibly disrespectful, as if you're not spending for this solution. It took almost 2 months for me to receive my items as well as I had to regularly phone call to obtain updates because they do not update you on the standing of your products. I was missing a box when it showed up as well as likewise provided another person's items. They gave me a hard time concerning driving in my neighborhood as well as taking items up a two story residence. The motorists in each state don't connect so one will guarantee something and also the various other will claim they don't supply that service (i.e. relocating big products upstairs). If I can give negative celebrities I would certainly. I wouldn't suggest this business to my worst enemy. Pay the additional dollars for an additional relocating company.

Suzanne Mark
Dec 02,2019

Long-distance move from New York to Florida

This relocating firm was the most awful experience I ever had. The price was more than they estimated as well as my furnishings got here damaged and gouged. Really miserable. Unworthy 1 celebrity.

Aug 14,2019

Long-distance move from New York, NY to Phoenix, AZ

This has been the worst customer experience I can remember. I have 2 words: Look in other places. They will guarantee you the world to win your business and afterwards belittle you when you attempt to recognize why it's been 3 weeks and your stuff hasn't shown up. Relocating cross nation is difficult enough as well as if I had to do my cross nation action again, it wouldn't entail American Van Lines. Pay extremely close focus to to the consumer service and interpersonal skills of the staff as you'll have to engage with them in the future and also the last thing you require is an additional aspect of stress.

Grace Riley
May 15,2019

Long-distance move from New Paltz, NY to Atlanta, GA

This company is dishonest in every method. My stuff took 3 1/2 months to show up, rather than 4 - 6 weeks i was guaranteed. They did not respond to the phone when I asked for an update, until I obtained a friend's phone to use a various number. The vehicle driver was completely impolite and prideful when I specified there were boxes missing out on and my furniture was harmed - he claimed "stuff occurs". Terrible experience.

Eleanor Moody
May 03,2019

The majority of fantastic action ever! Motivate and polite! Completely cost and also quick! In and out in much less then 3 hours with a significant storage space system into my house! I angle state enough amazing things concerning this business! Interaction was superior! If I ever before need to relocate again, this is my go to! Thanks once again for being for so outstanding!

Ramesh T Venkatesan
Sep 04,2018

Sales division will certainly work just untill obtain Order from customer (you). Once they reserve order, no person will speak with you and also they never problem regarding your items. Whenever we call for our item delivery, they simply address without feedback, really impolite practices in reply. We will certainly get whole lot of frustration in their response. They merely just do not care regarding our self regard. If you call for missing out on items, they will certainly take their own time for responding. They will certainly not supply things as per commitment on time. They will certainly likewise charge you much more thant what they dedicated. Please assume 3 times prior to booking order with this packers and also movers. On general my experience, I had some negative experience with this packers as well as moving companies.

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