World Wide Van Lines - DE -Lewis - Reviews
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World Wide Van Lines

1.2 (53 Reviews)

16192 Coastal HWY, Lewis, DE 19958, USA

Toll Free: (866) 539-9985 |
Phone: (866) 539-9985

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Review Summary

53 reviews
(53 Reviews) for World Wide Van Lines

Shilpa Patel
Mar 18,2014

I give these ppl less then even poor if there is any word.  They came 2 days late, I told them to give me fix time since I had a new born baby and they told me they will be there in 3 days and whenver I call they said either in few hours or next day morning, afternoon etc.  Three guys were there for delivery and asked me to give him extra money since they said weight is lot more but I knew it can't be so I said I'll pay if weight is more.  They came and asked me for all extra money else they droved back, since I had infont and was alone, I paid and requirement was CASH.  I said I want to come to check the weight but they didn't agree and even did not install all the furniture and ran away because of fear of police since they were wrong.  ever never hire them even they say if they'll do your moving in free but still you'll end up paying lot more.

Doris Cochran
Sep 17,2013

Three reasons not to use Worldwide: 1.  They underquoted us by over 2500 lbs., even though we told them we thought they were low.  However, they assured us that "they've been in this business a long time and knew what they were doing".  Right.  The move ended up costing us more money because the $/lb. is higher on the backend rather than if it was quoted as such up front.  2.  They ended up having to put our goods on two trucks, with the second truck taking 21 days to arrive.  We originally told that we would have our goods in 7-10 days.  Not so.  3.  On the second truck that took 21 days to arrive, our goods were taken somewhere, offloaded, stored in a non-climate controlled facility, reloaded and then finally delivered.  The high temps caused damage to some wood furniture pieces, and other had some damage due to multiple handlings (loading, unloading, reloading, and unloading again at our home). 4.  Cannot get them to send us a claim form for damages -- we have asked numerous times over the past two weeks for a claim form, but apparently they are not willing to send us one.  Therefore, we are having to resort to filing a small claims suit against Worldwide.  It isn't so much that the damages were huge, it's the principle of their just not responding at all to a customer request. STAY AWAY FROM WORLDWIDE.  THEY ARE SCAM ARTISTS, HAVE ZERO CUSTOMER SERVICE, AND SHOULD NOT BE ALLOWED TO BE IN BUSINESS.  PERIOD.

Sep 08,2013

Yes, they have wonderful quotes, and yes, the person you initially talk to sounds wonderful. Everyone sounds wonderful! Anita, in my case, sounded wonderful. After I paid the $500 deposit everything was terrible.Truthfully, this was my first big move. I'm not an expert and I should have been more thorough in my research. I guess it just seemed to me that NO moving company was loved by everyone or even anyone, so I figured it was sort of a coin toss. I was wrong, big mistake, don't make the same one. So there you have the acknowledgement of my own naiveté.I was moving from Madison, WI to Baltimore, MD. Everything was packed and ready to go, and despite the fact that there was not much that Worldwide Van Lines WOULD guarantee, Anita assured me that they would definitely pick up my items within a 48 hour window. That was a solid guarantee. Saturday June 29 or Sunday June 30. I was told by Anita that I would be given at least 24 hours notice before that weekend, so that I would know which day the movers would arrive. Specifically, she said: "If you don't hear from someone by Thursday, call me and I will help you."  This was the beginning of no one picking up the phone. Up to this point, everyone had called me back and kept me updated. Friday rolled updates, so I called three or four times before their office closed at 4pm eastern, and finally someone picked up the phone.  "Saturday at noon," they said. "Okay," I said. And I also said "Thank you," because you should be nice to people driving your life across the country.My mom drove up from Milwaukee with all my leftovers from my hometown. We waited. I called at 2 pm. We waited. I kept calling. All of the phone numbers, which is only like two. Around 4 or 5, someone answered and said "That's weird, we have you down for Sunday at noon." Okay. To be clear, I did not mishear the pick-up date the first time. 0% chance of a mistake on my part. On Sunday, no one came. And no one picked up the phone. All day, no one picked up the phone. On Monday someone told me that there had been storm damage to the phone lines. There was no storm damage to the phone lines; I have internet access. At this point I was only threatening to cancel, because who am I going to hire at this juncture? They got me on the phone with a manager, who I don't remember, because this was June and we just got the deposit back today, in September. I said I will keep you if you guarantee to pick up my stuff tonight (she said sorry, Tuesday it is), and if you give me a discount. Because I was already violating the terms of my lease, which ended June 30. And then I cancelled, because stuff just wasn't sitting right with me? Duh, you say. Well, I'm 27 and a half now, not just 27. Lesson learned.Anyway, long story short, U-Haul is, in fact, totally wonderful if you can make the drive yourself. And their contracted moving helpers are wonderful. Smooth sailing once I kicked the clowns to the curb. Don't hire World Wide Van Lines. Shouldn't even be an option.

Rod Nyland
Aug 13,2013

I contracted for a move in May of 2011. I deal with Charles ( over the phone and by email. I was told to pay $270 online and then $400 when my belongings arrived at my new location. The move was to take two days. When the movers got to the pickup (11 hours late, at night) I had to pay $350 because the $270 was the fee for the broker, not the movers. They loaded everything and I didn't hear from them again. I called them many times and was in contact with Charles, a dispatcher (New York), and eventually a driver. The driver arrived on June 6th (9 days late) and without warning. I was told that I had 30 minutes to get to my apartment or they would leave, put the items in storage, and I would have to pay for them to come back out. I had to pay an additional $350 to finally get my items. 7 days late and $300 more (45%) than quoted.

Jul 18,2013

I had done a search for movers to get quotes and Worldwide was a couple thousand cheaper than 2 other companies. Blake the salesman said the reason for this is that they had 2 empty trucks coming back to Florida and this is how he could do it. I had included 1 months free storage that was suppose to be in Delaray beach Florida that Blake said I would be able to come and get things as I needed from this storage. The day of the move who shows up a company that has a rented Ryder Truck no business cards and a bunch of scram artists. They new my closing was 2 days away and they only had the one truck that they would fill up and I find out way after the fact that it went to their storage in Union NJ  on the second day they started extorting me for $5000.00 more than my not to exceed quote of $12,180.00 I was forced to sign and give a additional 3800.00 or they would leave the rest of my stuff and cause a problem with my closing. The day of the delivery came and they only shipped 1/2 my belongings and wanted another $5000. to get the rest. All along Worldwide would not take any resonsibilities and would never return a call. This Best Deal movers that I found out that was a subcontractor since went out of business and stole $60,000.00 worth of my belongings  I have law inforcement and my Homeowners involved at this point. THEY SHOULD ALL BE PUT IN JAIL!!!!

May 29,2013

Jack claimed that the move would be direct and the same guys that picked up my furniture would deliver it to St Louis. It was picked up by another company, driven to Los Angeles, stored in a warehouse there and then put on another truck  Jack or whatever name he uses with you is a very dishonest broker!!! Furniture was damaged!!

May 22,2013

My review is in line with all of the other reviews I wish to god I had checked before I signed on with them.  I got a bunch of quotes from several companies for my move from New Orleans to DC.  Worldwide had the best quote and the salesman was very nice and accommodating.  That is where my good experience ended.    Once they sent me the contact forms I reached out to my customer person and said I was concerned about the window since I needed to be out of my apt by Aug 15th.  He agreed and said he changed my scheduled move date in the system from the 14th to the 12th to make sure I was out on time and I could just sign the contract.  I did.  As my move approached no one contacted me about an arrival date.  On the 11th and 12th I called the offices to get an estimate but no one was in on the weekend.  I did get someone on the 13th who said my mover was coming the following day.  On the 14th when I didn’t hear from the actual mover I called again and was told he was now coming on the 16th.  I called them a bunch of times and said that was unacceptable since someone had to move into my place on the 16th – I planned this all around having my things out.  They said my original contact gave them a 48 hour window from the 15th and that was the agreement.  I sent them the email where their salesman confirmed my new window started on the 12th.  Finally they agreed to come on the 15 – showed up that afternoon a couple of hours before I had to go to the airport.  I had to leave as they were loading and told them to lock up/leave the key when they were done (I did have a neighbor looking in to make sure they did this on time).  They left a ton of trash and my deposit was reduced for cleaning fees based on that.   I told the movers at the time that I was not moving into my new place until 10/1 and that they would move my stuff to a storage unit I bought in VA instead of a new apt.  I guess that meant to them that I didn’t need my stuff.  I contacted them after I didn’t hear any update on my delivery at the 30day promised window.  I had multiple contacts with them saying I had someone to oversee the move to the storage unit as soon as they could deliver.  They didn’t deliver until 10/6 – way past the DL.  All through the end of September I was on vacation and trying to get in contact with ppl (frantically) from Europe and Africa.  They were very hard to reach.  When my stuff arrived it was with a different mover than had picked up.  He said my things were all wet (including my mattress) because he and another mover had switched my stuff to his van at 2am at a truck stop the night before and it was raining.  Some of my stuff was soaking and he had shattered a dining room chair in the move.  There was extensive water damage.  I was missing several things.  None of my furniture was wrapped (wrapping and disassembly was included in the contract) – including a couple of things I had personally bought protective cloths for to make sure they were protected.   I had put my clothes in vacuum bags and those in furniture (wrapped and taped), suitcases and boxes.  Those were all taken out and opened.  I was missing several items of clothing that someone had gone into a suitcase and opened a bag to get.  They were clearly going through my stuff.  All of my furniture was scuffed up and damaged from being moved around so many vans without being wrapped.  After delivery I contacted them about some missing items and got a few of them back (an empty suitcase with everything that had been packed in it missing and a broken picture).  Several of my things and a valuable mirror were completely missing.   I filled a claim form on 10/15 with “Luke”.  He said he they were required to get back to me in 120 days.  A few days after that window I emailed to get an update.  I emailed again the following week.  Then I called.  Finally I got through to someone who said my claim would have been passed along to their third party insurer and I needed to follow up with them.  She gave me a name and number.  I called them and it was a moving insurer and they were incredibly nice.  They could not find my claim.  They looked under reference number, my name, my move date.  Finally the person checked the system for the moving company and said his company didn’t have any record of doing business with a company called worldwide van lines.  He tried to conference them in to clear this up but no one picked up.  In the 2 months since then I have called over a dozen times and left messages.  They never call back.  I sometimes can get a woman on the phone (ext 421 – the only person who occasionally seems to answer phones there)  she said I need to clear it up with her super Kevin at ext 450.  I have left him many messages.  I have had her pass notes to have him call me back.  Nothing.  I don’t think he exists.  His ext goes straight to VM, he’s never in the office and he hasn’t returned any of my messages.   I know I wouldn’t get much money for the damage – nothing to approximate what they damaged and outright stole from my move – but I think I’m going to sue them anyway.  Small claims court is probably not worth the time but I’m incredibly angry at this point.  PLEASE DO NOT MAKE THE MISTAKE I MADE.  DO NOT USE THES MOVERS.  THEY ARE THIEVES AND SCAM ARTISTS.

May 08,2013

While looking for a moving company, World Wide made an email solicitation.  They gave me a "Not to Exceed" quote of $964.95 with a deposit due of $264.95 to get things rolling.  This was done on March 6, 2013 with a scheduled pickup of March 26, 2013 between 10:00 am and noon.  The day for loading arrived and by the noon that day I called to find out where truck was.  After some investigation I was told that the truck broke down and they didn't know when a truck would be available.  Oh, I didn't mention that I needed to be in Colorado to start a new job on April 1.  Things went down hill from this point.  Most calls to World Wide roll to their voicemail system and good luck if you can get someone to return the call.  Finally got to talk with someone and was told that the truck would be repaired by April 1 and that since I was moving out of an apartment that managment could let the movers into apartment so that I could get on the road.  I didn't like this but at this point I had no choice.  April 1 arrives and I get a call from the driver demanding $575.00 so I gave a credit card number.  I specifically asked if he got the items in the garage which he replied yes.  At this time I was lead to believe he was a World Wide employee in a World Wide truck.  Contract states that delivery will be made within 30 days of pickup.  My things finally arrived last night, May 7, 2013 with a crew of one in a rented Penske truck.  This one person had to negotiate a flight of stairs to get to my new apartment.  This is one heck of a horror story.  Furniture was damaged, boxes  werecrushed with contents damaged, mattresses pad was ripped, bed frame was missing the bolts for re-assembly.  I pointed this out to the guy, who needed to be drug tested, and assumed that he was going back to the truck to look for the and/or bring the rest of my things up.  So at this time I did not get my $500.00 bicycle or the $6000.00 worth of tools that had been in my garage.  Since I had the drivers cell phone number I called and was told that the items were not on the truck and that I needed to file a claim.  Trying to call World Wide is no help as they never answer the phone and messages are not returned.  At this time I am taking the action of filing criminal charges of theft and deceptive business practices.  STAY AWAY FROM WORLD WIDE VAN LINES....

M. Norelli
Mar 01,2013

When I was looking for a mover to move me from Amherst NY to NJ, WWVL contacted me with a quote of $925.  We reviewed my belongings and the prices quote stayed the same.  I requested a box for my mattress and tv and was told I had to pay extra which I was more than happy to pay.  The movers showed up @ @2:10 in the afternoon, and didn't have said boxes.  I questioned this and they said there are no boxes for these items.  When I asked them about what time they would arrive they said sometime next day. I asked you're not going to NJ from here. They claimed no, that they had to stop in Syracuse over night to do something in the morning and would not be there until the evening.  I called the # they guy called me from, he answered the phone and when he heard who it was on the other end he wouldn't speak.  Other calls to his number sent to voice mail.  I contacted WWVL and all I get are emails stating they are looking into it.  They broker out their moves and do not tell you this up front.  It is now 2 days since they have my stuff and I believe that not only has WWVL never used these guys before, but my stuff is gone for good.  I sent them an email telling them I hold them complete responsible for my property, which I know I will get no satisfactions from.  PLEASE DO NOT ALLOW THESE PEOPLE TO TOUCH YOUR STUFF, YOU WILL EITHER GET IT DAMAGED OR NOT AT ALL. This place kicks you when you're down and when you have nothing left. This is the worst company ever and they need to be put out of business.

Feb 27,2013

Read all the reviews BEFORE selecting this company.  I can't believe how true they all are considering I went through everything written in these reviews.  I was assured multiple times that WWVL would show up with THEIR truck to load & move my belongings.  The first issue was when the movers showed up in a Budget Rental Truck.  When I called Beth from WWVL, she told me they didn't have a truck in the area so they used a Budget truck so as not to hold me up with my move...what a crock!  The movers were nice but they did not have any respect for the home I was moving from.  They wheeled their dirty carts across my white carpet.  I finally had to ask them to stop.  My house was TRASHED when they left.  My quote was for $1600...what a joke...I ended up having to pay nearly $2700.  They never showed up with my belongings until 19 days later (15 days according to them!).  When they delivered my belongings, nearly every piece of furniture THAT THEY WRAPPED THEMSELVES was damaged.  A 100 year old antique rocker that was given to me by my great-grandmother broken; and entertainment center with glass doors was shattered; amish end tables & coffee tables were gauged & scratched; all my bedroom furniture was scratched and pieces of wood broken off.  These are just a few of a total of 45 damaged items that I am mentioning!  They delivered two items that DID NOT belong to me.  Fortunately, I was watching everything they were bringing in and caught these two or more people are missing pictures and a comforter that was almost given to me.  I am missing 6 items:  box of clothing, floor lamp, two outdoor chairs, rubbermaid bin with heirloom Christmas Santas and another bin with ornaments my son has made me or we have bought for him for the past 21 years.  Although because WWVL contracted the move to Green Moving out of California, they are not taking responsibility.  Green Moving is giving me the run around.  They claim they have turned over my 45 pictures and list of damaged/missing items to a THIRD PARTY NEUTRAL claims adjuster...but refuse to give me the number of said NEUTRAL claims adjuster!  WTH....I am so distraught over all the damaged and missing can you replace the missing items, damaged furniture (antiques). The driver who delivered my belongings showed up in another moving company semi...not WWVL!  He indicated that he just picked up my stuff from a warehouse in Chicago and didn't have an inventory sheet...he just "took what was left" and assumed it was mine.  He received the inventory sheet while he was enroute.  He was also to call me 12-24 hours PRIOR to delivery.  Not the case - called me at 11:15 and indicated he would be here at 2:00.  Fortunately I was home...and he then showed up at 3:45!  My question:  how many times were my belongings loaded/unloaded before they reached their destination in Colorado?  Why were they sitting in a warehouse in Chicago?  Some of my items were delivered looking like they had been sitting outside for the past 19 days!   DO NOT USE THIS COMPANY NO MATTER WHAT PRICE THEY QUOTE!  YOU WILL GET SCREWED.  I read a few negative reviews and was very nervous and reluctant; I was assured by Beth that these things would not happen.  And if you do hire them and GREEN MOVING  shows up....lock your doors and call another company.  What a joke...this has been the most heartbreaking & devastating experience I have ever encountered.  Only time will tell when my claim is processed....hopefully if you hire this company, you have a good lawyer...thankfully I do!

Licenses & Certificates for World Wide Van Lines

Companies that are offering nationwide services must first register with the Federal Motor Carrier Safety Administration (FMSCA). For more information on the Accurate Express Movers license numbers for the government record information

US D.O.T: Not Updated
(US Department of Transportation number)

ICC MC number: Not Updated
(Interstate Commerce Commission Motor Carrier number)

Local State License: not provided

Company Info

World Wide Van Lines located in 16192 Coastal HWY, Lewis, DE 19958, USA View On Map, but moving companies covered larger areas includes states nearby.

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