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University Moving & Storage
University Moving & Storage -  - - Reviews
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University Moving & Storage

1.4 (10 Reviews)
23305 Commerce Drive, Farmington MI, 48335
Toll Free: (248) 615-7000
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Review Summary

10 reviews

Erin Birdsall
Nov 14,2016

Long-distance move from Kentucky to Florida

We crossed the nation as well as utilized this company. It was among the most significant blunders we've ever before made. The packers swiped electronic devices, precious jewelry as well as keepsakes from boxes that had been pre-packed and also reserved. Not only did they steal but they REFUSE to recognize it. The client service is terrible, right from base to top. Please do not utilize this business!

J. Borders
Jan 02,2014

Local move within Indiana

College Movers harmed a couch we paid about $950 for. We paid a couple hundred to have a specialist cleaner to eliminate the damages, but did not function so we sued. College refuted the case, and they said it was pre-existing damages, which is patently not true. We challenged them with photos of the sofa taken pre-move, showing their was no damages. The movers asserted they told my other half of the damage, which is false also. The manager, Brock, was totally unresponsive. I called and also left 3 voice mails over a 2 week duration. Just after a fourth call did he respond, as well as he was entirely unsympathetic to our circumstance. He had no issue at all for client contentment. I discussed to him that we had numerous sources of evidence that might show that the sofa did not have pre-existing damage. I additionally discussed we were out $950 because we will certainly have to replace the sofa. He revealed no compassion whatsoever, made no deal to endanger, did not also provide to attempt and also have the sofa cleaned up or fixed. Based upon our terrible experience with them, this firm appears to be not reputable, and also you should assume lengthy and also tough before leaving your belongings with them.

Dec 07,2016

Long-distance move from Germany to New Jersey

We had to utilize this business as a result of my spouse's job. They sub-subcontracted one more business to set up the pick-up of our belongs in Germany. Throughout the analysis the guy supplied us without any details guidelines, however we has actually packed everything ourselves currently because we can not have actually packing spent for, and also showed him the packed boxes. He claimed nothing concerning this being an issue. I had actually however prepared to pay separately for expert packaging for 2 sets of great china and crystal, one collection being an antique. I recognized something was incorrect with this business the day the moving companies turned up (45 minutes late without notice). Firstly they said they needed to inspect every box and open up for batteries, though we had not been informed this previously, and also I contended this point I had actually invested a month packing nearly 40 boxes really meticulously. After a lengthy conversation I revealed them the two boxes with electronics with batteries, but had to very carefully unload and also repack them myself seeing exactly how carelessly they took care of points. They then began to "pack" my china. I heard plates banging together, as well as went to check out as well as located them pilling my dishes unpacked into boxes, which would certainly not have actually survived a worldwide relocation without damaging. I had to scream at them to get the supervisor as well as quit to find to my home. I informed him I had actually paid separately for expert china packing, as well as was not going to accept my dishes getting here damaged. He lastly accepted actually give the service I had actually paid for, but they can only appear a week later. I had actually currently left the nation at this point, however my hubby was still there to manage, I can just imagine the catastrophe this would certainly have been had we needed to move promptly. I got in touch with University Moving and told them I was awkward trusting my life's belongings with this company, and also they did definitely nothing, various other than inquire about our repayment for the china packaging! Finally our items get here 2 months later on, as well as a half a dozen of our boxes were opened up by the moving firm. It is at the very least evident which boxes were opened due to the fact that they resealed them with tape with their company logo, now I need to try to manage the reality my boxes were unlawfully opened up, and see what has actually been stolen or harmed. I have done a global relocation of the very same scale prior to without a solitary trouble. The business charged less than half of what University moving company's did, did closed a solitary among my boxes, as well as gave expert packing china without an argument. This company simply used subcontracts on both ends, under no conditions must they be trusted. Of all they said they needed to open up as well as check every box for batteries, though we had not been told this in the past, and I had at this factor I had spent a month packing nearly 40 boxes very carefully. It is at least obvious which boxes were opened since they resealed them with tape with their firm logo, however currently I have to try to deal with the truth my boxes were illegally opened, and also see what has actually been stolen or harmed. The firm billed much less than fifty percent of what University mover's did, did not open up a solitary one of my boxes, and provided specialist packing china without a debate.

Ex Ann Arborite
Mar 12,2016

Long-distance move from Michigan to Washington

I am another exceptionally disappointed/displeased customer of this firm, which was founded in Ann Arbor by 2 ladies when I first lived there. The business has evidently grown up escape of percentage and beyond being supervised. Due to the fact that of a mistake on his part, the estimator had to reschedule our consultation. When he got here, he was drenched in some scent that smelled up my residence for days, while it was being revealed. He overestimated the demand for closet boxes, which I clearly directed out to him during the estimate. When packaging, the packers made use of the extra boxes to simply throw things right into. The estimator additionally did not offer the scheduler all the important details, so there was a massive misunderstanding concerning what was to occur with my possessions - entering into storage, not being transferred till I found a home. A choice was made to send just two men to load as well as load on the very same day. I had actually done quite a bit of packing myself, however there was enough left to do that two guys were plainly not sufficient to complete the job. Not only was the "lead" of the team exceptionally hard to deal with, yet it was the worst packaging work that I have experienced. While the items remained in storage space, I made a deal on a residence and also believed that I had a closing date, so notified the scheduler. But found one more residence in brief order as well as came up with a brand-new closing day because of a bad inspection I can not go forward with that acquisition. I was told that due to the fact that I had changed the day I would need to pay an extra $1000.00 dollars, although I had a BINDING estimate, which is versus the law. The delivery team were extremely wonderful and were, as I was, horrified as we unpacked the wardrobe boxes, in addition to things that must have been in boxes and were not, so were damaged. Instead of calling me for directions, the staff made a decision that they can not get the big van to my residence, rented a smaller sized truck and also, so, had to manage my points two more times. I called and the female I spoke with emailed me a various kind. Apparently the BBB will certainly not aid with any of this, so this is the only forum available to allow people understand to not use this company. I am a skilled moving company, consisting of going cross country as well as having points in storage. The estimator also did not provide the scheduler all the significant info, so there was a huge misunderstanding regarding what was to occur with my valuables - going into storage space, not being delivered until I found a residence. I had done quite a bit of loading myself, yet there was enough left to do that 2 men were clearly not adequate to complete the job. While the items were in storage space, I made an offer on a residence as well as thought that I had a closing day, so alerted the scheduler. Due to the fact that of a bad inspection I can not go forward with that purchase, however found an additional house in brief order and also came up with a new closing date. Apparently the BBB will not assist with any of this, so this is the only forum available to allow individuals recognize to not use this company.

Thomas Folkert
Feb 10,2015

Long-distance move from Michigan to Colorado

I had to go with a procedure of submitting images as well as lastly NA Van Lines concurred that the desk had been harmed in the relocation. What the technician had done was enable me 2 years to look at the desk, because I never actually relocated it throughout that time, then see it go to the dump due to the carelessness of University Moving North American Van Lines. In my recent relocated I have discovered other points that were harmed in this move. I had to go via a procedure of sending pictures and ultimately NA Van Lines concurred that the workdesk had actually been damaged in the action. What the repairman had done was enable me 2 years to look at the workdesk, because I never truly relocated it throughout that time, then see it go to the dump due to the carelessness of University Moving North American Van Lines. In my current relocated I have located other points that were damaged in this action.

Andrea Reichardt
Jun 26,2017

Long-distance move from Wixom, MI to Buckeye, AZ

I wish that I discovered this web site as well as check out the reviews prior to employing this business. , if I could give zero stars I would certainly!! We loaded all our belongings and placed them in a storage space unit. The company came out to the device to do a supply to provide us a price quote. Because we loaded ourselves, at no time did the person providing us the price quote tell us there would certainly be a trouble. They proceeded to offer us an estimate that turned out to be entirely incorrect so they billed us $1000 even more. They marketed us insurance policy for every little thing even the furnishings that was covered in coverings never ever telling us if they broke or broke anything they would not be accountable. When we unpacked we discovered our armoire doors out of wack as a result of the moving company relocating the piece on its end. They asserted it wan't level yet as the picture I've attached reveals it was. They cracked up our bedroom furnishings as well as eating chairs. Due to the fact that it might have been like that before, of course when we made the case they said sorry not covered. We attempted to go higher in the business but like others have claimed the consumer service is awful all the means to the top. I've moved several various other times prior to and never had such a disreputable firm which wouldn't back up the damages they did. Do on your own a favor and discover a far better a lot more sincere company!

Jul 16,2014

Local move within Michigan

Lately (April-current day 2014) made use of "University Moving & Storage" based out of Farmington Hills, MI as our moving business. We had an awful experience when you take a look at the "broad view". They failed to remember two of our couches and also my piano! On the day of our move they unloaded the vehicles and also understood our 2 sofas as well as my piano had actually been left back at the stockroom (after we required to save our things for 3 months). The business brought our pieces over the following day and also an additional 4 hrs of distribution occurred. There was damages to our wall surfaces attempting to obtain some bigger peices right into our house. We had actually a number of harmed items: tv, armoire, flower holder, patio area umbrella, and also they lost our ladder. It was never discovered. Our action, though within the state was very expensive as a result of calling for storage. So we didn't buy extra insurance policy for moving, we signed a regular standard agreement as most would certainly. REALIZE. if you have damages, authorizing a standard agreement consents to the company only repaying you.50 cents per pound of weight on the harmed product. This works out to be $70 to replace our TV! $90 to change an armoire that cost us $900.00 we were provided $10.00 to purchase a brand-new ladder that they shed. It has actually been an utter mess. Yet. we authorized the fine print which is our fault. However, being absolutely disrespcted by their employees and client service is not our mistake. I have actually been greater than person with this firm. I was rudely spoken to by among the vehicle drivers that continued to spew as he approached my front door and likewise flick out the butt of his cigarette as he strolled up my path. (Just not specialist behaviour). File a claim against Maiden of insurance claims was likewise very discourteous to us on the phone once we had concerns concerning the case. She basically told us she was as well hectic to clarify the insurance claim which if she hung out discussing every case to each client that she would never obtain her work done. She claimed the paperwork remained in the mail as well as in 10-12 days we can review regarding the insurance claim. I after that proceeded to call as well as attempt and also talk to somebody 'higher up' in the chain. I thus talked to Howard the Development Manager and also though he paid attention to our concerns with claimed employees as well as cases disputes he stated he would certainly look into it as well as call me back. A week later I called him, as I had not listened to anything and he said he needed even more time. 4 service days later I called him again as well as got VM. Later on that day I got a phone call from a Matt Adams that discussed Howard passed the compaint on him. I tried to inform my tale (for the 5th time) of why I am needing to submit a complaint and via my story he told me to "just specify". While discussing the disrespect of a few of their employees and forget on our account he told me that he would handle it and also fire Sue Maiden this mid-day. He was very ironical concerning his reaction and also claimed that if that is the end result I am searching for, then he would certainly terminate her today. When I informed Matt that his tone and also reaction was not taking me seriously and also wasting my time. he proceeded to inform me that "I have bigger issues than the move" as well as hung up on me. So my problems regarding impolite as well as less than professional treatment from an employee were essentially disregarded and not resolved. I didn't also reach talk about the harmed and also lost items of our claim, as Matt hung up on our phone discussion. I have considering that placed a phone call into the CEO of the firm, Elise Benedict, as well as (not shocked!) my phone calls have actually not been returned. If you are seeking to relocate, I extremely recommend you to AVOID this business. After reading evaluations it appears as though if the action goes well. Every little thing is great. Yet if you have any kind of conflicts or concerns concerning your relocation, damaged things, shed items. they bounce you around from one person to another on the phone. They have the ability to escape less than professional consumer solution and also do not understand just how to take care of a simple customer complaint. A simple, we will check out this and also comply with up even more would have been adequate. A few of our harmed items were not taped down on the last duplicates of our documentation at the end of a long day of moving. example: damaged outdoor patio umbrella lost the centre and cover/shredded cap from our outdoor patio table. and they will not replace them as they weren't listed on the list/contract. Despite the fact that we had actually reported it to the driver as well as by phone to the office that extremely relocating day. This company neglected some of our furnishings, talked to us extremely unprofessionally on a number of events, lost a peice of our furniture/ladder, hardly ever returned our phone calls within a week and also after that ultimately to be hung up on today by an agent after he informed me that I had problems!! It is so wrong on numerous degrees and I can't do anything about it however attempt to get the word out regarding our joke of an experience with this company as well as to avoid them in any way expenses. They can not be relied upon to do the right point. Hesitate prior to employing them. And also if you're reviewing this. see to it to pass this experience along so that others will not experience the stress and anxiety, disrespect, disappointment that we have. Just recently (April-current day 2014) made use of "University Moving & Storage" based out of Farmington Hills, MI as our relocating business. On the day of our relocation they unloaded the vehicles and realized our 2 couches as well as my piano had been left back at the stockroom (after we needed to store our products for 3 months). If you are looking to move, I highly advise you to AVOID this company. If you have any type of disagreements or questions concerning your relocation, damaged things, lost things. A few of our damaged items were not tape-recorded down on the final duplicates of our documents at the end of a lengthy day of relocating.

Adam Gerig
Feb 07,2012

Long-distance move from Indiana to Florida

My action was so wonderful that I didn't even assume about creating a review online up until I saw all the destructive and unfavorable posts around about these business. As an entrepreneur myself, it is an embarassment that a person just informs his friends about a great experience, yet intends to tell the entire world concerning his experience. My encouragement for everybody would be to do your homework as well as jump on the exact same web page and also the experts in terms of the regulations as well as guidelines of your relocation. That's what I made with University Moving (North American Van Lines)in Indianapolis and my action was terrific. My rep was excellent, got my weight and also packing accurate, as well as the number only changed by $12 when it was done. My movers got on time for the tons and also discharge. AND ALSO, the individual liable for maintaining me educated did her task. I seldom had concerns because they were so in addition to it. University offered me a wonderful experience and lots of bang for my dollar.

Dorothy George
Apr 22,2019

Local move from Belmont, MI to Petoskey, MI

I had a poor experience with College Relocating & Storage (UMS) throughout an intrastate relocation from west Michigan to northern Michigan in August 2018. The issues relate to furnishings and also condominium problems triggered by a bad move-in staff for which UMS refuses to compensate me. I employed UMS for $4,356.59, which consisted of a $715 charge for "added care security" to cover damages at substitute expense as much as $65,000 with $0 deductible. I particularly asked for as well as was guaranteed seasoned, professional movers at both ends of the move. Although the move-out team in west Michigan was outstanding, the move-in team in north Michigan was neither skilled neither professional. Wardrobe boxes were put inverted. Crew participants slid boxes off their backs, triggering them to land hard on their edges. Heavy book boxes were put on large, light weight boxes. The staff really did not understand exactly how to maneuver pieces around 90 degree transforms, ramming multiple pieces of furniture versus oncoming walls and/or edges. No treatment was taken to establish furnishings down thoroughly on the driveway or inside the condominium. One broken piece of my enjoyment center was covered in a moving covering and left in between two stacks of boxes. Throughout the move-in, team members vouched and also yelled at each other. One team participant rejected to take breaks as well as intended to stop before the work was ended up. Another team participant staggered under the weight of furniture and also boxes. My condominium was entrusted marks and cuts on wall surfaces, trim as well as ceilings. My freshly cleansed carpeting was dirtied. I communicated my frustration to the driver throughout the Saturday move-in and also to my relocating coordinator on Monday, the first company day after action-- in. I sent a written claim for all damages within the allotted timeline. repaid me for only the cleansing of 2 dirtied upholstered items ($195) as well as a computer workdesk ($279.99) that was so severely harmed that the driver took it with him to dispose of. refuses to cover any various other furniture damage. In addition, UMS declines to cover ANY damage to wall surfaces, trim and also rug. The factor offered for rejection was that problems "were not kept in mind on the stocks at the time of distribution". BTW, the 2 dirtied upholstered items were NOT noted on the inventory sheets. Later on, UMS claimed that a damages record showed "pre-existing damage to most of the pieces." I was not allowed to see that report. I entirely refute that any one of the damages declared was pre-existing. I reported my experience to Commercial Vehicle Enforcement Division (CVED) Regulatory & Credentialing Section of the Michigan State Police that manages intrastate actions. It is now mid-April 2019 as well as UMS has not reacted to that request regardless of CVED's follow-up emails and phone calls. I have currently submitted a grievance with the Better Business Bureau and the Attorney General. I engaged responsibly and also patiently with UMS over the previous 9 months. I communicated with UMS in a expert and timely fashion. I did my best to comply with treatments. I sent my case well within UMS's target date. I asked inquiries. I kept things progressing by regularly checking in with UMS. I enabled ample time for UMS to react before sending testimonials and also issues to public online forums. I am looking for the following: (1) replacement cost of the broken Ethan Allen enjoyment facility piece, (2) the price to repair scratches and marks on furnishings, (3) monetary consideration for devaluation of damaged furniture with deep gouges, dents and also scratches past unnoticeable repair work, (4) the expense to fixing of condominium wall and trim problems, (5) the expense to clean carpets, as well as (6) compensation of the $150 cost to have my treadmill brought within. I hired UMS for $4,356.59, which included a $715 fee for "extra care defense" to cover problems at replacement price up to $65,000 with $0 insurance deductible. I specifically asked for and was assured skilled, expert moving companies at both ends of the step. The move-out crew in west Michigan was excellent, the move-in team in north Michigan was neither expert neither seasoned. I reported my experience to Commercial Vehicle Enforcement Division (CVED) Regulatory & Credentialing Section of the Michigan State Police that looks after intrastate steps. I kept things moving onward by periodically checking in with UMS.

Randall Allison
Nov 05,2020

Long-distance move from Milford, MI to Fort Myers, FL

Four days later on were informed they might not discover cashiers inspect also though they had seen it. Lengthy tale brief were informed we need to pay once more and also it was up to us to quit settlement and receive a reimbursement also though they shed check. Must wait 90 days to quit payment on a Cashiers Check. Original moving team was wonderful. The chauffeur that provided to Florida was uncooperative as well as extremely impolite. Mad they needed to take down rug pads as well as carpets prior to establishing up furnishings, Said if we desired this done we might pay added or they can leave it in the middle of the flooring and also we can arrange. Driver claimed they had a schedule as well as they needed to go. Additionally failed to remember to deliver a glass table top which was lastly supplied 8 days later on. Draw your own verdicts and also make your choices meticulously. Four days later on were notified they can not find cashiers inspect also though they had actually seen it. 4 weeks later called us to state check was still missing out on. Long story short were told we have to pay once again and also it was up to us to stop payment as well as get a refund even though they lost check. Have to wait 90 days to quit payment on a Cashiers Check.

Company Info

Licenses & Certificates for University Moving & Storage

Moving companies are required to register with the FMSCA (Federal Motor Carrier Safety Administration) before they can perform interstate moves. You may click on University Moving & Storage license numbers if you would like to view their record information.

ICC MC number: Not Updated
(Interstate Commerce Commission Motor Carrier number)

US D.O.T: Not Updated
(US Department of Transportation number)

Local State License: not provided

What is University Moving & Storage cost for Out of State moves?

Based on reviews from our reviews database and information provided by our partners and reliable sources of people moving interstate, the estimated average costs, moving from International Van line Hub state or states nearby, are as follows.

Take into consideration that this pricing based on average size move.
It only means that University Moving & Storage is Lower by an approximate of -0 % when it comes to long-distance moving average costs.

Take note that the prices provided based on data such as reviews and other sources. The estimated amount that you receive from the company is lower. Several factors, like shipment size, the distance between locations, and other services like Packing and assembly, will contribute to the price of the move.

Average service costs information

The average prices generated are based on our reviews of University Moving & Storage. The rates will vary or change once you contact the company; usually, you will get a lower price in the estimate and go higher on the move itself.

There are factors like home size, the distance between locations, and other services like Packing and assembly.

The approximate moving costs are generated based on reviews on our database and data collected from other reliable sources and partners.
We based the calculations on five different prices based on five destinations or regions with five different prices. Also, the rates are determined by the moving company based on distance and season demand.

Our information based on the company's moves for a medium-sized house or a family apartment.
If you have a bigger house, move the price is going to be higher. And if you have a smaller house move, the price is going to be lower unless you have a higher amount of Packing.

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