U Pack - AR -Fort Smith - Reviews
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U Pack

3.6 (235 Reviews)

6201 Rogers Ave Suite J, Fort Smith, AR 72903, USA | View On Map

customercare@upack.com |

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Review Summary

235 reviews

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(235 Reviews) for U Pack

Darren Mozenter
May 21,2020

Long-distance move from Alameda, CA to Duluth, MN

I had a wonderful experience with upack. Every step of the process was smooth, friendly and also efficient. When I first called them to get a quote, thee were friendly fast as well as practical. They likewise didn't annoy me after the quote to obtain me to dedicate (like numerous other companies did). When I booked the trailer, very same point. Quick, effective as well as friendly. When strategies transformed due to the pandemic, it was also simple to reschedule. Leave and also get, at the old residence and the new, went as intended. Everyone I spoke with was specialist and also pleasant. I really had a terrific experience with them. Because I really did not obtain the pick up verification that they promised me, the only reason I didn't give them 5 celebrities is. I needed to spend a little added time looking for when my delivery would happen. I would also caution against their box supply sub contactor. They were extremely chaotic, as well as I had to contact them numerous times to obtain all packages that I got. Also, their boxes are a bit lightweight.

Debbie French
Apr 23,2020

Long-distance move from Williamsfield, OH to Hesperus, CO

I would certainly recommend paying for moving companies to pack the trailer, so the trailer is stuffed effectively to secure your products. I was alerted when trailer got here at location city and also arranged a drop off time. Trailer is conveniently unloaded if you have sufficient assist and I had lots of time for unloading.

Tom Shauger
Apr 07,2020

Long-distance move from New Jersey to South Carolina

Truck was to be provided on Thursday. On Tuesday they contact us to change to Monday. Need to be out of home by Sunday. Do not utilize them as they can alter dates with 48 hours notice. Obviously do not care whatsoever regarding agreements or customers.

Beth Rossiter
Jan 31,2020

Local move within California

UPack's solution was superior for my very first cross country relocation. The cost factor was within my methods to afford to keep my valuables and furniture. The solution was fantastic; every single time I called UPack or ABF they were pleasant as well as expert as well as exceeded and past to aid me. I would absolutely advise them to anybody looking to move and also won't wait to use them again.

Paula Dowd
Jan 28,2020

Long-distance move from Malcolm, NE to Lake Charles, LA

This was the very first time I crossed nation and also I am so pleased that I made use of UPACK. The expense was within budget as well as the solution was impeccable. The chauffeurs were well-mannered and very helpful. When my furniture got here there was a trouble. The top of the vehicle had ended up being damaged as well as water leaked onto my cushion. I called the company and within hours I was called to fix the issue. It took a little over 2 weeks to have a check for the expense of my bed mattress in hand. It would certainly have taken much less time, however I put the incorrect address on the kind for the check to be delivered. I did not catch that mistake, but UPACK emailed me to validate the address. Rebecca S. with the Lake Charles location CAPTURED the error as well as encouraged me of it. I have actually never been better with a company than I have actually been with UPACK movers. I don't understand about the actual individuals that they advise to relocate the furniture. (I WANTED I HAD USED THEIR ADVISED MOVERS, due to the fact that my real movers were dreadful) If you are relocating, I would most definitely advise UPACK.

Suzan Frisbey
Jan 03,2020

Long-distance move from Ogden, UT to Mobile, AL

This is the second time I have actually utilized UPack & ABF. The first time was June, 2008 from Atlanta to Ogden, Ut. Delivery after that was as assured. Had trailer for 2 days. Noticed the asked for day as well as remained in my driveway in Ogden 5 days later on. The trailer beat me there. ABF offered me added days (at no service charge) to enable me to obtain to my location. They selected up the trailer the day after we unloaded. The great as well as prompt solution for that step persuaded me to utilize ABF again. The second relocation was Dec 12, 2019 from Ogden, Ut to Mobile, AL. This relocation needed to be rescheduled six (6) times. UPack assisted me in altering the relocating day, located me a far better price from the initial appointment and always adhered to up with emails each and every time a modification was made. They were always courteous as well as helpful to me. The trailer was noticed Dec 16, 2019 as well as was supply to my address in Mobile on Dec 30, 2019. The trailer in fact got to the ABF terminal in Pensacola, FL on DEC 24th, 7 days take a trip time for 2100+miles and throughout a holiday period. ABF delivered the trailer on the day and time I had actually asked for. They were punctual and professional on the distribution and also pickup. I am a single female and also the motorists assisted me on both ends of this relocation with the ramps as well as the bulkheads. The vehicle drivers likewise suggested to me the very best place to ownership the trailers regarding not obtain as well close to the roofing of my residence and still have the ability to tons and also discharge with as few of actions as feasible.

Jeff Epstein
Dec 02,2019

Long-distance move from White Lake, MI to New York, NY

I am still waiting on my shipment from unpack ...

Drew Dambrosio
Nov 21,2019

Local move within California

For the rate I was not particularly pleased with the dimension of the cubes, they are a foot too tall and it makes that room kinda worthless unless you're packing simply boxes. My cubes likewise showed up filthy so all my stuff was requiring a substantial clean down. The major factor I'm leaving a 1 star results from the decrease off service. They give you a time from from 8-12 when they will certainly drop your dices off. That is a rather huge home window in my point of view to get something delivered. Being solitary I scheduled individuals to help me relocate to be there at my residence at 12:30 ... I got no phone calls on the delay of my cube or any type of form of interaction besides when I called the send off told me 'yes they are on the way as well as you're following on the delivery' They did disappoint up until 2:58 pm so I paid 2 movers for 3 hrs of resting around. The customer support is awful. If they said 'shipment prior to 5pm' that would certainly have been great, but do not be 3 hours late as well as not speak to the person and afterwards also exist to them numerous times. Horrible business, would recommend COVERING or various other services. The just great point was their monitoring heard me out in my frustrated state and were very professional.

Candace Bowser
Oct 13,2019

Local move within Missouri

Would like to know about upack, right here's all you require to recognize. I would certainly give them 10 CELEBRITIES IF I COULD!!!! Everything concerning our step was seamless. I had to change the relocation date about 3 weeks beforehand. No trouble. They arrived in the time home window they informed me they would. The drivers on both ends of our pick up and also provide locations were super friendly, really specialist and we can see precisely where our 2 containers were ever before solitary step of the means. The dispatchers were super pleasant, answered every question we had, AND when we found we had actually relocated cross country to house filled with mold and mildew and needed the containers provided to a storage space system 33 miles away from the initial location rather ... NOT A PROBLEM. While I am currently acquiring a house and also intend to never relocate again, I would make use of UPACK IN A HEARTBEAT!!!! They far beat others, including 2 prior movers that we attempted to organize, among which desired to bill me over 4 grand to move 85 boxes and no furniture! Upack was $1700! whatever got here in best shape. THIS is the only firm to utilize for a step! You have alternatives on what to select, dices, or a trailer. Check out the measurements online, locate what suits you ideal. If in question, order an extra dice like we did. It was well worth it. If moving furniture, I would recommend that you do the trailer space instead.I have relocated 10 times in my life. This was the only time I didn't wish to take out my hair by the end of it. Pack your things properly as well as wrap your furnishings simply as though a specialist mover is doing it and also your things will certainly show up in tip top form without a trouble. Not a single point of ours was damaged.

Nani Yo
Oct 09,2019

Local move within Santa Rosa, CA

I orded an item of furniture on Amazon.com and also it was intended to have an delievered last week with clear directions that its a 2 person job. The delivery person called me prior to the distribution last week to tell me there had not been 2 individuals to deliever it as well as I really did not desire the item to obtain damaged so I rescheduled it for this week. So I was waiting for my distribution and also contacted Amazon only to discover that U-Pack discounted that the thing had been delievered when it wasn't delievered in any way. At initial U-Pack apparently informed the customer rep at Amazon.com that the thing was supplied as well as when I informed Amazon.com that it wasnt U-Pack after that informed Amazon that the product was harmed so they sent the thing back as well as didnt notify Amazon or myself they just marked it down as delivered. So now I remain vacant handed. WTF?!?!?!?!?! At least Amazon.com was practical and also I obtained a reimbursement. However lesson discovered consult Amazon.com on who is delivering or do not order insect furniture from Amazon.com.

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