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U Haul - AZ -Phoenix - Reviews
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U Haul

2.5 (12 Reviews)
2727 N. Central Ave., Phoenix, AZ 85004, USA
Toll Free: (800) 528-0361
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Review Summary

12 reviews
( Reviews) for U Haul

Jane Doe
Jun 02,2020

Long-distance move from Edmonton, AB to Vancouver, BC

Drove from Edmonton to Vancouver. Received relocating vehicle entirely unclean. (Previous motorist and Uhaul business ought to have sanitizer the car according to Covid-19 policies). Tires were bald and also considered unlawful in Canada. Had to drive through the mountains, a 13 hr trip, road problems drizzling. The water trickled into the truck cab and additionally right into the storage location. Boxes as well as furnishings were damaged. I will certainly never ever utilize this inexperienced business once again. UHaul does not care regarding individuals's safety neither their building.

George Jacob
Dec 09,2019

Long-distance move from New York to New Jersey

I had actually rented out a u haul 15 footer because I was moving from NYC to Jersey City. Whatever was great till I returned the truck. Driving it was very easy & everybody at uhaul was great till after that. The issue began. I got a telephone call the following day after I returned the vehicle asking when I would certainly return it. When I notified them that I had returned it in New Jersey after asking & calling the company if it was ok to return to a various location than mentioned when I got the truck to which I was informed that it was not an issue & I returned the vehicle quickly. When they called me the following day, they urged that the truck ought to have been brought to the pick up place & that I would certainly be charged an extra $300 "ease charges"!!! I informed them that I was informed by the firm people that it was ok & I need to not need to bear the costs. The woman on the phone kept claiming that doesn't matter & that I would certainly be billed that extra charges! when I asked if they have it on their web site if the vehicle might be picked up anywhere & left at any type of various other of their places, she claimed yes however this certain truck had to be returned to the pick up place. This is just triggering even more stress over & after my relocation & I feel the u haul need to not charge me the additional fees & in fact compensate me for the stress and anxiety they are placing me with.

Oliver Fernandez Morgan
May 30,2020

Long-distance move from Westmount, QC to Port Moody, BC

My partner and I picked to utilize U-haul's UBox service to relocate from Montreal to Port Moody. Both the location in Montreal and also the one in 96th Av were extremely handy and also supplied us with fantastic service.

Matthew Carr
Aug 22,2018

Its been over a month now and also my shells have not been supplied as assured. Business declares that skins were divided right into 2 shipments !!! a pair of weeks apart !!. They declare that the husks were sent out to 2 various rates yet cant be supplied create their vehicle is broken On the other hand all my things needs to be replaced. I have submitted an insurance claim with the u haul insurance firm. My property owner insurance wont help unless I call the authorities and also submit a stolen products report which I might do in the close to future. Consumer treatment answers concerning one out of 4 calls.UGH

Akalp Sayin
Aug 23,2018

Due to really (as well as really extremely) high price (and likewise rate wise really various than each various other -from $1500.00 to $5000.00) we chose to do the work (moving)- by renting a truck from U-Haul- by ourselves, which was costed-plus fuel $140.00- overall $561.00 d. So, we conserved countless bucks also the least expensive cost what we were used.

Dec 28,2018

I employed this firm Qhaul ahead move my vehicle 26ft right into the apartment or condo. Quam called me 2 days before to acknowledge he got the order to do the job. I asked him to bring aid if he wanted as well. Well allow's start there. When they showed up Quam informed me to remain in the vehicle during while I was directing where things go. After that they knocked on all my next-door neighbors doors to obtain a cars and truck relocated so they really did not want to walk 6 extra feet off the sidewalk. Among them smelled like beer at the end of the work, did damaged to my house, harmed my furniture, broke the flooding light in stairs also after one of the guys admitted damaging it, the company still denying to fix it. They were hurrying the entire time after telling them to reduce several times. They drug my box spring throughout the entire floor of the truck and also it's all unclean as it will not come off or they pulling points out of the vehicle like it's a dustcloth doll creating more damages. They never cared regarding the high quality of the job it was just speed. Ex-spouse. They attempted lifting a 7ft couch over straight airborne to elevations of 12 ft to draw over a veranda with 2 people while the staircase was in front of them. Quam informed me they did not desire to use the stairs as sofa would not fit. Well I made them take it upstairs and also it fit!!! At the end of the job I popped right into the apartment and also saw problems I discovered. Quam started taking photos of the problems that existed as well as said that they were already there. I did a pre examination sheet before they showed up that has no problems on it for walls/ front door. After paying them as well as time went by Quam called me like 10 times. I assumed he failed to remember something. Incorrect!!!! He cursed me out onthe phone claiming I owed him more loan as invoice claimed house maid services as well as I owed him another $60. I told him regarding the mistake should be wrong which I picked movers on website and not house cleanings. The evening he called me prior to the step he claimed he was a mover. So where this came from I have no idea. He also threatened ahead back to my place and also I needed to call the cops !! Not I am in a disagreement where they are refuting that they did come, your wrong, you got obtained house maids not moving companies, as well as all the bs a regular crap hole service company provides you when they don't take duties in their actions. I highly do not suggest them!!!! Steer clear of if you desire to keep your furnishings healthy I am not recommending this place to any one.

Kristin Roca
Jan 29,2010

I had to relocate within California for a job and used UHaul. The truck was older and had problems climbing hills,brakes smoked. The trip took longer than usual because of the condition of the truck. Sorry U Haul.

Glen Flack
Feb 16,2011

We are very satisfied with our whole experince with U-Haul. Keegan Turner is the contact employee we had on our moving day. He was professional, fast and even joked with us on the cold miserable nasty day in January. From the day we stopped in to reserve a truck to the time we dropped it off after our move, the experience was excellent. Keegan Turner is a very professional hard working person and we thank him for all he did. God Bless and we would recommend to all.

Tanya Marie Brewer
Feb 09,2012

I rented the 5 by 8 U-Haul trailer from Colours in Morristown TN, managers name is Charlie. He was absolutely wonderful and I would like him to get an excellent rating straight across the board. He went out of his way to help me get my family cross country. The bad experience was at the Tucson location on Ina, which was the origin of drop off. I called the 1-800 number that was on my contract from TN to get the location I was to drop the U-haul trailer off at. The CSR gave me the location of 4040 w. Ina in Tucson. I arrived at said location and waited for a CSR to take my paperwork. The CSR takes my paperwork , comes back and stated that he couldn't accept my trailer because I was not in his computer, and I had to contact the 1-800 number again. So I did and sat on the phone on hold for 30 minutes. Went into the store location to ask if there was anything that could be done to help me with the issue. I stated that my family and I had been on the road driving for 5 days. I had a 3 yr. old and 3 month old in the car that were hungry, tired, and tired of being in the car.He stated once again that I was not in his computer, and then rudely states that he had a full lot of trailers the size of mine and really didn't want my trailer on his lot. Suggesting that I drive to two other locations to see if drop off would be possible at one of them. He was very rude, obnoxious,disrespectful, and simply unpleasent. I stated there was no way after spending $423.00 @ the Knoxville, TN location for a hitch for my car, another $423.05 @ the Morristown, TN location for the 5 by 8 trailer, that I was going to further exhaust my family and be treated the way I was treated at the Ina location. I think for as much money I spent on the company I would of gotten a little understanding, and satisfactory customer service. The CSR wouldn't give me his name but the managers name was Josh. The address is 4040 w. Ina Rd. Tucson, AZ 85741,dispatching location #020038. Due to how I was treated I feel as if I am entitled some form of reimbursement. The people involved in this issue are as follows: Michael Carpenter of the Chapman Hwy. location(774066)(865)573-5582,which I would like to give a wonderful rating of excellence. Tim Pasely of TN (423)231-2379. Curt Fiehler of AZ (520)991-1964.

Jun 21,2013

Several months ago, I was planning a cross-country move and checked into UHaul's U-Box Pods system. I spent an entire day on the phone with them, because I kept getting "transferred" and cut off. I spoke with seven different people, and got seven different quotes for the exact same scenario. They refused to send me a quote in writing (ie. an email) until I'd paid them an amount ranging from $240 to $650, depending on who I was talking with. I asked to speak with a manager, and kept being transferred randomly to various non-managers. Not that it mattered, because when I did get someone who said he was a manager, he was as clueless as the rest of them. I had such bad vibes about the company that I changed my entire plans for the move and did NOT use UHaul. Now my son has made a cross-country move, and he did use UHaul's U-Box pods. He's been in his new location for a month, and hasn't gotten anything except a runaround from UHaul. They didn't show up to pick up the boxes the day they said they would. They sent him an email stating they were going to charge him for storage, even though he doesn't want anything stored. They were supposed to have delivered the boxes within two weeks. It's a month - no boxes, and no one seems able to tell him where they are or when they'll be delivered. He's been reduced to threatening them with legal action if they don't deliver. Carry your worldly goods on your back if you have to, but avoid UHaul like the plague. I've never dealt with a more inept, unprofessional, poorly run company in my life, and that includes spending endless hours on hold with AT&T's laughably named customer service. I did get to hear at great length about one UHaul rep's daughter, who's a long haul trucker, so if that's what you want from a moving company, then maybe they're right for you. Anyone who actually wants to move their possessions would be well advised to look elsewhere.

Company Info

U Haul located in 2727 N. Central Ave., Phoenix, AZ 85004, USA,Phoenix,,AZ , U.S.A View On Map, but moving companies covered larger areas includes states nearby.

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Licenses & Certificates for U Haul

Moving companies are required to register with the FMSCA (Federal Motor Carrier Safety Administration) before they can perform interstate moves. You may click on U Haul license numbers if you would like to view their record information.

ICC MC number: Not Updated
(Interstate Commerce Commission Motor Carrier number)

US D.O.T: Not Updated
(US Department of Transportation number)

Local State License: not provided

What is U Haul cost for Out of State moves?

Based on reviews from our reviews database and information provided by our partners and reliable sources of people moving interstate, the estimated average costs, moving from International Van line Hub state or states nearby, are as follows.

Average Service Price

Moving to the South East would be around $5,323.50. Moving to the North West would be around $3,549.00. Moving to the North Med West would be around $5,661.50. Moving to the South Med West would be around $4,985.50. Moving to the Far Med West would be around 3,929.25 Moving to the Far North Med West would be around 3,844.75 Moving to the Middle North West would be around 3,549.00 Moving to the Far North East would be around 5,154.50

Take into consideration that this pricing based on average size move.
It only means that U Haul is Lower by an approximate of 5.96 % when it comes to long-distance moving average costs.

Take note that the prices provided based on data such as reviews and other sources. The estimated amount that you receive from the company is lower. Several factors, like shipment size, the distance between locations, and other services like Packing and assembly, will contribute to the price of the move.

Average service costs information

The average prices generated are based on our reviews of U Haul. The rates will vary or change once you contact the company; usually, you will get a lower price in the estimate and go higher on the move itself.

There are factors like home size, the distance between locations, and other services like Packing and assembly.

The approximate moving costs are generated based on reviews on our database and data collected from other reliable sources and partners.
We based the calculations on five different prices based on five destinations or regions with five different prices. Also, the rates are determined by the moving company based on distance and season demand.

Our information based on the company's moves for a medium-sized house or a family apartment.
If you have a bigger house, move the price is going to be higher. And if you have a smaller house move, the price is going to be lower unless you have a higher amount of Packing.

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