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Liberty Moving Group
Suddath - FL -Jacksonville - Reviews
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Suddath

1.5 (20 Reviews)
8743 Western Way, Jacksonville, FL 32256, USA
Toll Free: (800) 333-8100
www.suddath.com
info@suddath.com
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Review Summary

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1.5
20 reviews
( Reviews) for Suddath

Denise Ward
Oct 02,2020

Local move from Fleming Island, FL to Green Cove Springs, FL

Lost my cedar upper body with ALL my memories in them. Along with the breast, they shed my dining space table top as well as 5 chairs (I did obtain the legs and 1 chair), an antique clothing table, a bedside table, a wingback queen ann chair and numerous boxes with nicknacks. I was told no compensation for the lost products in the cedar breast (just for the upper body).

Mary Ee
Oct 02,2020

Local move within Boca Raton, FL

Suddath just sent us a letter increasing our regular monthly storage costs by 70 percent !!!- this is in contrast to the agreement we signed with them to move and also store our furniture - can you think of doing this throughout COVID ??? - they are boosting our costs by 70 pct AND state the factor is they are now CHANGING THE WAY THEY CALCULATE STORAGE FEES !!! absolutely a lure and button technique - don't authorize ANY agreement with SUDDATH!!!! there is no restriction in their contract as to just how much nor exactly how frequently they can raise their fees. OUTRAGEOUS ... if this occurred to you also please send your reviews, call the Better Business Bureau, contact the Chamber of Commerce and the Florida Attorney General pertaining to unfair organization methods throughout COVID.

Samanta
Apr 25,2018

This company is the absolutely worst! They took 22 days to move our stuff from Virginia to Florida. I'm 8 months pregnant and have been sleeping on the floor for 3 weeks. They first set up the delivery date for 10 days after pick up then they delayed for 1 week and then delayed for 4 more days without offering any explanation. Completely unacceptable!

Keith D
Jan 13,2018

I wish I had gone with someone else! From start to finish Suddath left me disappointed. We had to add storage last minute. Unloading was fine but the process for repairing broken items (our kitchen table had a wooden leg busted) was ridiculous. Who can leave their kitchen table broken for >30 days while the moving company processes a claim!? I am most frustrated about their deceptive billing practices. We had a “binding estimate”. When we added the storage, it was not made clear that storage was “non-binding”. When I arranged for delivery of our items out of storage I specifically asked for and received via email the final billing amount which I paid without incident. Three months later I received a bill for an unexpected additional $359.25. Long story short, Suddath refused to own up to their mistake of giving the incorrect final amount at the time of delivery. Even when I showed them the earlier emails, they would not budge on the amount due. I would not recommend using Suddath, I expect you will get what I got… mediocre service, lots of red tape, fine print with loop holes, and a company that refuses to own up to their mistakes.

Austin Ribelin
Nov 05,2017

I have had many military moves, from the US to Overseas and back, and locally. Suddath has by far been the worst carrier I've worked with. We had fewer breakages in going and coming back from overseas than we did in a 5 hour move to an adjoining state. Not only that, but they have yet to settle the claims I made and don't respond to emails. If you have a choice, never use this company.

B Armstrong
Sep 25,2017

We hired Suddath/United Van Lines to move When the salesman originally came to our house he explained what Suddath/UVL offers for the moving process. That they take pride in protecting client’s property and explained all the awards Suddath/UVL has received. We discussed how the company was made up of employees not contractors, that a moving tractor with “air ride” trailer would be used to transport our belongs, that the truck would come to our house with the same driver that will deliver our household items from Minnesota to Florida so we could meet him and discuss the move. We were told the driver would be in contact with us along the way to give location updates and his expected arrival time. We were also assigned a move coordinator to work with us on the move. He also explained that our credit card would be pended the day of loading and the final payment be charged on the day of delivery. On the contract we were given guaranteed delivery date window. our household goods from Minneapolis to Orlando Below is what actually occurred. • On June 13th a small truck from the local terminal arrived with a local crew to load. This was not the long haul driver nor the moving truck. At this time they told us our items would be unloaded at the terminal and reloaded into a moving truck. • Our delivery window dates were from June 19-24. Beginning June 19 we were to be given daily status updates. On June 19th we received no call or status update. • On June 20th we finally called UVL, after we had not heard from anyone. Our primary move coordinator told us she would be on vacation the previous week and a fill in would be calling us. When the fill in coordinator returned our call, she told us our belongings were yet to be loaded. • On June 21st and June 22nd the status calls told us our items were still not loaded and no driver assigned. Our items were still sitting in Minneapolis. • On June 23rd the status call told us our items were still not loaded and that they would be loaded on Monday June 26th and leave for Florida. Missing our guaranteed delivery window. No driver assigned yet. • On June 26th the status call was that it got loaded, but had not left MN as we were told on Friday, June 23rd. No driver assigned yet, still sitting in Minneapolis. • On June 27th the status call was that the truck was going to St Paul, MN to pick up another load. Still not leaving from Minnesota. No driver assigned yet. • On June 28th we were told they had leased a driver (contractor) and leased a trailer. This was not our long haul driver, nor a moving trailer but a freight trailer. We would possibly be able to be unloaded at our Monday July 3rd . • June 29th and June 30th we were told the other load in front of ours had to go to Sarasota first, and then come back to Orlando. Our coordinator spoke to her GM and he diverted it to Orlando to take control of the load. We would not have our delivery now on Monday July 3rd but should arrive on Wednesday July 5th. • On July 3rd we were told the truck broke down and now our delivery would be Thursday July 6th. • July 5th we were told the delivery crew would contact us Thursday morning with an arrival time. • On July 6th our household belonging finally arrived in a freight trailer, not a moving van trailer as we contracted with Suddath/UVL. • On July 8th we picked up the motorcycle in Orlando. • We were told the final charges would be billed/paid upon the delivery date which was July 8th, instead our Visa card was billed and paid to Suddath/UVL on July 2nd. • The delivery staff was a local sub-contracted driver and crew, not employees of Suddath/UVL as we were originally told by our salesman. Many items were damaged and scratched as well as a piece of audio equipment that was crushed. We can only assume this was due to the number of times it was loaded and unloaded into a freight trailer vs a moving trailer. We ended up filing a damage claim with UVL totally almost $5000.

Naresh Kumar
Aug 31,2017

Experience with Suddath- Our experience has been painful with Suddath. Drivers and labor never wrap up the furniture during the move, cause it to slide in the trucks and damage. Breaks and damages the costly and expensive furniture. Suddath damaged almost $7,000 worth of furniture and reimburses 1% of the cost. Do not trust them with the move. Experience with Suddath- Our experience has been painful with Suddath. Drivers and labor never wrap up the furniture during the move, cause it to slide in the trucks and damage. Breaks and damages the costly and expensive furniture. Suddath damaged almost $7,000 worth of furniture and reimburses 1% of the cost. Do not trust them with the move.

Drew Glass
Aug 23,2017

Suddath has been known to, and continues to, take advantage of the military moves. We submitted a claim for multiple items that were broken. They then came back and offered an amount based on a one day Amazon Flash Sale price with depreciation. Their offer should be based on the actual price of an item and then calculate any necessary depreciation. They will not make an offer on any electronics (i.e. printers) unless they have a repair estimate, which costs more than the actual printer. I am extremely disappointed with their service and how they have repeatedly taken advantage of the military.

Anonymous Reviewer
Aug 04,2017

Normally, I don’t write reviews because of a lack of time BUT this time I wished I’d have known all the trouble that I had to expect with selecting Suddath as the moving company because then I’d have select definitely a different company and saved a lot of trouble and money. I’m also not a person who just made one little bad experience and then try to get revenge with writing a review saying total scam etc. stay away bla bla…but in this case it is really like this and I’ve to say this! But let’s start from the beginning… >>No response, false promises just to get my signature or incompetent and totally unorganized…>Batteries>Weight / charges>Inventory list>No or false apologies>Partner at Destination Friedrich Friedrich Spedition

Amber Owens
Jul 07,2017

Worst PCS I have ever had. They ensured they would take care of us. They busted RDD 3 times with NO notification. Lost my stuff twice and refused to tell me kept saying they didnt know where it was. After 8 weeks of contact daily, my stuff arrived in Kansas, had to wait another 3 weeks for my stuff to be delivered. Staff is completely rude and refuses to be of any help including the manager. I had to threaten to hire a lawyer for them to find my things and return my phone calls. My father is a truck driver and said he could noy believe how crappy of services I was receiving from this company. The Military and Quality Control were contacted and are aware of this situation so it doesnt happen to other military families. Have also tried to contact them since the move about my broken and missing thjngs and they refuse to return my calls yet again.


Company Info



Suddath located in 8743 Western Way, Jacksonville, FL 32256, USA,Jacksonville,,FL , U.S.A View On Map, but moving companies covered larger areas includes states nearby.

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Licenses & Certificates for Suddath



Moving companies are required to register with the FMSCA (Federal Motor Carrier Safety Administration) before they can perform interstate moves. You may click on Suddath license numbers if you would like to view their record information.



ICC MC number: MC-165543
(Interstate Commerce Commission Motor Carrier number)



US D.O.T: 2212216
(US Department of Transportation number)



Local State License: not provided

What is Suddath cost for Out of State moves?



Based on reviews from our reviews database and information provided by our partners and reliable sources of people moving interstate, the estimated average costs, moving from International Van line Hub state or states nearby, are as follows.



Average Service Price

Moving to the West would be around $5,534.75. Moving to the North West would be around $7,098.00. Moving to the North Med West would be around $5,196.75. Moving to the South Med West would be around $4,182.75. Moving to the Far Med West would be around 4,689.75 Moving to the Far North Med West would be around 5,957.25 Moving to the Middle North West would be around 5,492.50 Moving to the Far North East would be around 5,196.75

Take into consideration that this pricing based on average size move.
It only means that Suddath is Lower by an approximate of 2.28 % when it comes to long-distance moving average costs.


Take note that the prices provided based on data such as reviews and other sources. The estimated amount that you receive from the company is lower. Several factors, like shipment size, the distance between locations, and other services like Packing and assembly, will contribute to the price of the move.



Average service costs information



The average prices generated are based on our reviews of Suddath. The rates will vary or change once you contact the company; usually, you will get a lower price in the estimate and go higher on the move itself.

There are factors like home size, the distance between locations, and other services like Packing and assembly.

The approximate moving costs are generated based on reviews on our database and data collected from other reliable sources and partners.
We based the calculations on five different prices based on five destinations or regions with five different prices. Also, the rates are determined by the moving company based on distance and season demand.

Our information based on the company's moves for a medium-sized house or a family apartment.
If you have a bigger house, move the price is going to be higher. And if you have a smaller house move, the price is going to be lower unless you have a higher amount of Packing.

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