Local move within New Jersey
I tried reserving a straightforward, 1-item move from NJ to CA and every little thing started well sufficient however I wanted more details pertaining to the insurance policy protection which they never ever provided and also terminated on me soooo close to my action day since they claimed they might not get the protection I wanted! What? It was meant to be the exact same coverage simply enhanced for an additional cost. Clearly they do not guarantee people's items for any steps! The representative was past rude and also extremely slow to respond to my plenty of emails asking to book!
Finding movers that you can trust is HARD. You have to deal with requesting a quote and hoping that since you are using a movers search engine that you don’t somehow sign up for them to release your phone number, and email to a bunch of moving companies! I searched up top cross country movers and requested information for two that I thought received very good reviews and that I can trust. One of them was Sterling Van Lines. The initial contact was on July 20, 2018. They send me an email to respond to my inquiry and asked what I was moving and if my date was flexible. I had to be out of my apartment by September 1, 2018 so I said I anytime between August 13, 2018 until August 31, 2018 would work. He replied on July 31, 2018. The email came from Tyler Heath’s email address but later on after speaking with them on the phone the person said his name is Lucas and that he is here while Tyler is on vacation. He told me they can do the move for $1110. The email also stated that “This would include wrapping, loading, transport, unloading and in-home delivery. And yes, we can do the pick-up between August 15th to August 31st. The delivery would take about 4 to 6 weeks after the pick-up.” So we did a few email exchanges and then on August 2, 2018 we did a phone call to confirm what exactly I was moving since I decided to leave behind my kitchen table and instead bring a computer chair instead. Apparently getting rid of the kitchen table only took it down by $30 and adding the computer chair brought it back up. We finally settled on about $1195. I took the weekend to think about whether I wanted to continue and go through with the quote and on August 5, 2018 I said to move forward and my contract came in a DocuSign link which I didn’t think was a safe way to send as my credit card number was blatantly written on a document that was not password protected so anyone that intercepts it would have gotten my credit card information plus my address and full name… Sterling should invest in some type of protocol to not show the full credit card numbers on documents (each page of the contract showed up as an attachment on the email). Lucas also told me over the phone that his dates were incorrect and it would be a open date of August 15-September 15. Great, so I did what I had to do, I rent out a storage unit and moved all my stuff there since I would not have my apartment if they showed up on September 15! Each flight of stairs is a $25 charge by the way, and even if there’s an elevator they will charge you $25 anyways. On my contract where it’s highlight it said it was fully binding contract. I told Lucas that I didn’t want any surprise charges and he agreed. He told me if for example they show up and I had 10 extra boxes then the price would change, but the driver would call Sterling and have them confirm with me before moving anything so that I agreed to the price. And so it begins… I thought everything was all set, but then there were some more items I couldn’t part with and couldn’t fit in the SUV so I decided to add another 4 large boxes, a night stand, a baby gate and a big photo frame. I called in and asked for Lucas on August 20, 2018 and was met with a hesitant tone from the lady that picked up. She said he wasn’t there and asked if someone else can help me. Sure! I forgot who this man was but I told him what I was adding and he said “okay, it will be $2800”. WHOA. That’s quite a hike!!!!! I voiced my concern and he agreed that it was quite a hike. He looked over the numbers but wasn’t sure why I was given a different total when I worked with Lucas. He said “He must have been training. He gave you the wrong initial quote” Excuse me?! Training? At no time during my conversation with him did he tell me he was training and that he might not do everything correctly? The worst part of it was if I hadn’t called to add a few more things I would have not known and been waiting for the movers to show up only to be hit by a bill that doubled?! If your employee is training, DO YOU NOT HAVE SOMEONE LOOK OVER THEIR WORK???? Why are they even allowed to quote? This put tremendous stress on me as almost 2 weeks had passed and I did not know I would be left in this moving HORROR. My move is suppose to be the beginning of September and only cause I called you on August 20 did you decide that there was an error. Absolutely unacceptable. The man asked me if I had any other quotes from other companies, I said that I was choosing between theirs and this other one and felt their price was better so went with them. I had 2 weeks until I was trying to depart and this happens?! I told him that I’m shocked and this is a very stressful situation as it was all set and signed and ready to go. He said he was going to have someone look over the numbers so I asked if someone would be calling me back? He said something along the lines of yeah...probably.. It’s his day time job and I guess once he clocks out he doesn’t care. Two days go by..no word… At this point I am very worried, I already spent almost $200 to accommodate the wide pickup schedule they had and now they might not even do the move at the rate I was signed for? Patience is not my virtue so I called them on August 23, 2018, asked for Lucas- found out he was just a temp replacement while Tyler was out on his vacation so he doesn’t even work there!!!!! So I said to connect me to Tyler and explained what had happened. He told me my contract was not binding though it clearly states that it is. He explained that they would have to do an in life inventory then it’s binding when I prodded on how I would get a binding contract just so I know for the future and not get screwed by moving companies. I would recommend that you check with a different agent once you have everything settled because no one there seems to check their work and it could be like my case and you get screwed over!!!!
Sterling Van LinesStart doing business after 07-11-1995, located in 4550 East Olympic Boulevard, Los Angeles, CA 90022, USA,Los Angeles,,CA , U.S.A View On Map, but moving companies covered larger areas includes states nearby.
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Moving companies are required to register with the FMSCA (Federal Motor Carrier Safety Administration) before they can perform interstate moves. You may click on Sterling Van Lines license numbers if you would like to view their record information.
ICC MC number:
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Local State License: not provided
Based on reviews from our reviews database and information provided by our partners and reliable sources of people moving interstate, the estimated average costs, moving from International Van line Hub state or states nearby, are as follows.
Moving to the South East would be around $6,253.00. Moving to the North West would be around $4,605.25. Moving to the North Med West would be around $5,746.00. Moving to the South Med West would be around $4,056.00. Moving to the Far Med West would be around 4,098.25 Moving to the Far North Med West would be around 3,633.50 Moving to the Middle North West would be around 3,295.50 Moving to the Far North East would be around 5,661.50
Take into consideration that this pricing based on average size move.
Take note that the prices provided based on data such as reviews and other sources. The estimated amount that you receive from the company is lower. Several factors, like shipment size, the distance between locations, and other services like Packing and assembly, will contribute to the price of the move.
The average prices generated are based on our reviews of Sterling Van Lines. The rates will vary or change once you contact the company; usually, you will get a lower price in the estimate and go higher on the move itself.
There are factors like home size, the distance between locations, and other services like Packing and assembly.
The approximate moving costs are generated based on reviews on our database and data collected from other reliable sources and partners.
We based the calculations on five different prices based on five destinations or regions with five different prices. Also, the rates are determined by the moving company based on distance and season demand.
Our information based on the company's moves for a medium-sized house or a family apartment.
If you have a bigger house, move the price is going to be higher. And if you have a smaller house move, the price is going to be lower unless you have a higher amount of Packing.
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