My representative [NAME EDIT] did not respond to my questions about the damages that were caused by obviously negligent handling of my property. The refused to contact me about my damage claim, return phone calls or respond to emails after my move. They were quick however to respond to my credit card company when I disputed their charges due to the damages. Obviously they've done this before and this is their M.O.
I have moved many times in the last 20 years with Sorensen Moving and Storage and have always had a good experience until this last move, which was from TN to Florida in June 2015. The crew did a great job, showed up on time and finished all the packing and loading in one day. My belongings were moved into Sorensen's “climate controlled” warehouse in Melbourne, FL.During the year that my items were in storage, I once paid for warehouse access to remove a few unboxed items. I discovered that there were a few items in my crates that did not belong to me. So I told the warehouse employee to remove those items because someone will be looking for them. In September 2016, they delivered my belongings to my new home. They also tried to deliver someone else's belongings, including a sofa, shoes, and some other items, and I refused them. After unpacking, I realized I was missing some things (coats, clothes, some tools, lawn equipment, and some small kitchen appliances), which I can only imagine were delivered to someone else. I also discovered molded lamp shades and books stuck together and mildewed (climate-control?) Additionally, I found that several pieces of my furniture were dirty and/or damaged (ie., my buffet had a broken leg, gouges in the top, and blue moving blankets stuck into the stain). I took photos of the damage, as did the delivery crew. When I told Sorensen all of this, the claim processor sent me a claim form and told me that my claim would be processed in 30 days. I submitted my claim, after which they sent a furniture repair man out to assess the damage. Without discussing anything with me, he told Sorensen that most of the damage was old and predated the move, which is not true. Since then, I have called a number of times to try to find out the status of my claim. Initially, I was told by the claim processor that she had to get help because she had never seen a claim with so many missing items. After not hearing anything for a while, I left a message with the office manager, and then later with the owner asking for assistance with my claim. I was afraid that the “trail” for my missing items was growing cold. A couple of weeks later, the dispatcher called and rudely told me that I needed to stop calling and harassing them, and that if I “behaved” he would send me the reimbursement for the cleaning of my two sofas, and he would repair two pieces of furniture, and he might compensate me in some way for the lost items. He told me he would have it settled and off his desk by the 15 of November. I have heard nothing since. Here it is mid December, and I still have not heard anything. I share this experience to warn others not to do business with this company.
Beware of the insurance coverage! This company is extremely deceitful, they marked every piece of furniture I have as badly worn, scratched, or dented. Of course all my furniture is not damaged and some pieces were even brand new. Then use this as an excuse to not honor your claim because (they say it was damaged before it was shipped) The sheet is every hard to read and with the stress of moving I missed this and foolishly signed. I only had three things damaged (not a big claim at all) and they flat out refused to do anything. They even forgot my safe at the house and had to send it via FedEx. When it arrived it was badly damaged. I called as soon as I received the package and they indicated they would cover it. When the claim was submitted they told me FedEx would have to handle it. This is a very shady company! Its a shame.. Be careful hiring them!!
Okay, so the move wasn't perfect. The real test of a company's moral compass is how they treat you when something goes awry. We expected a litany of excuses, but instead we were treated with the utmost respect. Tiffany Coats, our contact at Sorensen, acted like the events had happened to members of her own family. She proactively stayed in contact (by phone as well as email) until every detail was sorted out. She was very professional and compassionate, and she was more than fair. Excellent resolution, offered in a very timely manner, with a personal touch. Highly recommended.
I have moved many timed and even to other continentd and this had to bed the most unprofessional organization that had to deal with...they do not keep their promises and couldn't even get my delivery date right...was like pulling teeth to get accurate information from Sorenson logistics and administration staff...to often they would tell me they would call with an update and just did not bother to do so...didn't deliver my complete loafd..then could not tell me when the rest of my goods were coming...what a mistake this was!! Do yourself a favor and use some one else...NOT SORENSEN
I was 110% pleased with this moving company and would use them again They were prompt and started to work as soon as they arrived at tmy house. There was an elevator for delivery and this did not cause them any problem. The movers were working the whole day and I did not even see them stop for lunch They are very clean and I was very please with the job.
Sorensen was excellent to work with and really helped me understand the process of moving to another state. I really appreciated the efforts Sorensen made to satisfy my time frame. Everything worked beautifully for us. In addition to their help, I cannot begin to say enough wonderful things about their crew who moved our belongings. Sal and Eddie were amazing! I have never seen two harder-working people in my life. They arrived early and worked until the job was complete. Not only did they take great care with our things, they helped ease my nerves and kept me calm during a very stressful time. They were so kind and respectful to me and my children. In my opinion, they are true assets to the company! Sal was so wonderful at explaining how things would work and Eddie did an amazing job packing our things. I don't know how I would have done this without their help and guidance. I guess the most impressive part of the move was that they finished packing ahead of schedule in Frankfort and unloading ahead of schedule in Melbourne. Many of our friends have moved and have had horrific experiences. I am so glad our move was so easy and trouble-free. Again, thank you Sorensen and your moving crew for all that you did for us. If we ever move again, I know who I will call and recommend.
I just wanted to take the time to thank you so much for your help during our recent move to Melbourne, FL. You were excellent to work with and really helped me understand the process of moving to another state. I really appreciated the efforts you made to satisfy my time frame. Everything worked beautifully for us. In addition to your help, I cannot begin to say enough wonderful things about your crew who moved our belongings. Sal and Eddie were amazing! I have never seen two harder-working people in my life. They arrived early and worked until the job was complete. Not only did they take great care with our things, they helped ease my nerves and kept me calm during a very stressful situation. They were so kind and respectful to me and my children. In my opinion, they are true assets to your company! Sal was so wonderful at explaining how things would work and Eddie did an amazing job packing our things. I don't know how I would have done this without their help and guidance. I guess the most impressive part of the move was that they finished packing ahead of schedule in Frankfort and unloading ahead of schedule in Melbourne. Many of our friends have moved and have had horrific experiences. I am so glad our move was so easy and trouble-free. Again, thank you and your moving crew for all that you did for us. If we ever move again, I know who I will call and recommend. Please forward this to the President of your company. I want you, Sal and Eddie to be recognized for doing such great work!
these guys were great came early loaded everything in record time. rolled out carpet over house carpet, wrapped everything, disassembled and assembled everything. record time saved 2 hours off the quted rate very professional, will refer everybody I know to them. Willie
This was the worst of 6 corportate moves for our family. Before we even left our home in FL the movers/packers stole money from my kids change jar so I had to call the police to file a report. The packers treated our items like junk. Things were randomly thrown into boxes from several rooms in the house (for example, bathroom items mixed in with garage items and items from the kids rooms). Things were not packed properly so many of my items are broken. The management of the company could care less about the poor service. When I reported the incident of the cash being stolen they basically called me a liar and did nothing about it. Then, the driver was late for our delivery because his truck broke down. He threatened to move my stuff into storage because I wasn't available to have it delivered on the 4th of July when my truck was supposed to arrive on the 1st. DO NOT USE THIS COMPANY. The sales pitch is great and they go on about their excellent customer service and being "one of the most admired companies of the space coast". I don't see how this is possible. It was a terrible experience from packing through delivery.....
Sorensen Moving & Storage located in 950 Eau Gallie Boulevard, Melbourne, FL 32935, USA,Melbourne,,FL , U.S.A View On Map, but moving companies covered larger areas includes states nearby.
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Moving companies are required to register with the FMSCA (Federal Motor Carrier Safety Administration) before they can perform interstate moves. You may click on Sorensen Moving & Storage license numbers if you would like to view their record information.
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(Interstate Commerce Commission Motor Carrier number)
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Local State License: not provided
Based on reviews from our reviews database and information provided by our partners and reliable sources of people moving interstate, the estimated average costs, moving from International Van line Hub state or states nearby, are as follows.
Moving to the West would be around $6,464.25. Moving to the North West would be around $6,633.25. Moving to the North Med West would be around $5,196.75. Moving to the South Med West would be around $3,506.75. Moving to the Far Med West would be around 5,154.50 Moving to the Far North Med West would be around 5,492.50 Moving to the Middle North West would be around 5,492.50 Moving to the Far North East would be around 4,732.00
Take into consideration that this pricing based on average size move.
It only means that Sorensen Moving & Storage is Lower by an approximate of 3.68 % when it comes to long-distance moving average costs.
Take note that the prices provided based on data such as reviews and other sources. The estimated amount that you receive from the company is lower. Several factors, like shipment size, the distance between locations, and other services like Packing and assembly, will contribute to the price of the move.
The average prices generated are based on our reviews of Sorensen Moving & Storage. The rates will vary or change once you contact the company; usually, you will get a lower price in the estimate and go higher on the move itself.
There are factors like home size, the distance between locations, and other services like Packing and assembly.
The approximate moving costs are generated based on reviews on our database and data collected from other reliable sources and partners.
We based the calculations on five different prices based on five destinations or regions with five different prices. Also, the rates are determined by the moving company based on distance and season demand.
Our information based on the company's moves for a medium-sized house or a family apartment.
If you have a bigger house, move the price is going to be higher. And if you have a smaller house move, the price is going to be lower unless you have a higher amount of Packing.
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