SM&S Relocation (also known as SMS Moving and formerly known as Survivors Moving prior to 2008) has failed in all aspects. First the movers were over three hours late at pick up. Second, they required signing an estimate PRIOR to any weighing for a maximum fee, which the movers stated was required by law. The balance between the initial payment and this maximum became the balance due at delivery (again regardless of the actual weight). The itemized charges provided did not add up to the total charge. There was a 9% fee for stairs WITH NO stairs in any part of the move. An additional $150 was charged for materials and NO MATERIALS belonging to the company were used other than the two standard pads owned by the company used to wrap two pieces of wooden furniture, which per the estimate the quote included: Free use of moving pads to cover and protect your wooden furniture. All tape, boxes, everything else used belonged to me and was purchased by me. Per the estimate the minimum job fee quoted was $707.05 with the disclaimer of total cost will be based on the actual weight/Cubic Foot of your shipment and any additional services performed. There was no consideration of actual services provided or weight in the amount I was charged. The movers were rude, forceful, demanding, intimidating, and threatening. Upon delivery, more than two weeks later, two pieces of large furniture (the items they purportedly wrapped in their two pads) were completely destroyed and glass collectibles packed inside boxes were broken in pieces alluding to the fact that there was NO CONCERN given to Fragile Glass warnings marked in bold on the face of the boxes. Cash only was required upon delivery. If unable to provide the cash balance at delivery the movers threatened to leave with the belongings, to return to the original source state, and charge an additional minimum $350 per day for storage. No phone calls were made to provide the balance at any time prior to delivery so it was automatically assumed and expected that on a Saturday the full balance in cash would be available. Again the movers were absolutely rude, intimidating, and threatening. They dismissed the ability to reclaim any compensation for damages and had very little care. I cannot count the amount of times I heard Iím just the messenger by different movers at both pickup and delivery. Upon contacting SM&S Relocation and requesting a detailed explanation of the total charges the supervisor hung up. The actions exhibited on behalf of SM&S Relocation and its employees and independent contractors, has left me with the only option of pursuing legal action and to ensure this complaint can be obtained by any potential future customers of the company.
It is extremely clear that this moving company 'gets it'. Moving, under the best of circumstances, is stressful and their company philosophy is obviously 'get it done for the customer in whatever way possible'. Billing was very straightforward: labor truck. No fuel surcharges or anything else - transparency in billing is another sign of how they value customer satisfaction. They estimated 5-6 hours for my 3 bedroom house, which seemed very optimistic but finished in 4.9 hours. My experience was that they are honest, hard-working, and dedicated to leaving with a happy client. I'd definitely use them again for moving or any of the other services they offer. Companies that demonstrate such a strong commitment to their customers deserve to be rewarded.
I recently moved from San Jose to Los Angeles and was in desperate need of help fast. I went with SM&S Movers and they went above and beyond of all my expectations. They worked quickly but were also very careful with all my belongings.
I had a last minute move that I needed picked up. Speedee Movers were great at responding to my call. They actually were able to move me without a fuss and without much notice. They were friendly and kept my price low. They moved quickly. I would use them again and recommend them to my friends.
After getting a quote and going over the contract line-by-line, reviewing each potential charge, we were shocked to have a $230 charge added for "packing" when no packing was done by them.† After being promised a weekend delivery (to accommodate a new job schedule) the truck arrived 2 days late at 10:38 PM and the job wasn't finished until 11:52 PM! †Not a good start in a new apartment! I also left 4 messages and no phone calls were ever returned. Very disappointed, will never use them again.
I couldn't have wished for anything better! Dan, Ramon and Jose were the best movers I've ever had. They were punctual, professional, and organized from start to finish. They clearly know what they're doing. I would 100% recommend the whole team at SMS MOVING and especially Dan.
The free wardrobe boxes and tape were a huge help to the overall cost as well there was no additional cost for stairs. They arrived on time packaged up the furniture well and were efficient with the loading process. They worked through and made it easy. The movers were friendly and fast. Thanks again for your service.
SM&S Relocation located in 1988 Hartog Dr., San Jose, CA 95131, USA,San Jose,,CA , U.S.A View On Map, but moving companies covered larger areas includes states nearby.
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Moving companies are required to register with the FMSCA (Federal Motor Carrier Safety Administration) before they can perform interstate moves. You may click on SM&S Relocation license numbers if you would like to view their record information.
ICC MC number:
(Interstate Commerce Commission Motor Carrier number)
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Local State License: not provided
Based on reviews from our reviews database and information provided by our partners and reliable sources of people moving interstate, the estimated average costs, moving from International Van line Hub state or states nearby, are as follows.
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Moving to the South East would be around $5,746.00. Moving to the West would be around $4,140.50. Moving to the North West would be around $4,098.25. Moving to the Med West would be around $4,732.00. Moving to the Far Med West would be around 4,309.50 Moving to the Far North Med West would be around 4,689.75 Moving to the Middle North West would be around - Moving to the Far North East would be around 5,957.25
Take into consideration that this pricing based on average size move.
It only means that SM&S Relocation is Higher by an approximate of 18.32 % when it comes to long-distance moving average costs.
Take note that the prices provided based on data such as reviews and other sources. The estimated amount that you receive from the company is lower. Several factors, like shipment size, the distance between locations, and other services like Packing and assembly, will contribute to the price of the move.
The average prices generated are based on our reviews of SM&S Relocation. The rates will vary or change once you contact the company; usually, you will get a lower price in the estimate and go higher on the move itself.
There are factors like home size, the distance between locations, and other services like Packing and assembly.
The approximate moving costs are generated based on reviews on our database and data collected from other reliable sources and partners.
We based the calculations on five different prices based on five destinations or regions with five different prices. Also, the rates are determined by the moving company based on distance and season demand.
Our information based on the company's moves for a medium-sized house or a family apartment.
If you have a bigger house, move the price is going to be higher. And if you have a smaller house move, the price is going to be lower unless you have a higher amount of Packing.
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