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North Star Van Lines
North Star Van Lines - FL -Boca Raton - Reviews
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North Star Van Lines

2.9 (31 Reviews)
20423 N State Rd 7, Suite F6-275, Boca Raton, FL 33498, USA
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Review Summary

31 reviews
( Reviews) for North Star Van Lines

May 22,2017

This was the worst experience ever. My movers didn't show up for 3 days. When they did it was only one guy, part of what I paid for was for them to take the larger furniture apart. Since it was only him he paid my neighbor to help him and borrowed my neighbors tools! Once they delivered my things they still did not have tools to put anything back together. They kept adding charges, and even though I removed my washer and dryer from the inventory. My total cost went up $600 from my original estimate! I've called the office numerous times, they refuse to compensate me for showing up late, even though it caused me to start my new job a week late. I was insured that after speaking to the one account managers supervisor she would get back to me, she never did.

Deanne Berdan
Jun 01,2017

If I could give this company a zero I would. Cheap is not always better as I can attest to regarding my experience with this company. The driver who packed out the household goods promised that we would have delivery on a certain date... of course once they had our property and our money, that was NOT the case. The customer service was not responsive if you could every get through., which was nearly impossible. Then they broke one of the televisions, and lost the other, and the parts to put the bed together was missing. So right now, sleeping on the mattress on the floor because the bed which was supposed to be put together by the movers was not assembled. My understanding is that if they took it apart, they would reassemble it. Again, this didn't happen. The company kept telling me that they had to wait for a driver to be assigned to deliver my good, which could be days, depending on when they have a "full truck". When a driver finally called me to let me know what date and time he would be able to deliver the goods, the customer service department was calling me to tell me that they are waiting on a driver to be assigned. It seems that they are so unorganized they don't know what is going on between each department. I am still waiting for them to address the missing items but they sent me a claim form for a 3rd party to submit the claim. They have taken no ownership with regard to making the customer whole. Horrible experience and horrible personal customer service. I would NEVER, EVER use this company or recommend them to anyone that I like. If you are on my crappy list... use North Star Van Lines.

Becky Reed
Jun 04,2017

Stay away from North Stare Van Lines. They lie to you and almost cost us the sale of our house. If it had not been for the trucking company that actually did the move we would have been in a world of shot. We just kept getting the run around. I would rate this company in the minus if I could.

Jun 06,2017

I hired North Star Van Lines to move my household goods from NC to FL, and I presented them with quite a situation. I asked if they could pickup me up within two days, and they said "No problem," and they lived up to their word. The reason why I had a last minute move was because the original company I had contracted with cancelled on me last minute because they could not service the move, and North Star came to the rescue. I cannot thank the staff, especially Brittanie for all their help. I will definitely refer them to any friend and family I know that is needing moving services. I do not understand why these other people on this review forum are complaining, but North Star Van Lines was wonderful.

Jun 13,2017

I had a great experience with this company. When I first looked them up I was looking at the wrong company. When talking to the rep I told him he should find a new job lol. He then explained that the bad reviews were not there's and he showed me by looking up the address and showed me how to look up company's by there DOT number! Which aren't people's opinions! There actual safety regulations and any real complaints. Long story short they were professional and moved me on the agreed cost and I would use them again and recommend them to family and friends.

Tom B
Jun 24,2017

I had an excellent experience with North Star Van lines I would highly recommend them They originally quoted me 2200$ as I wasn't sure on moving the buffet and the China cabinet I also originally said about 25 boxes I got a call 4 days before my move and added those pieces and added 20 more boxes and my final price was only $2600 Very pleased!

Raymond Mcclendon
Jun 29,2017

Stay away from North Stare Van Lines. They lie to you and never return your calls. As a TMO for the government, this is the worse I have seen in 27 years. RUN and BLOCK their number when they CALL

Tracy Jackson
Jul 06,2017

Can't complain they did what they promised. I added a something last minute so I had to pay for that I figured there would an extra charge anyway but they have to get right price didn't get charged extra extra. I'm writing the review because the rep I had answered all my calls helped from beginning to end and asked me if I could out a good review. Great guys. I would give 5 stars but I never give anyone 5 for any reviews. 4 is authentic!

Jul 21,2017

This company is totally NOT RELIABLE!!! They are a mis-leading contracting company that sub-contracts your jobs to a merry band of misfits and then accepts no responsibility for poor service and/or missing items. Pay the extra money and go with a more reputable service, total worth the peace of mind! North Star Van Lines will not reimburse or compensate your misfortune!!! Be Warned!!!

Lynne Adams
Jul 23,2017

If you want an incredibly stressful move with a uncommunicative company that damages your furniture, North Star Van Lines is your best bet! PLEASE do not make the same mistake I did, listen to the negative reviews because they are all 100% percent accurate. Like many others' experiences, North Star Van Lines gave me an attractive quote for a NY to Florida move and made me feel at ease with this long distance haul. I signed off on the paper work and was all set for the movers to pick up my furniture, which was two days delayed from the date they had originally "promised." It all went down hill from here. North Star uses contracted movers so you are in fact not dealing with them directly which is a HUGE issue because now you are dealing with MULTIPLE MOVERS AND MULTIPLE PROBLEMS! After my items were loaded, their "accurate" pound estimate was off by about 800 dollars!! The company delivery date range guarantee is also a huge fraud. I called to follow up on when my items were being loaded and received different answers each time. After two weeks of no communication from North Star (the range was 5-7 days), I had to follow up AGAIN and was told I had to call the contracted moving company on my own. This is a huge headache when relocating half way across the country. To end this nightmare, I receive a call this morning from the movers notifying me that they are in my drive way and if I don't show up in ten minutes they are leaving. First of all, there was no communication the movers were even expected to come and I was caught completely off guard! The company only accepts cash, gives you a hard time using anything else (sketchy) and I did not prepare to have the movers show up out of the blue, which felt incredibly frantic. My bank is out of state and taking out large amounts of cash without any notice is problematic. To top it all off, the movers came unprepared without tools, (not even scissors) and had to borrow equipment from my apartments maintenance man to assemble my furniture. It was literally a joke. My shelf was completely broken in half, pictures shattered, furniture set up incorrectly and many personal belongings were damaged beyond replacement. Just avoid this headache and look elsewhere! I do not usually write reviews but North Star has completely made this a beyond terrible experience that I will never forget. I can only hope they make it right.

Company Info

North Star Van Lines located in 20423 N State Rd 7, Suite F6-275, Boca Raton, FL 33498, USA,Boca Raton,,FL , U.S.A View On Map, but moving companies covered larger areas includes states nearby.

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Licenses & Certificates for North Star Van Lines

Moving companies are required to register with the FMSCA (Federal Motor Carrier Safety Administration) before they can perform interstate moves. You may click on North Star Van Lines license numbers if you would like to view their record information.

ICC MC number: MC-987491
(Interstate Commerce Commission Motor Carrier number)

US D.O.T: 2926237
(US Department of Transportation number)

Local State License: not provided

What is North Star Van Lines cost for Out of State moves?

Based on reviews from our reviews database and information provided by our partners and reliable sources of people moving interstate, the estimated average costs, moving from International Van line Hub state or states nearby, are as follows.

Average Service Price

Moving to the West would be around $3,785.60. Moving to the North West would be around $3,667.30. Moving to the North Med West would be around $2,974.40. Moving to the South Med West would be around $2,492.75. Moving to the Far Med West would be around 2,991.30 Moving to the Far North Med West would be around 3,929.25 Moving to the Middle North West would be around 3,612.38 Moving to the Far North East would be around 2,927.93

Take into consideration that this pricing based on average size move.
It only means that North Star Van Lines is Lower by an approximate of 34.2 % when it comes to long-distance moving average costs.

Take note that the prices provided based on data such as reviews and other sources. The estimated amount that you receive from the company is lower. Several factors, like shipment size, the distance between locations, and other services like Packing and assembly, will contribute to the price of the move.

Average service costs information

The average prices generated are based on our reviews of North Star Van Lines. The rates will vary or change once you contact the company; usually, you will get a lower price in the estimate and go higher on the move itself.

There are factors like home size, the distance between locations, and other services like Packing and assembly.

The approximate moving costs are generated based on reviews on our database and data collected from other reliable sources and partners.
We based the calculations on five different prices based on five destinations or regions with five different prices. Also, the rates are determined by the moving company based on distance and season demand.

Our information based on the company's moves for a medium-sized house or a family apartment.
If you have a bigger house, move the price is going to be higher. And if you have a smaller house move, the price is going to be lower unless you have a higher amount of Packing.

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