Our move was August 2015. Our first few contacts with the company went very well-then it went down hill fast. The day they arrived -late-there were 3 guys there that didn't speak English. They had about 5 boxes to pack for us-they knew this before hand-and they just threw all my stuff in the boxes and taped them. They loaded the truck with boxes upside down, sideways, and every which way. They bullied me into signing the contract where I didn't want to. They would not let me claim full value for my things. They told me it was going to cost thousands of more dollars and then left. The day we got our delivery -30 days later-they said if I didn't have the rest of the money in a POST OFFICE money order that they would not deliver my things. I did not like being threatened. My washing machine looked like it was dropped on its top from about 20 feet up, boxes were crushed, every single piece of furniture was damaged most was severely damaged where I can't even use it anymore. They did not set up beds like we paid them to. My husband and I had to help them because there weren't enough movers to get it done. I had a power washer, lawn tools, and jewelry STOLEN. Then At the end we learned that the two guys unloading the truck found the job for the day off of Craigslist! Are you kidding me!! Now they know where I live and what I have in my house! I've never owned a gun but since I do not feel safe in my house and cannot sleep at night for fear they will come back I had to buy one. We have been round and round trying to get claims paid. CSI just called me in FEBRUARY to let me know they were working on October claims and they would get to our November claim in March-the next thing we know we get this email from Lupe stating they went out of business in January-really! Now what???
I previously wrote a review about their lack of service, overcharges, broken and missing items, and breach of contract. I've had a claim in with CSI for several months. Today I received an email from NMS that they are no longer in business as of Januray 1, 2016 and aren't paying any claims. Strange because a week ago I got an email from Lupe stating that she was working on it and would contact me when she had information
Do not, I repeat, do not use these guys. They are dishonest and shady. They kept quoting us different prices. I finally told Todd the salesman the exact amt of boxes we would have. The loaders came and loaded everything into the Semi and then said we owed more money!!! He said the salesman got it wrong!!!WE were forced to pay the driver more money. After 25 days they finally got to AZ. Our antique furniture had huge scratches in it. The legs were broken off. There was a huge hole in our Entertainment center. Most of the boxes were crushed. My dishes, crystal and a ton of other stuff was totally destroyed. We had 20 missing boxes. I had clothes, my husbands war medals, kitchen appliances, tools, jewelry and a ton of other things stolen. We filed a complaint with CSI and NMS decided to settle for $57.00!!! These people have no shame. I have now applied for arbitration through 'American Moving and Storage Assoc. This business should be fined and jailed for the way they treat their customers.
I feel it my obligation to write this review. These movers are outlandishly dishonest in the claims they make for the following reasons: They did not arrive on time. They did not have enough men to handle the job. I personally and friends had to help them load and unload the truck. They left my piano and other furniture behind. They signed an agreement saying they would bring it within a week. They never did. I had to hire another mover to bring the left behind furniture. They did not set up all the beds as agreed. I continue to find items with dents and chips in them. I would never allow them to come close to any of my belongings again. I turned in a claim after weeks of phone calls trying to get things resolved. The claim was sent back to me after 4 months to say they could not process it.
Our horror story is in an August 6 posting. I can now add that National Moving Systems does not pay customers for damaged and lost? goods. We submitted a claim to them and have never had any communication from them about our claim. I suggest that other unhappy customers contact the Attorney General's office in state that shipped your goods. Maybe there will be a tipping point where someone there will take action if enough people file complaints. I started a file with AG in Colorado.
Charles R. Mason
National showed up seven days late, failed in all aspects of communications and added charges while holding my property hostage. I signed a contract with United Moving Systems which specified a pick-up date of 07/01/2015. The company failed to show up and after several unanswered calls, I moved my goods back into the house. On 07/02/2015 I received a call from their Seattle affiliate, stating that they would not be picking up my load on 07/03/2015 as scheduled. When I told her that my copy of the contract said pick-up on 07/01/2015, she said the date that had been changed and she was sorry that I hadn't been notified. (HUH?) She then went on to say that the pick-up date had been moved to 07/06/2015. It should be noted that this all took place after 4pm Pacific time and no one answered the phones in Denver. The following day, 07/03/2015, Jason Pogue, my original contact in Denver, seemed to be outraged. Just as he seemed to be outraged on 07/06/2015 when they again failed to show without a call. They finally showed up on 07/07/2015 to pick up my household goods. However that does not end this saga. Included in the contract was the transportation of two Cadillac El Dorado coupes. The auto movers failed to show on 7/1, 7/6, and 7/7. and each time failed to answer my calls as did Jason. I lived in my motorhome, on the street, for four days waiting for my cars to be picked up. I finally left them with my former neighbor and headed for Texas. Two days later I agreed to pay an extra $200 to avoid having them towed by the Bellevue Police Department and they were finally picked up on 07/12/2015. Hold on. More exciting facts to come. When my Furniture and household goods finally arrived in Texas I had to pay the delivery driver a ransom of $650 (for shuttle service) even though Jason and I had discussed the 40' turn around on June 6 I have called and E mailed Jason Pogue more than ten times in the last five days. NO RESPONSE! I called customer service at National and was told that no supervisors were available and I should talk to their claims department. The number I was given went to a voice mail for CLC. I left a message and received no return call. 9/8/2015 For the past month I have continued attempts to contact Justin Pogue, Management at National Moving And the National Moving Claims Department to no avail. Additionally I have recently received a charge against my credit card for $200 from a auto transporter in Florida who claims he attempted to find a carrier at Justin Pogues request. He states that he has to be paid for his time. I filed a complaint with the Colorado BBB and included copies of the rent receipt and the original contract. National responded stating that I was lying and was kept up to date throughout the move. Here is their response. First and foremost, it is with great regret that we respond to this complaint. It is always our intent to provide you with only the best service. We extend our most sincere apologies because you were compelled to take the time to contact us regarding your services. We did give notice to you that we were experiencing a high volume of customers and we were not able to pick up your belongings on the agreed date. In this case, we usually do not provide any service to the customer because we can no longer guarantee the pick up date. You agreed with our dispatch to wait for an opening time slot. According to our terms and Conditions it states: Shuttle service- If Semi truck cannot park within 500 feet of home or building, we will most likely have to utilize an additional smaller truck in order to safely deliver your goods. This is a minimum charge of $350.00 (for shipments smaller than 400 cubic feet or 2800 lbs) and more (for shipments over 2800 pounds). The shuttle service charge is for a small truck rental and labor for unloading, and reloading, then unloading again. We are unable to foresee any situation requiring shuttle service until I driver physically sees the area during delivery. If it was in the estimate that other moving companies presented to you then you were aware of this charge. Lastly, we do not ship cars. Any miscommunication between you and the car transporter must settle these matters with the company that you use. We only recommend car transporters. They are not affiliated with a full service carrier. Here is my response to them. Let me begin by saying that Justin Pogue nor anyone else representing National Moving Systems ever contacted me regarding their HIGH VOLUME of customers. When the movers failed to show up on July First, I began calling Justin at approximately 11:30 AM and continued to call until after 4:00 PM Pacific time. I placed several calls to National 's Corporate number and each time I was forwarded to Justin's extension even after explaining that he was not answering. My calls to National continued throughout the day on July Second with no response until approximately 3:30 Pacific time when I received the call from their local (Seattle) agent stating that they wouldn't be there until the sixth. When I finally got in touch with Justin on the July Third, he acted like he knew nothing about the situation. He said he would take care of it and would call me right back. When he did call, three hours later' he said that he THOUGHT that they were having trouble with their truck and asked if I could wait until Monday (July Sixth). I explained to Justin that I had been contacted by the new owner of my former home and that she was demanding $100.00 per day rent starting on July First. Justin reassured me that this was their mistake and that I would be reimbursed by National for any expenses which I incurred due to the delay. Then and only then did I agree to wait until July Sixth. My alternative was to cancel and start the process all over with a new carrier. Since I had to agree to the current contract on June Fifth to GUARRENTEE the July First pickup date, starting over was not an option. When the movers again didn't show on July Sixth, Justin was again nowhere to be found. He finally called oat 3:00PM to say that they would be there first thing in the morning(July Seventh). As for the shuttle service, several moving companies responded to my request to bid my move. Each representative who contacted me, including Justin, was made aware of the restricted turn around at the Texas location. I was careful about this as two of the carriers had asked about limited access on either end. The turnaround will easily accommodate my 42' motor home and I have had furniture delivered in single trailer simis since moving here. If everyone else included shuttle in their bid Why does National feel that they can add it to their bid. Finally let me address the automobiles. If National does not transport autos, then they should not include them on their quotes. My quote shows a 1998 Cadillac El Dorado and a 1997 Cadillac El Dorado at $800.00 each. One of the major factors in selecting National was the all inclusive quote. I was not aware that the vehicles had been subcontracted until the transporter failed to show up on July First. When I finally spoke to Justin on the third he gave me the number of the transporter and said that I should deal with them direct from now on. That was the first time I was even aware of the transporters name. I would like to mention one more thing. After I filed the original complaint, on September Fifteenth I changed my cell phone in order to get a number in my current area code. I called Justin on my new number and the call went to voice mail. I hung up without leaving a message however he called back within ten minuets. I identified myself and explained the situation. He said that didn't understand what the problem was and that he had documented all of the problems encountered during the move. He said he wasn't authorized to make refunds but he would have his supervisor call me back that day (July Fifteenth). Of course that call never occurred and now Justin, again does not answer my calls or messages. National failed to respond to further BBB inquiries and on October 12, 2015 the Colorado BBB closed the case as UNRESOLVED. So much for the power of the BBB.
Like most of the other reviews on here, our experience was the worst moving experience ever. Salesperson, Sean, promised to "prove we are different" from other moving companies. Well....you did.....you proved to be the worst moving experience EVER. I have moved numerous times including from California to Colorado and I have NEVER had such a bad experience. First Sean did not listen to us when we told him we didn't think they had estimated enough boxes and that we didn't think a box truck would be big enough since when we moved from an apartment to our house a box truck wasn't big enough and we had more stuff now. BUT NOOOOOO...Sean swore it was enough and if it wasn't they could always add more boxes later. Sean had us tell him over the phone (rather than sending someone out to see themselves) what we had in each room. We told him we had big items, such as a gun safe and a garage freezer etc....only to have the driver tell us when he finally showed up that those items weren't quoted and we would be charged extra for them. Our quote went from $5000 to $9000. Then we were promised our stuff would be delivered within 3 days after we got to California only to be told the day before the move that it would be 14 days before our stuff arrived. Finally got a promise that our stuff would be delivered 8 days later....but with NO phone calls it showed up 2 days after that...so 10 days later. The movers who showed up with our stuff were contracted and NOT National, so they lied about not contracting out. The driver was rude and at first refused to take the money orders we were told by National Customer Service we had to have, instead he insisted we pay cash ($4000). We refused and he threatened to take our stuff. After a call to National Customer Service the driver was told to take the money orders. However they did a horrible job unloading. DIdn't listen about what went where. They left our garage full of boxes and just left without finishing the job, including leaving all their packing wrap and tape in our driveway instead of n it with them as other moving companies have done. The driver insisted we sign the inventory list even though we had NO way of knowing if we had everything since we had over 500 items. Only after we got most everything unpacked did we discover that we have numerous boxes missing (or stolen) and LOTS of damaged items. They broke both our dressers from improperly wrapping them and then obviously shoving things into them. we had several boxes that were in perfect condition (no damage to the boxes) yet everything inside was destroyed, meaning things were either thrown or dropped, either way they were deliberately mishandled. Boxes that were clearly marked FRAGILE were smashed and put upside down! The delivery drivers didn't put anything down on my BRAND NEW carpet and wood floors to protect them from their dolly and dirty shoes. I wished I would have found this site BEFORE we hired these thieves!!! STAY AWAY!!!
So where to start.... Well our Sales rep Sean, (I can provide phone number) was very helpful and a please sure to work with, however aren't they all. They quoted my wife and $4800, once the movers came and packed the truck they stated it would be over $6900. So we now see the increase in price. I will give the movers credit, that I have never Sean as much Tape and plastic wrap ever used.... However there is more to this then we see. Upon this drastic increase in price I got no help from the SR, I was told to call customer service.... which was a joke. Kevin is his name and this person, does't know what customer service was if it jumped up and bit him in the face. The first time I contact him I was told that my stuff was being loaded on the truck and I would have it in 5-10 days. Mind you the drive from Washington state to Georgia is only 4-5 days. I know I did it with the family. This was on Aug 3rd. This would have put my belongings to me by the 14th of Aug, which was the date we where planning on getting our items. On Aug 6th I had asked for an updated copy of my Invoice, when I got it from Kevin, it did not have the additional $800.00 I had paid on it, so our total was not up to date on what was paid or owed to them. I tried for several days to get ahold of both Sean, and Kevin. Nothing... On Aug 10-11th I finally get a return phone call from Kevin @ 830pm EST, which is 530PST. He was very rude and did not care where my stuff was or when it would be on its way. I told him about the email he had sent and told me that he did not send any email with that information in it, and I told him I had it and I could forward it back to him if he wanted to see it himself. He also told me to get the truck rolling I would have to pay them $3700 before anything would happen. I then told him about what Chloe and I spoke about and then got very upset and told me “Well we will reprimand her”, I asked him for what… Cause she was doing her job and providing customer service. (I found out that she did get in trouble, due to helping a customer and not lying to them). When I had asked where my belongings where, Kevins response was "I dont know and I dont care where your stuff is." I then call back and asked Chloe how much is needed for us to get the driver assigned and the truck rolling. She gives us the amount. As of this time we are also contact by email from Latasha who is the CS in the Tacoma Warehouse. She sends me the information that is needed. At this time we send the money via USPS Next Day, and that was on a Saturday the 15th, and they got it to them and was posted to our account on the 17th of Aug. As of this time we are told our first available for deliver is the 20th of Aug, Mind you they picked up our stuff on the 13th of July. I called them 3 times last week, Monday the 17th, Wed the 19th, and my wife called on Friday the 21st. On this call they told my wife, they might have to charge us storage fee, now this would be due to the fact that their driver, as they only seam to have one, they did not know when he would be back in the warehouse to pack up the trailer and drive out… My wife just laughed, and the lady on the other end of the phone just hung up. I have now called on Aug 24th. I was told that a driver has been assigned and he was loading over the weekend, however they will no know more information until the board updates, and they have asked me to call back on Tuesday the 25th. 8/24 – Told me they where waiting to have the dispatch board updated. 8/25 – Called and told me that the driver was assigned and they would be loading the truck on 8/26 and it would take 2-3 days to load the truck. 8/27 – Called and was told their systems where down and to call back in 30 minutes. 9/6 - Movers show up to deliver our good. Driver was amazing. He made sure everything was there. However National Moving Systems damaged the following items or lost Mounting brackets for TV stand where not in the items unloaded from the truck. Which has not render my $180 TV stand useless. 65 inch tv has scratched, deep scratches all over the tv. NMS did do the packing of the TV. 45 inch TV has Scratches all over the TV screen as well. Looks like someone took a knife to the TV screen. Also noticed, now that are also “pressure” areas on the screen, so now when you touch the screen it flashes. Black and Decker Oven was smashed due to improper packing. Door hinge on both sides of the door are smashed, and dial area is smashed as well. I have pictures of all these issue. Now on the Tuesday after the move I can not get a hold of customer service to list these issues to them. This is just more of the same for this company. This post will be all over Social media as well as posting to the BBB. Also this company does not have a rating with the BBB, as they are not even a member. The BBB has also put out a warning on this company as well. If you want to see proof please feel free to leave a comment and I will email you the information I have. I plan on taking this further then just her
DO NOT USE THIS COMPANY. REPEAT. DO NOT USE THIS COMPANY. 34 DAYS!!!! to get stuff from Boulder, Co to New Orleans. 34 days of outright lies, half-truths, unreturned phone calls. Damaged and missing goods upon arrival. And finally, extortion by the movers for more cash over and above the contract price upon delivery at 9 PM on a Sunday night. These folks ought to be shut down by the ICC, or whoever has jurisdiction over interstate movers. Spread the word.
1st off if you have had problems with this company, please file complaints with the following groups, Your State's Attorney General, The US Department of Transportation, Your State's BBB, and the National BBB. File Civil Law Suits if applicable. The names that the refuse to give are as follows; Stanislav Skribnik, he is listed as the one who filed for the US DOT #. Kevin Dixon, the co-owner manager, and #1 liar in the company. Other names they use, Washington Transport Company, Liberty Relocation, Quick Transportation Soultions Stanislav Skribnik3635 S Lawrence St Suite MTacoma, WA 98409 408-685-1777 I wrote a review previous, which you're encouraged to read. But we still are missing 30% of our personal belongings.
National Moving System located in 4195 Oneida Street, Denver, CO 80216, USA,Denver,,CO , U.S.A View On Map, but moving companies covered larger areas includes states nearby.
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Moving companies are required to register with the FMSCA (Federal Motor Carrier Safety Administration) before they can perform interstate moves. You may click on National Moving System license numbers if you would like to view their record information.
ICC MC number:
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Local State License: not provided
Based on reviews from our reviews database and information provided by our partners and reliable sources of people moving interstate, the estimated average costs, moving from International Van line Hub state or states nearby, are as follows.
Moving to the South East would be around $4,225.00. Moving to the West would be around $4,309.50. Moving to the North West would be around $4,520.75. Moving to the Med West would be around $3,802.50. Moving to the Far Med West would be around - Moving to the Far North Med West would be around 4,901.00 Moving to the Middle North West would be around 4,605.25 Moving to the Far North East would be around 6,041.75
Take into consideration that this pricing based on average size move.
It only means that National Moving System is Lower by an approximate of 14.6 % when it comes to long-distance moving average costs.
Take note that the prices provided based on data such as reviews and other sources. The estimated amount that you receive from the company is lower. Several factors, like shipment size, the distance between locations, and other services like Packing and assembly, will contribute to the price of the move.
The average prices generated are based on our reviews of National Moving System. The rates will vary or change once you contact the company; usually, you will get a lower price in the estimate and go higher on the move itself.
There are factors like home size, the distance between locations, and other services like Packing and assembly.
The approximate moving costs are generated based on reviews on our database and data collected from other reliable sources and partners.
We based the calculations on five different prices based on five destinations or regions with five different prices. Also, the rates are determined by the moving company based on distance and season demand.
Our information based on the company's moves for a medium-sized house or a family apartment.
If you have a bigger house, move the price is going to be higher. And if you have a smaller house move, the price is going to be lower unless you have a higher amount of Packing.
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