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Hercules Moving Systems
Hercules Moving Systems - CA -Vernon - Reviews
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Hercules Moving Systems

2.6 (43 Reviews)
2345 S. Santa Fe Ave., Vernon, CA 90058, USA
Toll Free: (888) 244-4449
www.herculesvanlines.com
web@herculesvanlines.com
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Review Summary

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2.6
43 reviews

Lori
Oct 12,2011

I was e-mailed an estimate of cost for move by Andrey for a move from Arlington, VA to DC from Hercules Movers(which also goes under other names), 18343 Lost Knife Circle, Montgomery Village, MD. It was one room of furniture. Estimate according to e-mail should have been approximately $675.00. Movers escalated amount of time on contract and supplies used. Would not take furniture off the truck unless I signed contract prior to filling out.I was told management required me signing contract or they would take furniture back to their warehouse. Furniture was hostage. I was forced to sign but had moving man write on a separate sheet of paper exact time delivery took which was 90 minutes plus one hour traveling time (not the 5 hours they charged me for one way,not to mention the inflated time they charged for original pick-up) and sign sheet which he did. On e-mail,pick-up date, delivery date, discount of 10%, estimated amount of time anticipated were listed. Driver called office from apartment and spoke to office for 60 minutes and added time to bill. I called Andrey after this occurred and he told me he was only dispatcher, yet he was the person who sent me estimate. Spoke to bookkeeper(manager) who told me they would review and get back to me next day. Never got back to me and was told when I called back there was no one there by his name. This was the most UNETHICAL UNSCRUPULOUS company I have ever dealt with. NEVER USE THEM!!!!

J Fallon
Dec 09,2011

This company’s service on my recent move from Hawaii to Florida was, to say the least, atrocious. First of all, the estimated charge they gave me by email was $5,200. My wife and I did all the packing ourselves. Their movers blanketed the furniture and boxed a few large items such as our mattress and box spring. The actual cost that was presented after the truck was loaded was $9,975. We had no choice but to accept it since our escrow was closing in 2 days and we were leaving. Obviously, I should have done my homework beforehand because I have subsequently found out that this type of deception is a common practice for this company. Be that as it may, I would have opted to just forgo the bad judgment on my part and their questionable business practices if they had not lost some of our items during the move. Among those missing were ALL of our priceless family photos and mementos from 46 years of marriage. Included in those were some documents such as my college diploma and master’s degree certificate and pictures from my wife’s and my childhood. Also unacceptable was the 47 days it took to receive our shipment here in Florida (July 18 to September 3). This was 6 days over the maximum time they said it would take and much longer than they advertise on their website. Our possessions went from Hawaii to California by ship and obviously sat in Los Angeles for several weeks before they decided to truck them to Florida. We contacted them several times during that period, and they said they did not know when they would be loaded and sent. They were waiting for other shipments going that way. The day after we finally did receive our delivery, I contacted their customer service department (the first of several times) regarding the missing boxes. I got the usual “brush-off” promises to look for them, but after almost two months, no one had gotten back to me. They did tell me that if they could not be found, I could file a claim and I would be reimbursed. I asked them how I could put a price on a lifetime of family photos and memorabilia. The only answer I got was the clause in the contract that relegates them to paying 60 cents per pound for damaged or missing items. Swell! If I have 20 pounds of photos I get a grand total of $12. I filed a formal complaint with the U.S. Dept of Transportation. In their response letter they stated they would forward my complaint to Hercules and urge them to contact me. Of course, that never happened. I wrote a letter to company officials, and that was never responded to. I also contacted two attorneys, and neither one was optimistic about ever collecting anything from Hercules. One aspect that works against ever finding my possessions is that with this company, the shipment is loaded, unloaded, and reloaded several times in this distance of move. It is obvious to me that, being faced with misplaced or unidentified items, in all probability they dump them or steal them. This company’s lack of concern regarding our family treasures is deplorable and, to us, completely unforgiveable. I strongly implore you to NOT use Hercules Moving Systems for your move.

Tish Johnson
Jul 28,2012

1. Driver was from Brazil and spoke in broken English, he only understood us when he got his way 2. He showed up six hours late and then charged us more because it took him into the night to load the truck. He should have been on time in the first place. 3. He upped the price on my wife three times, pulling her a side without me around to have her initial the increases. At ten at night she would have signed any thing 4. He add $4,000 for a smaller truck to unload the larger one into, but didn't add it as a line item, so when he decided he was late for his next delivery, he still charged us for the $4,000 and ended up unloading us in a local storage so we had to hire some locals ourselves to move from storage to the house. 5.They scratched my speakers, broke pictures, tables, and they didn't put a single bed, or furniture back together like was promised.  We could have really used that help because both my husband and I or over sixty years old. 6. We have bought and sold twelve house in the past and this was the worst move we have ever gone through.  Because of our house's quick closing they were the only company that showed up to bid, and that is because the BBB gives them a BIG FAT 'F' rating.  They are located at 2345 S. Santa Fe Ave in Los Angeles, so please do not use them.  We complained to the office them selves and got NO WHERE, even though right on the contract the driver wrote negotiate with office concerning shuttle. Jasmine at the office gave us our first quote of $5,000.00, with a shuttle and we ended up at $15,000 without a shuttle, and additional charges for the storage unit, and the seconded set of movers.  One of the local movers felt so bad for us he came back with two friends on his own time and finished the move at a discounted price.

Cynthia
Aug 02,2012

We used Hercules Moving for a long distance move and had a very good experience with them. Dana always contacted me whenever I called or email. The movers were very professional. They wrap all our goods (especially our white sofa, mattress and 65" Plasma) and over all this company made us very happy with everything. We will move back from Washington to Oregon next year, and definitely we will use them again.

Ymana
Sep 05,2012

Recently movewith Hercules Movers from Los Angeles, CA-NY. Overall, good experience, theprice from Drew was fair and it fit my budget. On the moving date, the crewthat came was very efficient, worked hard, and knew what they were doing. Thecustomer service department, always responded my phone calls and gave meanswers in regards to the status of my items. Now that my items are here in NewYork, and arrived in one piece, I can go ahead and recommend Hercules Movers

Paul R
Sep 12,2012

My family and I moved with Hercules Moving and we had a pretty good experience with them.  Hercules Moving the sales rep was very upfront in regards to the pricing. On the moving date, they sent me a truly professional crew to pick up my items, and as promised, there were no increases on the prices and no hidden fees. Now, I received delivery, and my belongings came in very good condition. I recommend  Hercules moving, they are the right choice for great service at a great price.

Keran C.
Oct 18,2012

I was referred by a co-worker to Hercules Moving that has used him in the past. The customer service was great. Very easy to talk to and they clarify all my issues. The movers confirmed why Hercules was the right choice. Adolfo and his crew were great.  Very polite, quick and eager to help.  I would definitely use them again.

Jack F
Oct 31,2012

I came across these guys through searching online. I live in a two bedroom apartment in la on the second floor and was moving to a two level townhouse in san jose. The guys arrived a few minutes early than the scheduled time and got to work right away. I showed them all the furniture and boxes that I needed moved and what to be left for me to take in my car. All three were very kind and courteous. They were working so hard and so early in the morning I offered to go to the local Starbucks to get them what they wanted which they tpolitely ook my offer on. In the few minutes I was gone they had already cleared out my living room and most of one of my bedrooms. In total it took them four hours to load and unload everything. I was impressed even with driving time and traffic along 405 on the way to my new place. The best part was opening all my kitchen boxes I had marked fragile and not finding one broken plate or glass. I will be recommending Hercules moving systems to all of my friends and family.

Patrick Stevens
Nov 02,2012

Great Service! I wanted to recommend Hercules Moving for the outstanding job they did with my move.  I have made several residence moves in the past, not always with good results but Hercules exceeded my expectations. The positive experience started with the return call from their account rep, Mike, who was very professional and asked all the right questions. The quoted price was very fair and, as it turned out, an incredible deal. The moving team was very professional and focused on making sure that my possessions and property were well protected. They even had to carry furniture and appliances up a double flight of stairs and never hit the walls or banisters. Even when they finished, there was no damage at all. I would highly recommend them for any move contemplated and will use them again in the future.

Collette
Nov 08,2012

The starting process and pick up of items went well.  After they picked up they stored the items for 3 weeks before even getting them on a truck.  When I called to find out delivery time/day I would have to call 3 times before getting return calls.  Due to the delivery being late I was given a credit which was not passed on to the driver and when the delivery was made in Tenn. the office wasn't open so he wanted full payment.  Driver was rude & disrespectful.  Many calls went back and forth to get the correct amount and he wanted to charge for having to wait.  This company needs to work on customer service.  Good news was every thing was delivered.


Company Info



Hercules Moving Systems located in 2345 S. Santa Fe Ave., Vernon, CA 90058, USA,Vernon,,CA , U.S.A View On Map, but moving companies covered larger areas includes states nearby.

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Licenses & Certificates for Hercules Moving Systems



Moving companies are required to register with the FMSCA (Federal Motor Carrier Safety Administration) before they can perform interstate moves. You may click on Hercules Moving Systems license numbers if you would like to view their record information.



ICC MC number: Not Updated
(Interstate Commerce Commission Motor Carrier number)



US D.O.T: Not Updated
(US Department of Transportation number)



Local State License: not provided




What is Hercules Moving Systems cost for Out of State moves?

Based on reviews from our reviews database and information provided by our partners and reliable sources of people moving interstate, the estimated average costs, moving from International Van line Hub state or states nearby, are as follows.



Average Service Price

Moving to the South East would be around $3,536.33. Moving to the North West would be around $2,528.66. Moving to the North Med West would be around $3,992.63. Moving to the South Med West would be around $2,661.75. Moving to the Far Med West would be around 2,661.75 Moving to the Far North Med West would be around 2,794.84 Moving to the Middle North West would be around 2,281.50 Moving to the Far North East would be around 3,549.00

Take into consideration that this pricing based on average size move.
It only means that Hercules Moving Systems is Lower by an approximate of 31.98 % when it comes to long-distance moving average costs.


Take note that the prices provided based on data such as reviews and other sources. The estimated amount that you receive from the company is lower. Several factors, like shipment size, the distance between locations, and other services like Packing and assembly, will contribute to the price of the move.



Average service costs information



The average prices generated are based on our reviews of Hercules Moving Systems. The rates will vary or change once you contact the company; usually, you will get a lower price in the estimate and go higher on the move itself.

There are factors like home size, the distance between locations, and other services like Packing and assembly.

The approximate moving costs are generated based on reviews on our database and data collected from other reliable sources and partners.
We based the calculations on five different prices based on five destinations or regions with five different prices. Also, the rates are determined by the moving company based on distance and season demand.

Our information based on the company's moves for a medium-sized house or a family apartment.
If you have a bigger house, move the price is going to be higher. And if you have a smaller house move, the price is going to be lower unless you have a higher amount of Packing.

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