This was the worst moving experience ever! DO NOT USE THIS COMPANY! You will be ripped off in more ways than one!
This company scams their customers. I stressed that I wanted a 20 foot container to ship my belongings and on the day of pick up, the driver and his helper came with a 40 or 45 foot truck to load my belongings. While they were loading, driver told me that my cargo exceeds the 20 foot capacity and I had to fork out an extra $3500 or so to ship all my belongings. Left with no choice, i had to agree. In the mean time , all my calls to the rep, Brett to ask why I did not get the 20 foot container as agreed upon, went unanswered. When my belongings arrived, boxes were missing and other crucial parcels such as the bed slates and furniture shelves were missing. Contacted the company and filled out the forms but they never bother to get back. DO NOT LET THEM SCAM YOU!!!!
Guardian, uship guardian, Hercules, Cardinal All companies listed are the connected. Actual guys loading goods were great. All down hill from there. Outrageous undisclosed storage fees, cannot promise exact delivery date, nickle and dime you with fees. One representative promises one thing, another changes the rules only to cost more money. Will be out atleast $29k by the time I get my stuff. they hold your goods hostage on mainland USA until fees are paid, even though the contract states fees are due prior to delivery. As you dispute their practices the fees keep increasing. Run run run away call some one else!!!
I set up my move with Guardian 3 months ago and have been in contact with them several times since. They reassured me that all was in order and ready to go. They showed up on the pick up date without the equipment they said they'd have and were not able to do the pick up and now a week before moving they cancelled completely without giving me the time of day. I would not recommend these movers, they are extremely unreliable. USE SOMEONE ELSE!!! NO MATTER HOW LOW THEIR "BID" IS!!!!
On September 20th, 2012 I received a quote from Ronnie Greene (firstname.lastname@example.org), of Guardian Moving & Storage. Also know as Guardian Moving, Guarding Shipping, & U Ship Guardian. The quote ($6849.00) was for moving 1000 cubic feet of household goods from Hawaii to Colorado Springs, Colorado. I asked Ronnie if this was enough space for a 4 bedroom house. I informed Ronnie by email on September 27, 2012 that I didn’t think this would be enough space. I also spoke with Chris Brown (email@example.com), Ronnie Greene’s manager, and I asked for an estimate based on the items I was going to ship. Chris Brown asked me to send an inventory of the items I would be shipping. I sent Chris and Ronnie a complete list of the items to be, moved. I asked for a new estimate. On September 30, 2012 I received a new quote for 1500 cubic feet ($10095.00). I asked Chris and Ronnie if this would be enough space for my household goods. Chris promised me that this would be more than enough space. He said he was so sure that he would send me an estimate for 1350 cubic feet ($8,749.00), because this is what he said I would probably need. On October 2, 2012, I informed Ronnie and Chris that I wanted to schedule the pickup on October 16, 2012 with the 1500 cubic feet quote ($10095.00). I told Chris that I wanted to make sure that they brought the larger truck so that I would not run out of space on the day of the move. Chris told me that they would be bring the large truck and also asked to make sure that my street was large enough to accommodate a tractor trailer. I told Chris that it was, and he stated that they would send the large tractor trailer. I was called on the 14th of October by the Guarding telling me that the moving people would be on site between 8-10 am. At 10:30am they still had not shown up and I called to check when they would be there. I was told by Chris (the head of the packers) that they were on their way and would be there in 30 minutes. At 11:45am the movers finally showed up. They arrived with a small box truck. I asked Chris when the large truck would be arriving and he stated that it was unavailable and that the small one should be enough. I told him that I had 1500 cubic feet of household goods and that the one truck would not be enough. Chris said that he would have another small truck to use. Chris then asked what my quote was and I showed him the quote for $10095.00. He said that there was too much stuff to pack and that the quote they gave me was not enough. I told him that I had a binding quote for the $10095.00. Chris said that he would not do anything until I signed a new quote. I told him that I would not sign a new quote and that I was going to call Chris Brown. He said that he would call Chris and get a new quote. After speaking with Chris Brown he printed out a new quote for $16,095.00. I told him that I would not sign the new quote. He told me that I had to sign it and that after my household goods were packed I could call Chris Brown and have the price adjusted to $12,695.43, which is the cost a 40 foot container. I asked him how I could use the container if they didn’t bring it with them. Chris stated that they pack everything in smaller trucks and then place them in containers at the yard. I told Chris that I still would not sign the new quote. Chris stated that he and his crew were going to leave and that I would have to call and schedule a new pickup date. Chris and Guardian knew that I was leaving Hawaii in two days and could not possibly schedule a new pickup date. So being force to sign the new quote I signed the quote at approximately 12:45pm on October 16th. The next day I called Ronnie Greene and told him what had happened. He informed me that he couldn’t do anything that I would have to call Chris Brown. I called Chris and explained what happened. He stated that they should have used the quote that he sent for the 40 foot container ($12,695.00). He said that he would have to speak with his boss Mateo McDaniels, firstname.lastname@example.org, Customer Service, Guardian Moving and Storage,( 323) 973-2645. On October 19th Mateo sent me an email stated that he would review what happened and get back with me. After not hearing back from Mateo, I called him everyday only to be told that he was unavailable, I finally was able to get Mateo on the phone. Mateo told me that what the movers did was wrong and that he would give me a credit of $100. I told him that that was ridiculous. He told me too bad I would have to pay the full amount and that I could file a claim after paying for and receiving my household goods. I asked Mateo to speak with his boss and he told me I could not. I then called Guardian and asked who the supervisor was, and was told it was Lee. I took over a week to speak with Lee. She told me that I signed a contract and that was it. I asked to speak to her supervisor and was told that I could not. She stated that I could only speak with her.
This company is the most UNPROFESSIONAL company I've even dealt with. Once they receive your money you will never hear from your sales rep again (Brett Stone in my case). I was lied to about the cost and was not told about all the undisclosed fees until the movers showed yo and was told it was going to cost me an ADDITIONAL $620 Than originally quoted... But at this point I was in no position to negotiate as I had to be out of my condo THAT DAY and had a one way ticket to Hawaii the next day. Once I had an address to provide Guardian with... I was unable to reach ANYONE in the company and left numerous voicemails and emails that all went unreturned to the point I thought they had gone out of business or I was scammed. I spoke with Chris brown when I finally after 2 WEEKS got someone on the line..(supposedly a manager) and he assured me I would be reimbursed at least a couple hundred for the undisclosed fees (a lie). Then I was given a time frame that was changed and pushed out 3 times for BS reasons. When I finally received my items.. An entire box was missing and still is... I also had items missing our of a box that had been rummaged through. This company STOLE from me and has been nothing but a headache. Do NOT EVER USE GUARDIAN. They will rip you off!!!
AVOID THIS COMPANY AT ALL COST!! unless you want the biggest head he you had and the most stress for a life time. more than willing to talk with you and follow up UNagree they have a contract, then finding someone to talk with you when there is a problem is IMPOSSIBLE. All I got was the VM which is a GENERAL messaging box and absolutely NO ONE will return a call. It has been four weeks and still trying to get a human to talk with to even find out if my household goods are even shipped
This company provided stress-free service and the movers made the move as easy as possible. Greatest move I have ever done in my life. They had a lot of respect for our belongings had good speed and were really efficient with everything. From customer service, to the estimate, to the packing and to the move itself. It was extraordinary!
This company has left a sour taste in my mouth and I will not refer ANYONE to them that needs a vehicle shipped from Hawaii to the mainland. They are worse than a used car salensman. Very unorganized and quick to make a sale that none of them know what goes on with your account after they got their greedy hands on a payment. Example, not providing a valid Matson confirmation code which delays your vehicle from getting processed because now you have to call the company and wait, at the dock! Because all you received was a guardian confirmation number. They are so quick to take a payment that they seem to miss a major detail. And worst of all, they hire idiots who lack customer service skills in the resolution department! They hire sales sales sales that when a problem arises, on their account, they are up shit creek without a paddle and the person named Brett is the one Leading them. Times may be changing but I don't remember being verbally abused over the phone with the F word is acceptable. YES! Brett did that. Last time I checked, this was a shipping company, not a collection agency so there was no need to swear and belittle and threaten to withhold personal property. Maybe again, if you hired people who has a bit of experience in customer service and not sales, all of this could've been avoided.
Best Movers Ever! I just completed my second move with Guardian Moving and they are a pleasure to work with. Everyone I interacted with was polite, efficient and great to work with. The cost was really reasonable and nothing was broken or lost, which is always a treat! I have recommended Guardian to anyone I know who is moving and will use them again in the future. They make moving as pleasant as possible.
Guardian Cargo Logistics located in 2345 South Santa Fe Avenue, Los Angeles, CA 90058, USA,Los Angeles,,CA , U.S.A View On Map, but moving companies covered larger areas includes states nearby.
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Moving companies are required to register with the FMSCA (Federal Motor Carrier Safety Administration) before they can perform interstate moves. You may click on Guardian Cargo Logistics license numbers if you would like to view their record information.
ICC MC number:
(Interstate Commerce Commission Motor Carrier number)
(US Department of Transportation number)
Local State License: not provided
Based on reviews from our reviews database and information provided by our partners and reliable sources of people moving interstate, the estimated average costs, moving from International Van line Hub state or states nearby, are as follows.
Moving to the South East would be around $6,253.00. Moving to the North West would be around $3,718.00. Moving to the North Med West would be around $5,534.75. Moving to the South Med West would be around $3,591.25. Moving to the Far Med West would be around 3,675.75 Moving to the Far North Med West would be around 5,027.75 Moving to the Middle North West would be around 4,520.75 Moving to the Far North East would be around 5,830.50
Take into consideration that this pricing based on average size move.
It only means that Guardian Cargo Logistics is Lower by an approximate of 8.36 % when it comes to long-distance moving average costs.
Take note that the prices provided based on data such as reviews and other sources. The estimated amount that you receive from the company is lower. Several factors, like shipment size, the distance between locations, and other services like Packing and assembly, will contribute to the price of the move.
The average prices generated are based on our reviews of Guardian Cargo Logistics. The rates will vary or change once you contact the company; usually, you will get a lower price in the estimate and go higher on the move itself.
There are factors like home size, the distance between locations, and other services like Packing and assembly.
The approximate moving costs are generated based on reviews on our database and data collected from other reliable sources and partners.
We based the calculations on five different prices based on five destinations or regions with five different prices. Also, the rates are determined by the moving company based on distance and season demand.
Our information based on the company's moves for a medium-sized house or a family apartment.
If you have a bigger house, move the price is going to be higher. And if you have a smaller house move, the price is going to be lower unless you have a higher amount of Packing.
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