International move from Illinois to Spain
To the Gosselin team, that handled our account: 5 weeks ago, when we booked with Gosselin to handle our international shipment, we anticipated that whatever would go smoothly. Instead, we spent a good deal of time/ money as well as all we obtained was this awful experience. We took time off job and a worldwide trip specifically to be in Chicago for the single objective of taking treatment of this shipment, yet our valuables continue to be in Chicago. We are stunned at this end result and also the absence of expertise that we experienced with Gosselin. Not one point Gosselin informed us would certainly occur, happened and also their duplicated 'guarantees' proven meaningless. Worrying our shipment, we have made various other setups, as the occasions of the last three days completely destroyed any kind of confidence we could have had in Gosselin's ability to organize this shipment. Under the conditions, and also taking into consideration the high level of stress and anxiety we experienced because of the complete inexperience of all the Gosselin team that managed our account, we insist that Gosselin refund our deposit promptly, at the very the very least. ---------- Two days earlier, I sent the above letter to the female that handled my account and also every other Gosselin worker I can discover e-mails for. Not one person responded. I just offered them one star due to the fact that I was called for to-- yet they actually obtain adverse 100 stars.
International move from Germany to Colorado
I would strongly advise avoiding this firm. I give 2-stars due to the fact that they did a sensible task of packing and also shipping our products. NONETHELESS, the distribution business was not so good. They went down as well as damaged a wood TELEVISION cabinet, harmed our brand-new flooring, as well as ruined our mailbox by hitting it with their moving truck. Now Gosselin is attempting every excuse to not pay for the problems. If you value your goods, take into consideration others.
Horrendous. NEVER deal with them, or Baggage Hub/TNT that they appear to farm out with. We got a luggage transportation service from Gosselin yet it was Baggage Hub and also TNT that was working somehow in tandem (or sub-contracting for) "Gosselin." To start, it took 3, very bothering tries simply to obtain them to supply a trustworthy, timely choice up our 14 labelled/locked softside bags in Paris (asserting they tried calling yet "it was an American number" and so they couldn't (would not) reach us)... Then, on arrival they were not furnished to wrap the bags in protected plastic wrapping (we had actually payed additional for the service) and they did not place on/attach proper labels/tracking/receipts at pickup website (and also no plastic on anything when bags LASTLY did get here)... THEN they held our bags captive in their EU warehouse (UK or EU, not exactly sure)-- they had given us an emailed quote with all the particulars based on proper weights/sizes once we were packed, and also when our bags got in their storage facility system, Gosselin re-quoted us TWO TIMES the shipping price! Customer solution was a joke; when 2 bags did deficient, we made, several several contact us to Gosselin consumer service (finding they were utilizing TNT/Baggage Hub as subcontractors to carry within Europe to the UK) to look at standing)..."we're dealing with this, we will call you back" as well as there was never, NEVER, EVER a call back, not also simply to follow up! The electronic monitoring likewise a joke; never ever upgraded with most recent condition. The ONLY factor we had all our bags back LASTLY (6 weeks later on; four weeks late) was that FEDEX in the U.S.A. (obviously one more subcontractor at the same time) used impressive, excellent solution as well as our bags were located ONLY since we had labelled all our bags with OUR OWN name/phone number on OUR OWN tags. We got a phone call from Fedex customer care mentioning they had actually discovered our stray bags with our tags on and also nothing else tracking (from Luggage Hub, TNT, Gosselin or otherwise). God honor FedEX. The one fantastic point below at the same time is that of all those bags, there was absolutely nothing taken from them in the whole complicated process. It was simply very frustrating/not a good worth for loan. It would have been easier/cheaper/less stress to simply have actually shipped them in cargo using Air France or an additional airline company.
It was by much the most awful service I have actually ever before experienced with a relocating firm. I want that I have seen Nathalie's review. I recommendations anyone thinking of using this firm to inspect and recheck everything. Make certain that you are sure of the weight to ensure that you are not overcharged, check the price, check whatever. Check out the terms greater than once and also ask concerns before authorizing anything. In the end, they also lost one of my boxes with my law books among other things. Do not use this firm yet if you do determine to do, double double check every little thing.
I discovered the site of Gosselin Team on google. I completed a basic type to obtain quotes of several moving companies. Gosselin Group was not the much less expensive one however they supplied a service of packaging and also dissassembly and also assembly of your furniture at distribution. Since I completed a conventional form where you had to select the sort of furnishings you have as well as an estimate of your boxes, I asked the Gosselin Team to send out a representative to verify the right amount of m3 in order to have not a surprises. An extremely great representative came over and verified that I need to visualize 3 m3 additional than the 7 m3 that were calculated immediately after completing the form. I asked him two times if he made sure this was the ideal amount because I did not want any type of surprises because an action such as this is really expensive. He reassured me this would be sufficient. The depictive confirmed that the shipment date would certainly be an optimum of 6 weeks. The movers came with the date we agreed. They loaded all the product and disassembled all the furnishings. When they ended up packing they notified me that it would certainly be 4 m3 greater than was anticipated. They tell you obviously when whatever is loaded. Informing them that you do not agree seems difficult then. When I reviewed this with my get in touch with he told me that I most likely purchased new stuff between the moment of the quote as well as the choice up. I informed him that I was transferring to Canada which the euro is worth more than the canadian buck consequently it would certainly have been more beneficial to buy brand-new points when I arrived in Canada. He virtually called me a liar. As soon as the furnishings was gotten. I had no information. I thought that my valuables were delivered. After a couple of weeks I spoke to Gosselin Team as well as they told me that my valuables still did not leave Belgium. They were waiting on an additional delivery considering that I did not have a full container. Once again for numerous weeks I did not have any information. During the vacation period I attempted to contact them again. No response. Ultimately after two months a person contacted me to apologise and also to inform me the person that was accountable for my documents did not follow up properly which my items were still in Belgium. They paid for a full container and sent my stuff right away. They lastly showed up after 3 months. Throughout these three months I had to sleep on an inflatable cushion, buy brand-new clothes, towels, ... The Gosselin Group offered me a reimbursement that did not also cover my expenses. The movers were really professional. They reassembled my furnishings. Up until they unpacked my closet. the back of the wardrobe was totally damaged. The moving companies in Belgium drew the back out without getting rid of the nails. The entire back was harmed. The imprison steel on the front were folded as well as the wood was harmed. They were not able to rebuild the storage room. They informed me that ikea furnishings was hard to relocate. This was never ever gone over when I chose to ship my belongings with Gosselin. When they supply their services they make believe whatever is easy. When you determine to relocate your belongings to another country do not take Ikea furniture, determine the m3 on your own, do not trust the relocating company as well as do not think it only takes 6 weeks and also whatever you do, do not use Gosselin Team.
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Gosselin Group located in Belcrownlaan 23 B-2100, Deurne, Belgium View On Map, but moving companies covered larger areas includes states nearby.
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