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First Choice Moving and Storage
First Choice Moving and Storage  - AZ -Phoenix - Reviews
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First Choice Moving and Storage

2.1 (28 Reviews)
2804 N 29th Ave. Suite 102, Phoenix, AZ 85009, USA
Toll Free: (877) 500-6683
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Review Summary

28 reviews

Jun 30,2011

I would like to make people aware to not use this moving company, we used their Denver office. The sales people where very professional on making the sale and booking the pick up date but after that it was a nightmare. Impossible to track the moving status, every time you call they give you a different answer, they say they will speak to the manager and call you back but you never receive any feedback. HORRIBLE customer service and also the packing was done very poorly. DO NOT WAIST YOUR TIME OR MONEY WITH THIS COMPANY We have moved all over the owrld and I have never seen such level of unprofessionalism.

Robert Wilson
Oct 09,2011

Save yourself some frustration, rent a u-haul and move it yourself. First, we were given an estimate of $1,771.00 by the sales person but then the final bill at loading time was $1970.00. This was a difference of $300.00 even after we excluded some furniture that was included in the original estimate. We had to leave this furniture behind. Also, the sales person said the drivers would pack certain items, but the additional cost for the labor and packing materials were not mentioned until the time of packing. We ended up packing these items ourselves but were charged for the boxes. The driver was curt, impatient and rude as though these discrepancies were due to our being stupid. Second, we were never contacted by the shipper as to the delivery day; we had a difficult time contacting the correct person only to be told that our furniture would be shipped on the following weekend and delivered the following week. We were given this information 4 weeks in a row. Third, we were given false verbal information regarding delivery on several occasions. The sales person stated that delivery was in 7-14 days, we then found out at the time of pick up that this is only an estimate and we were then at that time told that the delivery may be up to 21 days. We find out after reading the fine print in the Bill of Lading that the only guarantee for delivery is 30 business days after the first available delivery date. This equated to 42 calendar days (but only 29 business days, so no fines accrued) that we slept on the bedroom floor and sat in folding chairs in the living room. Last, at delivery, they showed up one day later than finally promised. The trailer had leaked, we had water damage to furniture and several boxes of goods and we are missing a box. However, we did receive items belonging to someone else; we returned these to delivery driver. All of this said, the 2 delivery drivers were hardworking, pleasant and helpful. P.S. Filing grievances and complaints with the company if for entertainment propose only. They are skilled at the shuck and jive routine.

Jan 18,2012

This is by far and away the worst moving company I have ever used. It took one month to get my furniture from Denver to Seattle. I made multiple phone calls to the company to get an estimated arrival date. I think they must screen their calls because not once did anyone pick up the phone. I never received a phone call back either. I tried to email multiple times as well to no avail. When my things finally did arrive, the movers had lost the post and seat to my bike, broke an lamp and a decorative lantern. The men that actually moved the things in to my new place made the notes on the forms like they were supposed to. When I called and emailed about the insurance claim I again received no response. I have tried multiple times to get someone to talk to me, but it has been 9 months now and still nothing. Whatever you do DO NOT USE THIS COMPANY TO MOVE! You will regret the decision in the end.

Jun 13,2012

This is probably the worst moving company in the planet. I wish I had done my research and not just gone along with what the Sales guy I spoke to told me. I understand that moving sucks but they are worst of the lot. I have hired moving companies in the past and they have their share of issues but this one is by far the worst.Their sales pitch was "We have are own trucks and our own people that do the move so I wouldnt have to deal with other people". Completly false and misleading information.. when they showed up to pick my stuff they didnt have the right tools to begin with, I had to go and buy tools for them and instead of being thank full, the "foreman" pocketed the tools and walked away.They took mattress and box springs and told me that they didnt have the covers with them and would put covers on it when they got back to their office, when my stuff showed up there was no covers on either on them.After picking up my stuff they wanted me to sign documents which were never discussed prior to the move, complete holding your customer hostage tactics.When my stuff showed up a couple of days late, it was a driver from another company that demanded that I pay him $150 dollars for long haul else he would leave my stuff on the side of the road. When I showed him the contract and notes, he pretty much had 1 line to say " I dont have time for this, pay me or I will drop your stuff on the side of the road".Most of my expensive stuff(couches,dresser,armoire,grill,dinning table) which they packed was damaged, I tried calling them and leaving them messages but no response.Watch out for these guys.. they are nothing but trouble so if you like your belonging pick another mover.. they are worst of the lot...

Ed Donohue
Aug 27,2012

I had to book this move from 2500 miles away. 3 quotes including the final price up up up. Beligerant and intimidating to my wife at pick up.  I should have fired them there.  My bad. They would not return calls or emails after they had us. Lied as to how long it was going to take. Upon delivery would not take a 4# table off landing and mirror off the hook to take one dresser up one flight of stairs.  I also have a piece of someone else's furniture. I have moved too many times and have had some spectacular moves with great people and companies.  Run as fast as you can away from these guys!

C. Boozer
Sep 03,2012

When the movers arrived, the driver appeared to be friendly and knowledgeable.  Unbeknowing to me, he was swindling an additional $700.00, plus on delivery, an additional $200 from me.  I also had to rent a storage unit for my goods, which cost me an additional $142.00.  The total cost of my move was $2,342.00 for a 1500 mile delivery. The delivery guy was rude, aggressive, and demanded additional funds from me.  I had damaged, lost, and stolen goods and no one is returning my call. Be ware of the response from the company about reviews. They respond will lies, stating it wasn't there company.  They are not the company that delivery your goods long distance, they use other companies, which makes them responsible when they accept your order.

Ritz Nole
Oct 12,2012

The ONLY reason we got our stuff in decent amount of time and none of it was stolen was because we got the federal dept. of transportation involved. They held out stuff for 3 weeks before moving it and they were dishonest at times and NEVER called us back when we had questions.   Even the contract drivers who work for them hate ERIC and all his cronies working there. How they wake up in the morning and live with themselves is beyond me. someone get that Phoeniz office a Bible and have them read it cover to cover and then build up some solid Christian business principles. Do not use this company!!!! You will be sorry. Thank goodness the government got involved. They were overcharging us by $2,000 at least

Marlo June
Feb 05,2013

I had a terrible experience with this company. The driver played games with me, spoke almost no English and arrived to my place not on the delivery date while I was at work and then drove my items to storage and tried to get me to pay storage and more fees. He portended to be the owner of the company and would text me instead of calling. The managers at the Phoenix office did not care and stopped answering my calls. They knew my table was broken before they even delivered it and chose not to tell me. Worst company ever. Spend the extra money and go with a better one. I wanted 29 for all of my furniture and items and then I was hassled with.

Feb 15,2013

I recently had a move from AZ-MD done by First Choice / USA Moving and I was impressed with the service. I did pay slightly more than my estimate but do admit I had extra boxes and furniture than what I told my sales rep. The movers did an excellent job wrapping and protecting my items. My delivery was within the 2 weeks they state for cross country moves. I would use them again if I ever move again and would definitely recommend them to anyone looking for a solid mover.

John Hanna
Feb 16,2013

I am so angry ..  moved from LA. Miami on Dec.,2012    !st Choice Moving & Storage gave me very poor service .. They came to my home for an estimate.. Once I received and scheduled a date for the  move . I asked them to add the cost of them packing which they did and I agreed to the price.   On the day of the move they brought their crew to package my very beautiful furniture, they claimed after they were finished and took my staff  away that a mistake happened in the costing of the job even if I had an official quote and a signed agreement. I was blackmailed into price increase which I agreed upon simply out of  fear that they have total control over my expensive furniture..   I received my furniture in Miami and what I found when they opened the truck was totally devastating.. You have no idea how destroyed they furniture are, chandlers were broken, leather chairs legs were broken , tables that were just tapped together, Paintings had arm chairs  through them , missing art painting , dining leather chairs  torn ..  an a lot more    I have called them emailed them and, tried to speak to the owner no responses     I  am attaching photos from the move so they can speak for themselves..   They are very poor and unprofessional company ..I hired a lawyer to  address the matter with US Department of Transportation and other transportation authorities ..     I do not want money I want to make sure those guys  stop from operating as carriers and, make sure they do not treat customers like they treated me                john h.

Company Info

First Choice Moving and Storage located in 2804 N 29th Ave. Suite 102, Phoenix, AZ 85009, USA,Phoenix,,AZ , U.S.A View On Map, but moving companies covered larger areas includes states nearby.

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Licenses & Certificates for First Choice Moving and Storage

Moving companies are required to register with the FMSCA (Federal Motor Carrier Safety Administration) before they can perform interstate moves. You may click on First Choice Moving and Storage license numbers if you would like to view their record information.

ICC MC number: Not Updated
(Interstate Commerce Commission Motor Carrier number)

US D.O.T: Not Updated
(US Department of Transportation number)

Local State License: not provided

What is First Choice Moving and Storage cost for Out of State moves?

Based on reviews from our reviews database and information provided by our partners and reliable sources of people moving interstate, the estimated average costs, moving from International Van line Hub state or states nearby, are as follows.

Average Service Price

Moving to the South East would be around $5,788.25. Moving to the North West would be around $3,380.00. Moving to the North Med West would be around $6,041.75. Moving to the South Med West would be around $4,056.00. Moving to the Far Med West would be around 5,112.25 Moving to the Far North Med West would be around 3,887.00 Moving to the Middle North West would be around 4,056.00 Moving to the Far North East would be around 5,070.00

Take into consideration that this pricing based on average size move.
It only means that First Choice Moving and Storage is Lower by an approximate of 7.84 % when it comes to long-distance moving average costs.

Take note that the prices provided based on data such as reviews and other sources. The estimated amount that you receive from the company is lower. Several factors, like shipment size, the distance between locations, and other services like Packing and assembly, will contribute to the price of the move.

Average service costs information

The average prices generated are based on our reviews of First Choice Moving and Storage . The rates will vary or change once you contact the company; usually, you will get a lower price in the estimate and go higher on the move itself.

There are factors like home size, the distance between locations, and other services like Packing and assembly.

The approximate moving costs are generated based on reviews on our database and data collected from other reliable sources and partners.
We based the calculations on five different prices based on five destinations or regions with five different prices. Also, the rates are determined by the moving company based on distance and season demand.

Our information based on the company's moves for a medium-sized house or a family apartment.
If you have a bigger house, move the price is going to be higher. And if you have a smaller house move, the price is going to be lower unless you have a higher amount of Packing.

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