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This company sold us a service they were incapable of providing, our belongings were damaged and missing, and they took extra money on the day of collection. Then refuse to off load anything until they have the cash balance. They do not return calls or reply to emails, I have been trying to make a claim against them, but they are impossible to contact. Jordan Reed promised he would ensure our home content would be looked after! There was no aftercare once they had our deposit. I will be taking action against this company. I would highly recommend you steer clear of this company.
1) The initial quote/estimate was severely under quoted so on moving day, I was presented with a bill twice the amount I was quoted from $5000 to $11000. 2) An expensive watch was stolen 3) Furniture was damaged and broken 4) Walls were damaged 5) ZERO support from customer service once move was completed regarding my complaints although Customer Service Reps were like HAWKS when they wanted my business. 6) Furniture couldn't be put together correctly because the movers didn't tape the nuts/bolts with the right piece. They threw them into a random box and many screws/bolts were lost.
It was a peaceful move. I had the opportunity of relocating in an awesome way. The movers started by putting everything in the relocation boxes before sealing and loading them onto the waiting vehicle. While others were busy handling the packing, others were dealing with the loading. The high sense of coordination between the two made the experience amazing. I was covered in smiles throughout the relocation process.
Very unprofessional company that uses extortionist & bait and switch tactics to force the consumer to pay a higher amount than they were initially quoted. I itemized every single thing going on the truck, and the day of moving they jacked up the price over another $1700, claiming we really had 1620 cu ft from the previous estimate of 1202 cu ft. It's not possible that our furniture expanded by more than a 5'x10' storage unit, and the excuse from the driver was "sometimes furniture is different sizes". That isn't possible when they still left several large items off the truck that were on the lower estimate. I wish we had done more research as movers that give you an estimate based on cubic feet ARE NOT REPUTABLE according to several sites I have now discovered. They deliberately mishandled our property, causing over $8700 of damage in replacement costs, and the initial salesperson as well as two of the movers claimed that we would receive full replacement value and the ".60 per pound" didn't apply to us. The day of moving they show up with paperwork stating that full replacement value would double the cost, and forced us to sign stating that we would not get full replacement value. I WOULD HAVE NEVER GONE WITH THEM IF THIS WAS TOLD TO US BEFORE WE MADE A DEPOSIT. Over 75% of our boxes were crushed, perforated, and showed signs of being dropped. One of the workers was cussing in Spanish, flipped boxes on their sides clearly marked with arrows, and kicked our property across the truck that fell out of a plastic bin. They broke a glass top antique table within an hour of being there, and made the comment "We're not making any money on this move" and even had the audacity to demand a tip after breaking my antique table on the day of moving! The positive reviews do not use common English and are vague, which suggests they were written by someone in another country and are fake. Our experience has been an absolute nightmare and the only manager we could talk to, Paula has been condescending and apathetic. They have not responded to our written complaints about their employee's behavior, nor have they offered any amount for the damage to our property. DO NOT USE THIS COMPANY!
I urge anyone planning an upcoming move not to contract with Exclusive Van Lines! We recently completed receipt of our belongings and were very disappointed in numerous aspects of the move. Don’t be misled by attractive low-ball estimates and claims of “professional” quality moving services. Exclusive Van Lines may deliver your furniture to your new address but they won’t deliver on their estimate or on their claim of “professional” quality service. Below is a summary of our experiences in several aspects of our recent move. Estimating Process was POOR- Estimate was increased by over 25% on day of move. This affected cost of both the tariff charges and the full pack, but more importantly, the storage cost over 10 months. The tariff cost went from estimate of $10,212 to actual of $11,718. Packing cost went from estimate of $3,404 to $4,785 Storage fee Increase was $239/mo for 10 mos . Total increase over estimate was $5,277. Packing Schedule was POOR - The schedule Leo offered was to have packing done on day one and the load/ move done on day 2. The day the packers arrived, they had the trucks with them and indicated they would be doing the entire pack and move in a single day. The result was a rushed packing job with many items poorly packed; a foyer closet was totally overlooked along with several kitchen cabinets. Due to the late hour, the crew leader did not conduct a walk-through with us to confirm all items were packed and we ended up packing and moving them ourselves. In packing the wine and liquor ourselves, we found that the Russian crew had hidden a sealed bottle of Russian vodka in a trash carton in an attempt to pilfer it. We moved it from the trash to one of our cartons and foiled their plan. Move-in Staff INADEQUATE- on the delivery at our new address is where we were really disappointed in having selected Exclusive Van Lines to handle our move. Only a 4-man crew arrived with two trucks. Ironically, the two trucks seemed to carry all our possessions with room to spare inside where on the packing day they had belongings extended onto tailgates and claimed we were 838 cu ft over estimate! Special Handling of Pool Table was POOR - the 4 person crew was not nearly sufficient to move the regulation pool table. We paid a $350 “special handling” fee to have the table disassembled and moved. The packing crew did not fully disassemble the bed and 3 pieces of slate, but moved the entire bed with slate as a unit. Nine Russian men had difficulty at the old address, yet only 4 were expected to place the table at our new home. Fortunately, our son was available along with me to help, but it wasn’t pretty! The crew also assembled the legs to the table incorrectly. The “special handling” charge was a total fraud! Furniture Handling and Storage was POOR - damages to furniture included: irreplaceable marble-top table broken into two pieces, bedroom dresser bottom punctured with softball-sized hole, occasional table leg broken (movers made feeble repair attempt without informing of damage), bed footboard spindle broken, dresser leg broken, paper shredder and 3 table lamps broken. In addition, 20 pieces of china, glassware, and serving dishes were broken along with 7 other decorative glass and ceramic pieces. We should have done more homework up front reading reviews of others’ experiences with exclusive van lines as there are many with experiences similar to ours. We learned through the school of hard knocks that you may not get what you expect. The bottom line is that we would neither think of engaging with Exclusive Van Lines on our next move, nor would we recommend their services to others in need of moving services.
I cannot fail to admit the fact that the relocation services were impressive. Exclusive Van Lines did such a great job. I admire the enthusiasm and passion shared by the movers during the relocation. I am impressed by the fact that these movers were willing to do anything to ensure perfect relocations. It will be my greatest joy seeing them relocate me again.
That was the best! The relocation services they offered me were unmatchable. I had a team of dedicated and committed experts relocate me to Michigan. The services I received from them were so great. Instead of the hectic experience that most of my friends talked about, I was about to relocate in such an easy and captivating way. I cannot wait to go through such an experience again. You can try them!
They made it perfect. I am sure it could not have been the same way if not for them. I had peace of mind moving to Bismarok. The experience was such a fantastic one. I am glad that everything worked out my way. I hope they will be there to relocate me in a similar way next time.
At some point, it was too good to believe. The relocation services were so great and there were no complaints. Even more, the movers were fair enough with their quotes. I did not have to worry about extra costs during the relocation. I admire their noble hearts and would love them to handle my relocation services again.
The only reason I am giving them one star is because the guys that packed up my furniture where good, although I think they overcharged me. The original sales person convinced me that this company was going to be fair and honest with my cross country move, so I contracted with them. Big mistake. The website he directed me to that rates moving companies gave them a good ratings, but now I feel that site is rigged. As my moving date got closer, this sales person was impossible to contact, later found out he left the company, so my file was bounced around to several other people who where horrible communicators. The dates they said I would expect arrival of my belongings was incorrect, of course they blamed this on me, but it was their mistake. Once I arrived at my destination, it took over 2 weeks for my belongings to arrive. Then the "movers" that came to unload was a husband and wife, I had to help them bring my belongings into my apartment and set up, which was supposed to be included in the cost. Afterwards the company called me to see how things went. When it told them of this they never offered any retribution for the move in situation. I paid $6.5 for this move and was originally quoted $4.5k. The salespeople at this company are deceiving, they come across as really caring to make sure your move is done well, but no one else in the company seems to care.
Exclusive Van Lines located in 900 N Federal Hwy #306, Hallandale Beach, FL 33009, USA,Hallandale Beach,,FL , U.S.A View On Map, but moving companies covered larger areas includes states nearby.
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Moving companies are required to register with the FMSCA (Federal Motor Carrier Safety Administration) before they can perform interstate moves. You may click on Exclusive Van Lines license numbers if you would like to view their record information.
ICC MC number:
(Interstate Commerce Commission Motor Carrier number)
(US Department of Transportation number)
Local State License: not provided
Based on reviews from our reviews database and information provided by our partners and reliable sources of people moving interstate, the estimated average costs, moving from International Van line Hub state or states nearby, are as follows.
Moving to the West would be around $5,070.00. Moving to the North West would be around $5,703.75. Moving to the North Med West would be around $4,732.00. Moving to the South Med West would be around $5,027.75. Moving to the Far Med West would be around 4,689.75 Moving to the Far North Med West would be around 5,957.25 Moving to the Middle North West would be around 6,422.00 Moving to the Far North East would be around 3,802.50
Take into consideration that this pricing based on average size move.
It only means that Exclusive Van Lines is Lower by an approximate of 6.12 % when it comes to long-distance moving average costs.
Take note that the prices provided based on data such as reviews and other sources. The estimated amount that you receive from the company is lower. Several factors, like shipment size, the distance between locations, and other services like Packing and assembly, will contribute to the price of the move.
The average prices generated are based on our reviews of Exclusive Van Lines. The rates will vary or change once you contact the company; usually, you will get a lower price in the estimate and go higher on the move itself.
There are factors like home size, the distance between locations, and other services like Packing and assembly.
The approximate moving costs are generated based on reviews on our database and data collected from other reliable sources and partners.
We based the calculations on five different prices based on five destinations or regions with five different prices. Also, the rates are determined by the moving company based on distance and season demand.
Our information based on the company's moves for a medium-sized house or a family apartment.
If you have a bigger house, move the price is going to be higher. And if you have a smaller house move, the price is going to be lower unless you have a higher amount of Packing.
Maurice and Jim were very professional and worked very hard in the hot sun. I would recommend them to anyone who is moving. Maurice and Jim were very careful and loaded my furniture and frag ...read more
The two men showed up early, were dressed to work and were clean and well kept. They were very nice and accommodating, and they finished the moving in good time. We had heavy furniture in ou ...read more
The guys were very professional. They took care not to break my items. They were very knowledgeable in how to load so that nothing shifted in route. I was really satisfied. If I'm ever in ne ...read more
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