Earth Relocation

Earth Relocation - NJ -Jersey City - Reviews
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3.8 (54 Reviews) Write a Review


239 Washington St. Suite 404, Jersey City, NJ 07302, USA | View On Map

Toll Free: 18555532784 |
Phone: 18555532784

info@earthrelocation.com |
www.earthrelocation.com

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(54 Reviews) for Earth Relocation

Edward Fitz

Oct 26, 2016

Interstate move from New York to Florida

I hardly ever post reviews to companies because of lack of time. But, I simply had to express my upmost gratitude to the guys at Earth Relocation and share my experience with everyone. I searched around for a company to facilitate my corporate move from Vancouver to Southern California. My company gave me a limited budget to work with and I expressed that to Samir when we first spoke. He was able to meet my budget and I was even able to cover my customs costs. All in all, all of my possessions arrived safely and on-time so I am very happy.

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Monique Francke

Aug 02, 2016

Interstate move from New York to Florida

Do not use earth relocation! I moved back from Boston area to my parents home in Belgium to help to take care in their medical situation. Right now I am going through huge problems with earth relocation. We started the moving procedure may 17, 2016. I had 45 very stackable boxes, totes and 4 big trunks and 3 not stackable small objects. Everything was correctly measured and by email all dimensions were giving to Samir Shah of earth relocation. He gave me a quote that was about 100 dollars more than another shipping company. Samir was very good in making me comfortable with his company so I asked if he could match the price and I would use his company for shipping my goods to Belgium. And he did. On June 20, 2016, he emailed me the final invoice. There is a difference of not about 10 percent but 50 percent more! Cubic feet is now 346 and final quote 4,148,00 dollars(without all other expenses). After giving them all exact dimensions by email! It took almost 5 weeks before I even had the final quote, what I thought took very long after talking to him several times by phone during that time. On may 17,2016 he quoted me 2,750 dollars for 240 cubic feet. In the signing contract it also specify that the quotation could be about 10 percent more when they paletise it. What is fine... The final invoice came in the email of June 20, 2016. As soon as I had the final invoice I called and emailed Samir. I told him I did not agree with the final invoice. The quotation was way tooooo far off. From that point on he was hard to communicate with, normally he answers very fast to emails, but not anymore after I disagreed. I told him how I felt ripped off. Because once they picked up my goods and got them to their warehouse, they had all control. He said that it was not a ripp off but they had 3 big palets, I am sure there are 3 palets, but that is not the point. His estimate is way too far off of the final invoice, after having all dimensions mailed to him. I did not send more goods out than what I had giving him in the list. I would not have done this shipment knowing how much more this would have cost me! In their final invoice it is also said under "Payment methods" that the goods will not be shipped before final payment has been received. I thought my goods were still at the warehouse and would not be shipped before we would have come to an agreement. My goods were not supposed to be shipped because I did not agree with the final balance. If not coming to an agreement, I would have made arrangements to have them picked up at their warehouse and use another shipping company. During my disagreement. He did ship out my goods without my knowledge and are now at this point "In hold" in Rotterdam. The agent in Holland is not permitted to release my goods until the balance is paid in full with earth relocation. This was a very slick move to get more money out of the shipment. That is why he was avoiding contact until the goods were already shipped. He contacted me back after I told Courtney more from earth relocation, that took care off all papers, that Samir needed to contact me. They do not follow their own contract rules. Quotation could be 10 percent more, my went up to 50 percent. They write in their final invoice that nothing will be shipped out until final balance is paid. My goods were shipped without agreement. All very false! This is a well-prepared rip off! It was interesting reading other reviews. Because I guess this is not the first time anymore the exact same procedure happened! This is the way they do business to get more money out of the deal. And they trick people by sending their goods out and then have them kept hostage at the destination side untill the much higher quote, which people did not agree to, is paid. I will keep you updated how this situation will be handled and end. I have told Samir to handle according their own contract rules. I think that would be fair and take some responsibility. I am willing to pay even 20 percent on top of their estimate. But not 50! If it ends in a possitive result. I will certainly let you know this as well. If the situation does not get resolved, I will be contacting better business bureau as well. The customer makes the decision to ship or not ship after knowing the final cost. Why did they ship out the goods while their own "Payment terms "Specify that nothing is shipped out until final balance is paid? There was no agreement made. For that amount!

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Lars Ebert

Jun 28, 2016

Interstate move from New York to Florida

We asked them to move some of our things (a two seater sofa, 10 boxes and an AC) from San Diego to Switzerland. They estimated 125 cubic feet, 2350USD and about 8 weeks for the move. First the good part: Pickup was flawless. The movers were on time, friendly, quick and professional. I had a good feeling about the move. From there on it went down. I got an email that the packed volume would be 168 cubic feet, an increase of almost 1000 USD - despite the fact that I sold the AC prior to the move and had less things to transport. In addition, the document had some shipping address in Germany, not Switzerland. Communication was difficult because no one seemed to bother reading my emails. Most of the times I did not get any answer at all, the answers I got indicated that my emails clearly were not read. After several emails I decided to call. The person I talked to was friendly and understanding, but told me that she couldn't decide anything or give me additional information, but that she would talk to her boss (Samir I guess) and he would come back to me. Which he didn't. In the meantime I paid the additional money, because I was told they would withhold my stuff and I would be charged for storage. So the entire game of ignoring my emails began again until I wrote a really angry email, which resulted in a rather unsatisfying answer, so I called again. After a longer discussion Samir figured out that indeed there was a miscalculation of the volume so he promised to refund me around 250$ which despite me writing several emails did not happen until now. And that is after almost 6 months. In total the move took more than 3 month (!!) longer than I was told in the beginning. Instead of giving all the required paperwork in the beginning (customs etc.), I had the feeling to get additional forms every week. I for instance had to fill out a form that I take full responsibility for any parking violation they have to commit - with a 12.5 tons truck with trailer right in the middle of Zurich. Even when I told them that you can go to jail in Switzerland for false parking, they insisted. To summarize: The good: - Pickup and delivery were quick and without problems - All items arrives without damage - Communication works very well - if they want something The bad: - Way more expensive than predicted - Delivery took 3 months longer than expected - If you want something from them, you are in a world of pain. They ignore your emails, they tell you whatever you want to hear on the phone and then still nothing happens, for everything you have to write 20 emails and call 5 times. The ugly: THEY OWE ME 250 Dollars AND IGNORE MY EMAILS. I never wrote a review for anything before, but the communication policy of this company annoys me to the core. I am so tired of writing emails that end in the trash.

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Damian Huxtable

Jun 06, 2016

Interstate move from New York to Florida

Great service from sales Manager. A rough start but very happy with the service so far. Thanks Kapil

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Gina C

Apr 05, 2016

Interstate move from New York to Florida

Thanks Courtney and Matt for your help to coordinate our move at short notice and helping us through. Your services were pretty good from start to end and the services received here in Mexico were also very smooth. Your assistance was also very helpful for us to get the Menaje de Casa from the Mexican Consulate in NYC. We are very happy to recommend your services to our friends who will be moving down the line. Keep up the good work!!!

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G. Poncet

Dec 29, 2015

Interstate move from New York to Florida

We have two major complaints about the service we received from this moving company. 1)The packing and loading team was not very professional. They stuffed all of our hanging clothes, suits, coats etc. in boxes, when we were told that they would be carefully stored in special boxes. They damaged furniture, not taking any care during disassembly. They damaged the wooden stairs while taking furniture downstairs. 2)Their partner in France demanded a check (over 600 EUR) for port parking fees. They told us that they would provide us with all necessary documentation so that we could file a claim with French customs who we were responsible for the delay that required parking. This never happened. To this day we don't even have a receipt to show that expense, despite repeated requests. All in all we are disappointed with our experience with Earth Relocation. Their office staff is friendly but the movers they work with are bottom of the line.

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C Geeurts

Oct 01, 2015

Interstate move from New York to Florida

Great Service overall, were very happy with the professionalism of office staff and great attitude of the moving crew. Even the delivery agent was very professional who brought our furniture in very good time frame from the port in UK as compared to our previous transatlantic move 3 years back!! The fragiles were packed into newsprint and also bubble crafted as compared to paper alone. This impressed us. We had lots of leather outerwear which was pretty pricy and it arrived fine in their nice logoed wardrobe boxes. The crew in Europe also unpacked the boxes and took trash out. Cheers guys for the fantastic job.

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Maria

May 21, 2015

Interstate move from New York to Florida

I felt like I was in good hands.  I did lose 2 boxes and one box was worse for wear.  Things happen and overall the delivery people on both ends where very professional, they knew what they where doing.  When I needed clarification I contacted my salesperson /representative and things where taken  care of.   I called a lot because I was nervous, but they remained patient.   I did wait for my insurance check, but two calls later I had it in my account.  If I had to move again I would use this company even with the mishaps.  Thank you earth relocation for making my move possible.    My friends recommended this company and I also will recommend them to anyone who asks for a mover.

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Steven

Mar 05, 2015

Interstate move from New York to Florida

I found Earth Relocation via Google. Their website looked professional which is always a nice start. I was glad to see that this professional website flowed over into professionalism and competence at their HQ. Over and above other move companies that I worked with Earth Relo were extremely kind and patient with me. They were more partners of the move, as opposed to 'some company' trying to make a buck. Something that I found was not common across all moving companies. They were great at communicating with me as I had a LOT of questions and I can't thank them enough for that. Samir the salesman that came to measure up my apartment was extremely polite and professional, too. The service was on time and I couldn't be happier with Earth Relo. Thank you Earth Relo if you're reading this. Much appreciated your excellence. Steve

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S. Dasgupta

Mar 03, 2015

Interstate move from New York to Florida

I had the worst ever moving experience with Earth Relocation when I moved from USA to India in Aug'14. Initially they were sweet enough to get my business,but then started the actual nightmare. Night before my moving date, at 11.30pm I get to know that I have to pay $450 extra for non-availability of container! I had already agreed to pay close to $9,000(USD) for the transfer of my household goods. I had no choice than to pay as I had already booked my air tickets to India the day after and had no other option to go for any other packers. Once I reached India,I had to follow-up for next 1.5 months just to know where my goods were and NEVER got any convincing answer!Only in 3rd week of Oct'14, I got to know that my goods had just started from USA and would reach India in Dec'14. I had to make several phone calls from India and write numerous mails to Samir and Alok to know the status,but always got inadequate replies. It took more than 3.5 months for my goods to reach India which is normally a 6-8 weeks journey as claimed by the packers. When the goods reached my home in India, saw several items were missing and many furniture were damaged. My 3 wardrobes came apart while unpacking as they had other heavy boxes/cartons filled inside them!! I have NEVER in my life have seen such un-professional packing of goods! Most amazing thing is that the wardrobes were initially packed empty at my residency in USA, but the packers re-packed them at the warehouse with heavy boxes. Result - All 3 wardrobes were broken due to the heavy weight inside them !! When I questioned Earth Relocation about this unusual and unprofessional packing, I am not getting any clear answers. The insurance company is not willing to pay for the damages of my wardrobes as they were not professionally packed. I am now in a situation where I am suffering due to my WRONG choice of movers.e Earth Relocation and their non-committal attitude . Recently during my ongoing Claims process, I got to know that Earth Relocation had altered my already signed insurance forms and had cut-off specific items from the inventory list( the wardrobes being one of them!) while sending the forms to the marine insurance company. This is a clear case of BREACH OF TRUST with me and I have no other option than start a legal procedure against Earth Relocation now. My only advice to everyone is that PLEASE AVOID THIS COMPANY(Earth Relocation) if you want your goods to reach safe and secure and you don't want to get cheated or pay huge for non-professional services from Earth Relocation!!

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Anita Hughes

Dec 17, 2014

Interstate move from New York to Florida

I would like to thank Earth Relocation for their efficient services in shipping our family's belongings to Punta Sal, Peru. The container along with the crew from Lima arrived yesterday in the morning to our residence in Tumbes. Your crew packed and handled my furniture and my fragiles with so much care in New York that everything arrived in our new home  in great shape and condition and we are so happy for that. Your staff in Lima was very responsive and corteous and they were able to provide me with updates of my container while the cntr was still  in customs custody.   I will definitely recommend your services to all my friends amd relatives moving overseas. This is a great new start for our lives in a new country. Happy New Year.

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Ksl

Nov 04, 2014

Interstate move from New York to Florida

Best moving company ever experienced!!! Me and my family was helped by Earth Relocation for our move from CA to Cottenham, UK earlier this year. They then moved some of my stuff to Singapore from UK as i have a work assignment in Singapore for 1 year. The stuff arrived in perfect condition and I have to really say that being in US they managed my move so well. I intend to use them again next year for moving back to UK and reunite with my family. Their staff is up to the point and in case of any minor problems, it immediately gets elevated to management so that they can resolve the issues right away before it becomes a disaster unlike other moving companies.

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Lionel P

Oct 17, 2014

Interstate move from New York to Florida

This company has moving experts who help clients like us who have not moved much in the past to guide them well through the nitty gritties of an International move. Our point of contact Sarah was really awesome and very patient. She was well spoken and would answer all our silly questions with utmost care and concern. We are happy to share our positive experience as this company really did all it took to make our transition stress free. They even helped us with apartment search and our native community info in our area since we have never lived in US before. They have another partner who takes care of the relocation side however Earth Relocation manages it all. I am very delighted and shall use them again on our return. Ciao!!

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Ali B

Oct 16, 2014

Interstate move from New York to Florida

Worst moving experience ever! I have had 3 moves between US and Canada in the last 3 years and this was hands down the worst moving experience we encountered. The first 2 moves were a hassle like all moves usually are but I was given a service I was told I will be given for the price that was quoted. With Earth Relocation however, the price I was quoted at first was ~$1800, the price I paid was ~$4800. The amount I paid was more than the total sum of my previous 2 moves and the number of items I moved was the same (if not less) than what I moved the previous 2 times. I had to give up and pay the money because my good were held hostage with them. All attempts at trying to negotiate a lower cost were refused. Even when I offered to let go some of my stuff to reduce my cost they said that would end up costing me more if I try to dispose stuff that they were holding from me. Every step of the moving process was a nightmare. There was no explanation or no transparency on what services would be included in their initial quote. I know, part of is my fault too. I should have asked the questions. But because my previous 2 experiences were all handled so well by the movers and they were guiding me through the process I foolishly assumed Earth will do the same too. Here are some details on what additional cost I ended up paying:   1) They told me that packing service was included in my initial quote. Turns out later that as per their movers, there was a lot of packing material used so there was extra packing cost added.   2) The movers who came to pack my stuff, started packing all my furniture in boxes. I asked them to just put furniture blankets over them, to which they told me that this is a service they provide. Not even one mentioning to me that this is costing me money.   3) They do not come to review your furniture while quoting. They expect you to give them an accurate assessment on how many boxes I would need. During the quoting process the furniture I stated was the furniture I moved. In terms of the boxes I may have underestimated a few boxes. But this is where I expect them to come and review my stuff and tell me how much they would expect my stuff to be rather than expecting me to know. They are moving "experts" after all. When all was said and done, I was slapped with a higher quote stating that I had lot more stuff than quoted.   4) Earth uses a lot of other vendors to do most of their work so they dont have any control on what is going on with different phases of the move.   5) Even paying the money to them was a hassle. When I was booking earth relocation, they conveniently accepted credit card without any surcharges. But when the time to make the payment came, they again come back and say that there is a surcharge for credit card payment. Wire transfer ended up charging me extra money.   6) In my previous moves, the company that moved my stuff, accepted payment when they got the stuff to my door. They processed the payment and then moved the goods in. With earth it is like a hostage situation. They dont release your stuff till you pay them. I seriously question this. How do I trust that they would bring over my stuff after they take my money. I think it is only fair they come to my door step with the goods and take the money from me before they unload.   7) Finally, the custom clearance step also was made difficult. With my previous movers, the moving company came with me to the custom office (which you have to go anyways). They guided me there and they took all paper work they needed from me there. With earth, I had to go to their office first, pick up documents and then go to the custom office. Extra step that I had not done before.   In summary, I dont think this company has what it takes to move goods. Avoid this if you can. So much negotiation with them ended up wasting my time. The staff tries to sweet talk you but it is all a farce.

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Alan Berg

Sep 21, 2014

Interstate move from New York to Florida

Their services were above average as compared to my previous moves. and they seemed to know the international moving process well. Only issue was that they gave us a long window for pickup and showed up really late in the day but the movers were quick and efficient. I had minor scratches on my bedroom dresser and one desk but nothing major went wrong. The insurance company they work with got repairs approved and furniture was finally fixed after 3 months of delivery. That's all I have to say.

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James Farrington

Aug 23, 2014

Interstate move from New York to Florida

We moved with Earth Relocation from Rhode Island to Ireland and we took a 40 FT container. My wife was the one discussing the rates and services with their representative and they were prompt on providing the quotes in a timely manner. They sent their crew from New Jersey for 2 days and packed/loaded the pod at our house in Rhode Island. We are retiring and moving back to our home in Ireland. and we told Earth Relocation guys that we will not be moving everything from our US residence since we are keeping our US home and shall be visiting every year in summer time. Their surveyor came from New Jersey prior to us booking with them and accurately evaluated the stuff going to Ireland and thereby provided the quote. The crew was courteous and fitted everything well in the container at our residence, Goods arrived in decent condition with only one box damaged due to a little movement in the container which we are not unhappy about as it had linens inside. To summarize I would recommend using this company and will give full marks to them. Moving is not easy but they made it stress free for us at this stage of our life. Would like to thank their team, keep up the good work.

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Mitesh R

Jul 22, 2014

Interstate move from New York to Florida

Once we contacted them, our goods were packed and moved within a week's time from our home. All paperwork was done upfront for clearance of goods in Canada and we had to go to customs terminal in Montreal as indicated in advance by our moving consultant. Everything was arranged as planned and our door to door moving was completed in 6 business days. Other companies we were contacted by were giving transit times of 2-3 weeks and one company in New York even mentioned one month in transit time. It was peak moving season and we were not getting clarity on pickup and delivery time frames from other folks and this was very critical for us as the job I started in Canada had a dedicated day and we wanted to setup our new apartment in advance. In any case, all went well and the cost of the move was not exorbitant either. So I am doing my due diligence by sharing my experience and would like to give full marks to ER.

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Marc

Jun 16, 2014

Interstate move from New York to Florida

I would like to explain my experience in detail since I think it may help other people decide not to work with this company. Long story short: nothing got broken in the move, which is good. The rest was all bad. Following is the whole story. On December 2013 I moved from New York City to the UK, and my new company was reimbursing some money towards my move, so I decided to take some of what I had with me. Earth Relocation contacted me after I filled in an online form detailing the list of items to move. In that initial estimate they counted 350 cubic feet (cft), and gave me a rate of $7 per cft. On top of that was the insurance (which I declined), and some other fixed costs, which other companies had as well. They also stated that transit time was 4-6 weeks. Four other companies contacted me, all estimating around 300 cft but with higher rates. That made me decide for Earth Relocation, since I thought that $7/cft was a good deal. They came to my apartment to have a more detailed estimate, and then they came up to 290 cft (that was closer to the other companies), but then the rate went up to $8.25. Now if you do the math:  350 * 7 = $2450 290 * 8.25 = $2392.50 So less than $60 difference for a 60 cft difference! I pointed out to them that this seemed funny, and after negotiating we agreed that the rate would be of $7 per cft if it was over 300 cft, and that if it was below that (say 290) then I would pay only $2100, as if it was exactly 300 cft. I fought hard for this, because it seemed that they were trying to avoid to put that in writing. At the end I had to write it myself in the contract, before signing. They came to my place and loaded everything, the whole process didn't last too long and was quite clean. I should say that they knew what they were doing. The only thing that bothered me is that they refused to tell me how much volume they were taking. Things changed right after this. It took them 8 days (yes, 8) to tell me what the total volume had been: they had picked up the things on the 16th of December, and I got the invoice on the 24th. And guess what: the volume had gone up, back to 346 cft! So all that discussion about the different rates was bogus: they had a price in mind (about $2400) and the rest is confusion. But it was even "better" than that: the rate was not $7 as agreed, but $8.25! I replied asking them correct it back to $7, and also asked about what payment options did they have. It took them 20 days (from the 25th of December to January 16) and me sending them several emails to "revise" that invoice. When I sent them a credit card authorization form, they charged me an extra 4.5% because of using the credit card, without warning me (it took them about a week, and some more emails and calls, to explain me that). I could have paid by other means, but they never replied the email where I asked about other ways to pay. The company working with them in the UK delayed my delivery by about two weeks on top of that, because according to them they could not find someone going my way (my new location is less than 2h from London). They also wanted to charge me about $100 because they claimed that my goods were scanned at the port, but I never saw an invoice and I guess that eventually they forgot that they had told this to me. Very unprofessional looking, to the point that the phone number that they list in their email signature is wrong. At the end, it took Earth Relocation a total of 8 weeks and one day to deliver (remember that they promised 4-6 weeks?), and they told me that the increase of volume was due to "palletizing". I asked them why don't they include this potential increase in their estimate (we don't have awkwardly shaped objects that were being sent), but they told me that they cannot do that because they cannot foresee what this change will be (so they estimate it to be 0%, I guess). All in all, lots of hidden costs, hard to reach (when discussing this issue, at the end they refused to pick up the phone). Oh, after all the complaining they tried to offer me a $75 refund so that I did not write a bad review. When I reported to BBB they raised it to $100. I'm afraid that it was not enough. Hopefully this helps other people!

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Georghios M

Feb 25, 2014

Interstate move from New York to Florida

Used this company's service to move from Cyprus to New York as recommended by one of our friends who moved with them from Boston to Nicosia. Overall performance was decent, door to door service was completed within the budget provided by them and transit time ended up being one week over what was estimated. We were not stressed with delay of one week as we were staying in extended stay in NYC. Our rep was very upfront and never provided misleading info and did not promise more than what could have been realistically delivered. Will use them again due to this smooth move and honest service. Good luck, Georghios M

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Valorie Collante

Feb 16, 2014

Interstate move from New York to Florida

We were given a quote of $4700 based on our recent previous move, the weight, amount of furniture, etc. When your movers arrived, they looked at all we had. If we had more stuff than they thought, that would have been the time for them to stop what they were doing and let us know that and give us an ACCURATE quote. They even said before they took anything out that they would have to make two trips. They didn't say a word about the price being more. If there was any question about it, we should have been told right then and there when we could say no. They said nothing and they packed us. Two weeks later they held our belongings hostage and charged us almost $11,000. We could not say no, they had our things. That is NOT INFORMED CONSENT. That is tantamount to fraud. We were not informed of what was going on. We were mislead many times. We were ignored for days. We called, we emailed. NO response. Our things finally arrived a week later than we were expecting it. When we finally got our stuff, we called and wrote and complained that we understand the final bill might have gone up a bit, but by more than double? From $4700 to $11,000? That is breach of contract. We would have never agreed to this, and we would have gone to another mover. We were not given the choice to say no. We have a 2 bedroom apartment. For $11000 I could have completely refurnished our home. We have expressed our concerns and we are being ignored. Bait and switch. They had the opportunity to amend your quote, and you waited until you had our things in transit and we could not say no.

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In Business Since2016-08-01
USDOT#2479719
ICC MC Number858102

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