American Moving & Storage Services - FL -Fort Lauderdale - Reviews
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American Moving & Storage Services

2.7 (32 Reviews)
1100 NW 53rd St., Unit #2, Fort Lauderdale, FL 33309, USA
Toll Free: (800) 977-7996
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Review Summary

32 reviews

Joyce Moore
Sep 08,2019

Interstate move from Colorado to Maryland

I would certainly provide them less than 1 celebrity if I could. This business not just did an awful job moving my possessions, they stopped working to appropriately refine my relocating insurance claim and they challenged my account of the problems that were sustained. Their difficulty was made without ever before having anyone (insurance claims insurance adjuster, etc) show up to analyze the real things asserted. I had extremely comprehensive images that clearly depicted the damage in my claim. From the start, the relocation was uncoordinated. They did not have a relocating van readily available on the final pick-up date so they sent out one of their neighborhood vehicles, loaded all my stuff, took it to their storage facility in the Denver location and informed me when they were able to "find a driver/van" they would certainly refill everything (with 3 or 4 other family's items) as well as get on their means. When I acquired with the American Moving (Bekins) interstate representative he assured me that American Moving was all done utilizing Bekins had vans and was not subcontracted out. My personal belongings were supplied 2 days late, unloaded in the center of a torrential downpour and also they remained in a relocating vehicle that was farmed out (the vehicle driver said he was from Kansas as well as he was a Bekins sub). Since he was 2 days behind schedule as well as was discharging after dark, he was very stressed, very rude as well as was tossing my unpacked furniture items and boxes down off large relocating boxes stacked 3 as well as 4 high in the van. I asked him to handle them with even more treatment. He likewise had his 2 helpers separately bring furniture pieces into my residence that were much also heavy and also difficult for one guy and also should have been relocated using two helpers. After every little thing was ultimately relocated in (nearly 8:30 PM), we needed to invest another hour situating missing boxes. I observed damage on an important antique high chair/stroller (arm broken totally off) and a lengthy scratch of my hardwood floor going through the hallway. The house is a brand name new home and also a go through had actually happened on the July 1st settlement date. There was no damages to the floors back then. The chauffeur annotated these two considerable problems on his copy of the Bill of Lading as well as we both initialed the notes. He guaranteed me I would obtain a duplicate in the mail within a few days. I never got anything but I did take images throughout the relocation in procedure. My daughter was here through this procedure and she was witness to the turmoil. When I submitted my insurance claim for damages, no adjuster came to evaluate the problems and also based on the stock sheet (which did not also have an access for my antique high chair), the Claims Department rep denied my case for both of these things (she affirmed the scratches were likely on the floor before the furnishings was relocated and also she stated the information on the stock sheet showed the high chair was provided in the problem in which they got it - yet, NO CONDITION and even thing summary for that stock number was listed on the House Product Description Inventory. I asked for that they mail me the copy of the motorists Bill of Lading and all the remainder of his documents referring to my action (the copies I had of the Home Item Description were the # 5 carbon copy and also most were not legible). So far they have not reacted. I would certainly encourage anybody preparing a step - either short or cross country to avoid this relocating business. My suggestion is not just based upon the careless and also reckless task they did in caring for my items however on their unfairness and straight-out dishonesty in analysis of my claim.

Tina Eastvold
Sep 02,2019

Interstate move from Iowa to Wisconsin

Damaged items, triple the initial price quote, amateur, late on getting furniture. The checklist continues ...

Indigo Dutton
Jun 02,2019

These individuals are component of a specialist rip-off ring. They consistently pass your carry on to various other movers that obtain an increasing number of loan out of you. Also, don't anticipate all your valuables to arrive, or for them to in fact do anything to obtain you made up. Sure their Customer care group will certainly chat a good video game. Individuals like "Nicole" will assure to be working on your part. Every person is stunned at just how the other mover in the chain treated you and says they've never dealt with that firm in the past and now won't once again. They ALL say that, as well as certainly, they deal with each various other frequently. This is just how it is indicated to work. I had an "binding quote" for $1800 (which vanishes after you authorize it, so make certain to take a screenshot before striking send when you digitally authorize if you're stupid sufficient to hire them after checking out the evaluations on this website). Their technical systems are totally created to accommodate the rip-off. Anyway, this binding price quote was expected to consist of a sectional couch and cleaning equipment, to name a few things. The movers appeared 9 hours late (late at night) and also urged on a relocating rate almost twice that, without the sectional or washing machine, because they meant to bill by area on the truck, not weight, considering that they bill by whichever is greater. Ultimately I authorized the Expense of Lading they had because it was 1am and I needed to leave the next day, however it was certainly under duress. I was later on informed by a member of the NM Lawyer General's workplace that that BOL was not a valid contract, due to the fact that it became "door to door sales" when he increased the price as well as bargained products to bring with me. Those contracts require things like a typeface size understandable to the nude eye (literally specified at 10pt or over) as well as a 3 day cooling down off period in which the contract can be squashed. The BOL had small great print (even more like 3pt) as well as was turned on immediately, without a duplicate also being offered to me. (e-mail guaranteed that never gotten here). To remain within the designated 4k characters for this evaluation, I'll avoid all the lies I was informed by AMS during this period and also after I discovered a lot things missing on unpacking, and miss to delivery. I 'd been informed 3-6 weeks. I incorrectly presumed they 'd allow me understand more than a couple of mins beforehand when my stuff was arriving, so I could inform them if I required any of the storage, but no. Luckily my brand-new proprietor can let me discharge things into the garage, but that was when the next leg of the rip-off started. This was currently a 3rd firm employed by American Moving & Storage to rip people off on their behalf. They had the invalid BOL from the 2nd individuals (Glow Moving of IL and also NM) and were demanding an additional $1,500 or threatened to place my things in storage there, billing me another $1,000 to obtain it out of storage if they did. Luckily my new property manager saw a 20/20 or 60 Minutes unique on moving rackets like these and also knew what was taking place. She called the police as well as lengthy tale short, I end up getting my things for greater than I owed however less than they were trying to remove from me. I got 80% of my stuff anyhow. A great deal was missing out on, consisting of a carpet I saw the individual with when discharging, which in some way was gone as soon as we can unpack the garage the next week when I might relocate. They showed me the rug, yet then put it back on their vehicle as well as took it! Fortunately I contested the final charges with my financial institution and had the ability to get $1,200 back, so I ultimately only overpaid by around $500, not counting the missing things. If you currently utilized them, you can file a Relocating Scams Complaint on the fmcsa dot gov internet site and additionally with the FTC. You can likewise dispute the fees with your bank. If you remain in NM, there is added protection of state regulation. There is the "Unjust Practices Act" and additionally the Family Item Voluntary Conflict Settlement program. Best of luck.

Tim Nevins
Apr 09,2019

We just recently relocated from Montrose Colorado to Portland as well as could not fit every little thing in our moving vehicle so when we works out in we placed a phone call into American Moving as well as storage to have some misc things brought to us. They were truly friendly and also practical. Then the movers themselves came as well as grabbed our stuff. That's when the nightmare started. They told us a week or so as well as everything would certainly be supplied. Well 2.5 weeks later on it still isn't right here. We have had phone calls from the moving company intimidating to take our stuff back to our old home. We have been lied to on where our things is at. We were informed it would certainly be here last Sunday. We just located out it's still in Denver. We can obtain a phone call back when they state they will certainly and also also then we can't appear to get an honest solution. We just desire our stuff!!!

Feb 11,2016

Overall, I am very satisfied by the services that American Moving and Storage provided. My representative David got back to me in a timely fashion when I initially submitted my request online. The movers that moved me from my storage unit in VA to Fl were great. Thank you Reuben and Johnny for the great work. I will definitely use them again at the end of the year when my contract is done. Good job guys!

Joanna Olson
Nov 30,2015

This company should be closed! I have never been treated so poorly and the damages to my belongings is unreal. It required the police to come and that way the horrible mover had no choice but to move items into the storage area and then left all the heavy furniture in the hall stating it would not fit. (Both the mover and the storage owner viewed the unit prior to move in and agreed it was large enough. The sad thing is after contacting the agencies to fill a complaint, but was denied any further action. I thought the purpose of Federal and State agencies was to protect the consumer. Shame on them. At no time did the company give the full name of Tom or Carlos. I will contact the BBB again and the dept. of Transportation and the elder services as I do feel that given my age(80) and the resulting pain and suffering I incurred is not acceptable and to be told they(Senior Abuse Agency) do not handle a personal complaint, I don't know what the H--- their purpose is? I have read the problems others have incurred with this fraudulant company and I would suggest that everyone file very strong complaints with every State and Federal Agency as well as congressman withing the area.

Richard Henderson
Oct 12,2015

When first making the arrangements for our move everything seem to be fine. Michael from the company was very up front and open with when they would be there to pick up our belongings. Well when the day came to be there i find out that they would not be there till the next day. Then i find out that our belongings wont be delivered for eight days. which we were told would 4 days. then we were told that we would get a 50.00 gift card for refering someone. and talked to two different people we never recieved the card.

Aug 06,2015

This was one of the stressful experiences. The movers where unprofessional, they did not bring the right size truck, they moved around the house like they where lost. I had to leave property behind and was told to hire a Uhaul to pick up the rest of my stuff. The movers argues thru the entire move. Then I was charged extra. They made a hole in the wall and I've spent 3 days so far trying to make a claim. The movers told me several times they just want to go home.  I emailed the person that made the appt. for me reference the damage to the wall and she sent me an automatic email of whom to call to make a claim. I have been attempting to make a claim without any success thus far. Do Not and i repeat DO NOT use this moving service. I am really surprised groupon was carrying them anyways.They will be my next phone call.

Jan 02,2015

I would like to share my experiences with American Moving and Storage out of Ft. Lauderdale Florida and Glass City Movers out of Toledo Ohio.   ·        We were promised a pick up time of between 12 and 4pm on November 4th.  They did not arrive until 6:30 pm and then said they “forgot” to weigh the truck. They had to drive back out to the freeway to weigh the truck and did not return until almost 8pm. They didn’t finish loading the truck until after 10:30pm . ·        When they arrived they looked around the house and said that we had a lot more things than were on the inventory sheet. The problem was that the truck they sent was not a Semi-truck but a smaller box truck that was already 2/3 full before ever arriving. We had to pick out what was “most important” to us. We were not given the option of them sending a bigger truck or of having a second truck sent. We had to leave behind things with a used replacement value of $2500.00 such as 2 couches,1 lazyboy chair, Leather chair ,12 inch Table saw,  etc.  Most of these things WERE on the original inventory. I was never followed up with closer to move date to see if my inventory had changed. Several items we ended up leaving behind were on the inventory such as a table saw and antique crocks. This was also a major problem because we were renting that house and we had to leave all of those things in the home. This caused us to lose our security deposit. We asked them if they could at least carry the couches to the curb so the trash company could pick them up and they refused saying they don’t touch anything that is not being moved.  My husband and I have physical ailments and we are unable to lift and carry heavy objects.  ·        The company that arrived was Glass City Movers out of Toledo Ohio. We hired American Moving and Storage out of Ft. Lauderdale Florida. We were told repeatedly that American moving and storage was not a broker. The agent that booked our move got on the phone with me and went over how to look up their company using their Department of transportation number to review for safety, complaints, type of license and insurance information. Never once was Glass City movers mentioned. Their DOT id was not provided for research and review. I did not become aware that they had hired another company to do the move until the day before when I had to make out the check. I feel this was misleading and did not allow me to fully research the company who was actually performing the move. They never mentioned that their company would not be the one arriving at our door. ·        As far as the price goes, I was given an estimate of $1344.99 for 2325 pounds. I was told that was an average weight and it would be dependent of total weight at the end. The end price was $2016.56 almost $700.00 more. I feel like they intentionally give you a low ball estimate lower than other companies so you will book with them and then in the end, the total is always much higher. It felt like a bait and switch. If you refuse to pay the difference, they hold your stuff hostage and won’t give it to you! ·        I did complain verbally and in writing to American moving and storage. We traded emails and phone calls for a few weeks and finally an offer of $100. refund was made. I told them that this was unacceptable for all that we had left behind. They came back and said at first that they would refund us $300  If we would write up our complaint and let them read it before publishing it. The man I spoke to James Scott told me that they were not asking us to lie. They said we could put on paper our experiences but that they wanted to make sure that we did reference the fact that his company did work with us to rectify our issues. I wrote the review and in it I did as he instructed and I mentioned the issues factually but also said the company did work with me.  I emailed the review to  James and he called me several days later after I sent two follow up emails and said that what I wrote was unflattering to his company and NOW I could only get the $300. Refund if I agreed not to publish anything at all! I would have to sign a waiver stating that I would never publish any review or complaints. I said what happened to us being able to tell our side? He said that himself “we are not asking you to lie”.   The bottom line is they wanted to buy my silence for $300. Bucks!! This is immoral and probably illegal and it is definitely bad business. ·        I would NEVER hire this company again. I would advise you to NOT hire this company. They lie and they cheat and they try to strong arm you into a good review. We lost a bunch of things that we really wanted but had no way to get them down here. My landlord kept my security deposit because all left all of those things in his house! In the end, I told them to stick their $300.00 because the truth was more important. What an unscrupulous bunch of thieves.  I have received nothing for all of my trouble and aggravation.

Fabiola Zapata
Dec 17,2014

I don't live to do reviews but it's been very stressful moving during holidays and this company helped me make it happen. Thanks for making it happen I'm glad I went through with the company. I was skeptical at first but after calling multiple times to make sure it was the company I wanted to use they responded well. Thanks again I do recommend using American moving.....

Company Info

American Moving & Storage Services located in 1100 NW 53rd St., Unit #2, Fort Lauderdale, FL 33309, USA,Fort Lauderdale,,FL , U.S.A View On Map, but moving companies covered larger areas includes states nearby.

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Licenses & Certificates for American Moving & Storage Services

Moving companies are required to register with the FMSCA (Federal Motor Carrier Safety Administration) before they can perform interstate moves. You may click on American Moving & Storage Services license numbers if you would like to view their record information.

ICC MC number: Not Updated
(Interstate Commerce Commission Motor Carrier number)

US D.O.T: Not Updated
(US Department of Transportation number)

Local State License: not provided

What is American Moving & Storage Services cost for Out of State moves?

Based on reviews from our reviews database and information provided by our partners and reliable sources of people moving interstate, the estimated average costs, moving from International Van line Hub state or states nearby, are as follows.

Average Service Price

Moving to the West would be around $6,464.25. Moving to the North West would be around $6,168.50. Moving to the North Med West would be around $5,196.75. Moving to the South Med West would be around $5,070.00. Moving to the Far Med West would be around 4,225.00 Moving to the Far North Med West would be around 6,422.00 Moving to the Middle North West would be around 6,422.00 Moving to the Far North East would be around 4,732.00

Take into consideration that this pricing based on average size move.
It only means that American Moving & Storage Services is Higher by an approximate of 1.64 % when it comes to long-distance moving average costs.

Take note that the prices provided based on data such as reviews and other sources. The estimated amount that you receive from the company is lower. Several factors, like shipment size, the distance between locations, and other services like Packing and assembly, will contribute to the price of the move.

Average service costs information

The average prices generated are based on our reviews of American Moving & Storage Services. The rates will vary or change once you contact the company; usually, you will get a lower price in the estimate and go higher on the move itself.

There are factors like home size, the distance between locations, and other services like Packing and assembly.

The approximate moving costs are generated based on reviews on our database and data collected from other reliable sources and partners.
We based the calculations on five different prices based on five destinations or regions with five different prices. Also, the rates are determined by the moving company based on distance and season demand.

Our information based on the company's moves for a medium-sized house or a family apartment.
If you have a bigger house, move the price is going to be higher. And if you have a smaller house move, the price is going to be lower unless you have a higher amount of Packing.

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