Now reviewing: Moving Pro Logistics LLC

New York

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Recent reviews on this company

  Jess Hicks

After pretending to be a different company with high testimonials, I received my declaration and it's this joke of a business ... They took my deposit never turned up and can not get ahold of any person to get my reimbursement obviously! Shady disgusting business- RUN. Plainly the high ranked evaluations are fake.

  Lisa Saunders

Never ever showed up or returned emails or phone calls. Client service obstructed my number due to the fact that I called them out on their lies.

  Rob Hale

We originally utilized this business for a long-distance relocation from New York to South Carolina. In other words, we hired them, they never ever showed up on the agreed-upon day and did not call us once to ever establish up a brand-new day. We did not get services for our down payment or a refund. I needed to give at the very least one star, yet I would give unfavorable 100 if able. Full information: We were offered a short turn-around time to relocate for my new job as well as we needed a fast action. Thomas answered our call and also claimed they could obtain us on the timetable after obtaining all of our particular info. We weren't all set on that particular day to pay a down-payment so we stalled for a couple days. He claimed us paying the down settlement would certainly get us an appointment on the schedule. I asked regarding a full service action - packaging and loading. He claimed packaging would certainly be an extra charge, however if we bought the products ourselves (boxes, tape, coverings, paper, etc), that would certainly conserve a great deal of cash as well as we could have the movers load our entire residence for a pair hundred extra. On the agreement, it mentioned "partial pack." He claimed that simply implies they are packing and also we are giving the materials when I asked Thomas concerning this. We paid the down settlement as well as Thomas stated going onward, we would be dealing with the general customer service line. After a few days I called the client service line to tighten information and she told me the "partial pack" implied the movers would just load one or two boxes, not the whole residence. I tried to describe that the conversation with Thomas was for a "full pack" leaving out products, and also she stated we would certainly have had to offer materials anyways; a partial pack was only for a couple of boxes. After figuring and suggesting out we were getting no place, we figured out we would have to pack ourselves. I asked to verify we were on the schedule for a specific day, and she verified we were going to be picked up on that day or the day after (back up date). Two days prior to the relocation, I attempted calling customer care since we had actually not been contacted about a pickup time yet. I was never ever able to survive, just able to leave messages on the equipment without any telephone call back. On the day prior to the scheduled choice up, I attempted calling client service once more, and was at some point able to make get in touch with after several unanswered telephone calls and messages. We were ensured when again that the relocating firm would certainly call us that day to establish a pickup time. I asked the client service rep for the relocating firm's name as well as call details as well as she couldn't offer it. She told me that the moving company had not provided her a phone call back. After sometimes to and fro, she said she would certainly leave one more message with the relocating agent and that she might do nothing even more for me. I asked her because she could not enter contact with the moving representative, just give us a reimbursement as well as we would certainly alter plans because we had to be at my new area in a few days. She informed us we could not have a reimbursement, yet we might obtain a credit report on our account to be used in the next 12 months. I informed her that was meaningless, we needed to move now, not "sometime in the following 12 months." Once more, she said, no refund, as well as wait for the relocating representative to contact us. We attempted calling customer service (and Thomas, yet he never ever answered his personal line either after we authorized the agreement) again on the day of the move, and also ultimately got through towards completion of the day. We were told she would leave an additional message with the relocating representative and also we should wait for them to call us. I mentioned they were in violation of contract since they had not supplied any type of solutions and also she stated that they were not in violation since they would still establish up an alternative pick-up day after missing out on the initial. She additionally rudely proclaimed we would certainly never get a refund. Afterwards call, we were never contacted to establish up an alternating pick-up date. This company exists to offer empty pledges at the beginning, stress individuals into signing a heavy handed uneven agreement, obtaining a deposit, as well as disregarding the consumer and also leaving them high-and-dry. We eventually had to rent a number of "action yourself" vans as well as make numerous journeys from NY to SC over 4 days since we shed part of our financial savings on the down repayment they stole. 2 days prior to the move, I tried calling customer service because we had actually not been spoken to regarding a pick-up time. We were ensured as soon as again that the relocating company would certainly contact us that day to establish up a pickup time. I asked her since she could not get in contact with the moving representative, simply offer us a refund and also we would make various plans given that we had to be at my new location in a couple of days. We attempted calling customer solution (as well as Thomas, yet he never ever answered his individual line either after we signed the contract) again on the day of the step, as well as finally got via in the direction of the end of the day. We eventually had to lease a couple of "action yourself" vans and also make multiple journeys from NY to SC over 4 days given that we shed part of our financial savings on the down repayment they took.

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